Christina R. Graves

*** ***** *** *** ***,

Larimore, ND 58251,

701-***-****.

Profile

A well-qualified person having experience in handling information technical-management administrative

assignments with proven ability in enhancing operational efficiency, maximizing use of time management

skills and affect team productivity.

Skills

Excellent analytical and writing skills

Outstanding supervisory, communication and interpersonal skills

Highly efficient with computerized spreadsheets and databases

Strong ability to manage and troubleshoot technical issues

Established organizational skills

Good judgment, tact and confidentiality.

Able to multi-task in an emergency/fast environment

Experience

United States Air Force, Robins Air Force Base, GA

Senior Command Post Shift Supervisor @ the Air Force Reserve Command Center and the 78 th Air Base

Wing Command Post 2003-2009

-Reviewing, editing, proof-reading for grammatical, format and spelling errors, and approving lower-level

agencies operational/event reports.

- Informational ‘HUB’ to base, call-center/customer service environment that fielded 200-300 calls per

shift.

-Interacted with the customers/complaints/agencies and senior staff daily via phone and face-to-face.

-Strong communication skills and problem resolution helped efficiently and eradicate any negative issues

or trends.

-Developing and managing data-input systems, software and computer programs.

-Reconciling equipment accounts.

-Coordinating upper management schedules and meetings.

-Collecting and reporting performance of systems and classified equipment.

-Planning and coordinating office space realignment.

-Implementing, recommending and training the lower level staff.

-Preparing reports and presentations.

-Responding to outside agencies inquiries received by email, letter, telephone or walk-ins

-Responsible for the security of the office building during non-work hours

-Making travel arrangements for high-level management and tracking entire travel plans through self-

made database

-Managed up to 44 publications to include updating, editing, printing distributing and tracking users for

acknowledgement of current and previous publications.

- Utilized JPAS system to track and verify security clearances of co-workers and individuals wanting to

gain access to the classified work area.

- Experienced in correspondence preparation, record keeping, travel, civilian and military personnel

administration.

Ending salary: 3,200$ per/month.

United States Air Force, Grand Forks Air Force Base, North Dakota

Senior Emergency Actions Controller @ the 319th Air Refueling Wing Command Post 2009-2010

-Utilized multi-line computerized desktop touch screen phone systems in a fast-paced environment call

center environment (managed 150-200 calls daily)

-Conducted maintenance and software updates on the systems as needed.

-Monitored equipment accounts, performed quarterly inventories and managed employees’ usage.

-Scheduled high-level management meetings and appointments. Managed their calendars directly and

notified them of schedule changes or updates.

-Organized and monitored equipment and office cleaning supplies.

-Helped and monitored in cleaning and keeping hygiene environment in office space and bathroom

facilities.

-Followed up work orders of critical computer and automated messaging equipment, ensured repairs

were completed.

- Updated and initiated quick reaction checklists in case of emergencies

- Maintained and updated mandatory training requirements for subordinates and trainees.

-Operated data processing equipment and voice communications systems supporting the work center.

- Disseminated time-sensitive critical information to senior leaders and support agencies.

- Operated and monitored voice, data, and alerting systems.

-Maintained proficiency in communications systems (office automation systems, fax, phones, printers,

etc.)

- Experience in correspondence preparation, record keeping, and travel, civilian and military

administration.

Ending salary: 3,840.87$ per/month.

Currently holds a Secret clearance: Active until 15 April 2013

Education

Community College of the Air Force,

Information Technology/Systems Management, 2 years

Professional Military Education, 2003-2009

--24 credits away from achieving degree--

References

David Eich: 478-***-****/1158 (Personal/Professional) Superintendent AFRC Command Center, GA

Vincent Lawhorn: 478-***-****/23 (Personal/Professional) Superintendent 78 th ABW, GA

Linda Rainey: 478-327/2612/24 (Personal/Professional) Sorts Manager 78 th ABW, GA

Duane Grundy: 478-***-**** (Personal) 116th CS, GA

Jason Gall: 701-***-**** (Professional) 319th ARW, North Dakota

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