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Manager Customer Service

Location:
Madison, IN
Posted:
January 16, 2015

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Resume:

CURTIS BROWN

** ***** ***** ****, * wensboro, KY 4 2303

Home: * ** - *** - **** - * ell: 3 17 - 504 - 6448 - B abh5u5@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly driven innovative steel/paint industry professional with over 22 years of

experience in coil coating, i ntegrated mills and various processing applications. Results -

driven practical and theoretical problem solving skills that improved manufacturing key

outputs, quality systems, Customer satisfaction with significant financial gains.

SKILLS

Lean Manufacturing S trong leadership abilities

Kaizen Six Sigma

Cost Avoidance P ower Point

C ost Savings Excel

Labor Relations S tart -ups

Budget review Manufacturing

C apital Projects OSHA regulations

Quality Systems Environmental regulations

R oot cause analysis Operations

Cause and effect analysis N egotiation

Facilitator Safety

P & L review E ngineering knowledge

P urchasing Process streamline

Process flow Customer service

S litting Automotive

Embossing Integrated mills

B lanking C oil coating

Health and Safety Human Resource

Innovation DOT knowledge

P ractical and theoretical problem Hazardous waste

s olving Strong communication

Data collection, analysis and trending Decision making

Team work/team building Crisis management

Time management Customer relations

S trategic thinking Business management

Analytical M entoring

C ritical thinking

WORK HISTORY

0 5/2014 t o Current C onsultant

JMChristianLLC – O wensboro, K Y

P rovide guidance and recommendations to improve operations, quality and financials

S uggest known methodologies that improve a facilities overall operations

0 1/2003 t o 0 4/2014 Senior Operations Manager/Plant Manager/Quality Manager

Precoat Metals/Roll Coater Inc. – Weirton, WV, Portage IN, Armorel, AR, Hawesville,

KY, Greenfield, IN, LaPorte, IN

Direct responsibility over manufacturing, finances, quality, maintenance, human

resource, environmental and safety. Plant exceeded $40 million in sales annually. Top

3 performing plant in every KPI category

Implemented performance, quality and efficiency measures to achieve aggressive

production and financial goals. Exceeded 25% EBITDA every year. Maintained 80%

efficiency on continuous coating line for 6 consecutive years

S trengthened operations through internal evaluation and changes to personnel,

equipment and procedures.

Achieved 1000 days without a recordable accident. Established safety teams to

improve and maintain performance

Monthly P & L review with executive team members

Developed and applied new policies to strengthen employee relations

Exceeded synergy and cost saving initiatives after Precoat acquisition of Roll Cater.

Utilized kaizen, lean manufacturing and Six Sig ma tools to meet corporate goals.

Direct contact with Customer base, Mercedes, Ford, Toyota, Chrysler, GM, GE,

Whirlpool, Electrolux, Trane, Metal Sales, etc. Achieved .5% or less external claim

performance 5 consecutive years

Achieved best result in over 2 years in quality, production and earnings at Armorel

facility after 6 months of working with them. Improved efficiency by 85% and reduced

internal/external claims by 50%.

Based on significant improvements in plant performance at Weirton, WV plant

promoted to Senior Operations Manager Directly responsible for operations at 5

l ocations. Company exceeded $300 million in sales annually

Instrumental in improving operations, cost and quality at all locations. Maintained a

20% EBITDA Company-wide

Analyzed key aspects of the business to evaluate the factors driving results and

s ummarized results into presentations.

Analyzed contract performance for bids, budgets and forecasts.

Worked directly with union and non -union employees. Improved overall employe e

relations by delivering results and communication. Decreased labor cost by 10%

C ompany-wide

Implemented control charts to track key performance indicators at all locations.

R educed Company-wide operating expenses by 20% by establishing best practices,

C IP utilization and streamlining process changes.

Worked directly with both Federal and State agencies to meet all regulatory

requirements.

Direct responsibilities restarting Hawesville, KY line 2010. Key team member

starting Armorel, AR plant in 2008.

0 1/1999 t o 0 1/2003 Quality Engineer

National Steel – P ortage, IN

M anaged over 25 outside processing facilities nationwide with direct responsibility

over quality performance. Key Customer's included Ford, Chrysler, GM, Toyota, GE,

Amana, Metal Sales, etc.

Improved internal/external claims 20% by implementing process, equipment or

personal changes.

Strengthened Customer satisfaction by presenting quality improvement plans every

m onth.

Increased revenue by $600,000 reducing scrap loss at outside processing plants.

Decreased scrap loss by 25%.

Identified opportunities to recover over $100,000 in external claim dollars monthly.

Facilitated quality meetings and established goals for each outside processing plant.

Administered corrective actions as needed.

Key member in development and processing of laminate/quiet steel for Ford Motor

Company.

1 2/1992 t o 0 9/1999 Foreman/Slitter Operator

Metro Metals – Turtle Creek, PA

Started as slitter operator and promoted to Foreman after 6 months. Increased

production by 65%

EDUCATION

1 993 - 1995 University of Pittsburgh - P ittsburgh, PA

Additional Training: Metallurgical 101,Six Sigma Certificate, FMEA, PFMEA, ISO14001,

Power Point, Excel, Word, Paint 101, ISO9001, OSHA, Henkel Chemical Traini ng, Dynamic

Training, APQP, 5S, 6S, Leadership Training, Kaizen, Lean Manufacturing, Quest Management

Assessment, HAZMAT, Clarity (safety/environmental classes), TS16949, Environmental

Management, 8D, PPAP’s, 5 Why’s, Corrective Actions, Risk Management, Crisis Management



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