Project Manager Management

Michelle D. Kitchen

**** ******* ******, **** ****, CA 95628 ■ 916-***-**** ■ abh5tn@r.postjobfree.com

Profile

Senior Product Manager: product strategy, roadmap and requirements ■ strategic analysis and

planning ■ executive and end-user facilitation, presentation and training ■ business process

improvement and automation ■ program management ■ project management ■ performance

reporting ■ risk and change management ■ marketing communication ■ technical liaison ■ quality

assurance ■SDLC ■ Off-shore product development coordination

Specialties

Product Management

10+ years Product and Project Management experience, with three years product management in

fast-paced, high-growth start-up; managed software product life cycle from strategic planning to

tactical activities and end of life / next generation transition planning; led implementation of IT

business process improvements, product design, development and release processes for legacy and

next generation product; provided ongoing post implementation support and maintenance; gathered

market requirements for current and future products by conducting quantitative and qualitative

market research, leading customer focus groups, participating in trade shows and visiting customers

on-site; developed and implemented a company-wide go-to-market plan; established and maintained

key partnerships with engineering counterparts to define product requirements, and with marketing to

define the go-to-market strategy, helping them understand the product positioning, key benefits, and

target customer; served as the internal and external evangelist for all products, working with the

sales channel and key customers.

Information Technology Systems and Solutions Management

Managed multi-disciplinary IT teams including Informatica and ETL, data warehousing, and software

development teams; managed resourcing, budgeting, and development projects; managed all

hardware and software system integration both internally and for external vendor and client integration;

Architected and supported multiple data warehouses and ETL/Integration activities supporting 70

terabytes of data and over 300 databases; interfaced with all organizational departments on process

improvements, strategic initiatives and development interfaces; led the implementation of strategic

partnerships and vendor relationships; supported all areas of software development through

requirements, design, architecture, testing, implementation and training; Implemented state-of-the art

technology platforms to improve data quality, processes, and efficiency; Successful Software Architect

and engineer skilled in SDLC, business analysis and solution architecture for web, SaaS and client

platforms. Directed work and support of offshore development center.

Strategic Management and Planning

Led strategic management program and corporate-wide strategy; coordinated cross functional

executive teams; responsible for corporate oversight of strategic objectives, strategic initiatives, and

project timelines; identified / qualified key performance indicators and operational business

improvements; analyzed internal and external business risks, threats, opportunities, and trends;

introduced and incorporated business intelligence and performance metric tools; governed operational

planning, budget alignment and communication planning. Facilitated corporate strategic management

meeting and served on Strategic Planning Steering Committee.

Education

Master of Business Administration, University of California, Davis June

2010

Bachelor of Science, Biological Sciences, California State University, Sacramento Dec 1996

Technical Diploma, Computer Programming Oct 2001

Certified Professional Education

Project Management

Strategic Management

Michelle D. Kitchen Resume Page 1 of 3

Michelle D. Kitchen

4625 Kewanee Street, Fair Oaks, CA 95628 ■ 916-***-**** ■ abh5tn@r.postjobfree.com

Employment History

REVIONICS, Granite Bay, CA 2007-Oct

2010

--Revionics is a fast-paced startup specializing in retail price optimization, promotions management and

analytics software and services for high-volume, consumer-goods retailers .

Director, Technical Services

Product Manager

Managed new product launches and implementations for software Start-up Company.

Gathered requirements and facilitated design efforts for new product offerings. Facilitated

development efforts, resources and product roadmap.

Instrumental in launch of next generation SaaS product – defined requirements, product

roadmap, market communication, and implementation efforts.

Successfully created pilot programs for pre-sales resulting in multi-million/multi-year contract

signing with several nationwide retailers.

Managed the successful development and launch of promotions and scenario planning

modules

Strategically partnered with our largest clients to pilot next generation features and

functionality

Orchestrated new QA processes and procedures while directing the work of off-shore

development and quality

Successfully managed internal business processes and automation efforts to support 300%

revenue growth

Recognized as trusted advisor to multiple tier 1 clients on product value, process re-

engineering, change management and system upgrades

Managed strategic client and vendor project Implementations, including wholesaler

relationships, third-party vendors and partnerships.

Developed and deployed strategic implementation process which decreased implementation

timelines from 6 months to 3 months, eliminating re-work and mistakes

Deployed cutting edge technology platform to automate ETL workflows and streamline labor

intensive technical services processes, resulting in a 50% labor reduction and doubling service

level compliance.

Liaised with all organizational departments on process improvements, strategic initiatives and

interface development in support of all areas of product development and business process

improvements

SN SERVICING CORPORATION, Mather, CA Nov 2004- Oct 2007

-- Financial Services company with $2.5 Billion in assets, specializing in loan acquisitions, loan servicing

and real estate investments

Project/Program Manager – IT Strategic Management

Lead Engineer / Architect

Designed and managed the implementation of company-wide strategic management program

responsible for development, analyses, and support of SN’s corporate strategy and balanced

scorecard including coordination, research, analysis, development and validation of financial and

non-financial performance measures

Analyzed corporate performance processes

Developed business intelligence and performance metric tools;

facilitated executive strategic planning meetings; managed risk and change management

Michelle D. Kitchen Resume Page 2 of 3

Michelle D. Kitchen

4625 Kewanee Street, Fair Oaks, CA 95628 ■ 916-***-**** ■ abh5tn@r.postjobfree.com

Governed operational planning process; introduced business model improvements; ensured

strategic alignment and budget integration of all operational and strategic IT programs/projects

Architected and developed workflow automation platform.

Architected and developed Default Management system; Analyzed and modeled over 100

process workflows for integration with workflow automation platform; Developed UI and database

models, use cases, testing procedures, exception handling alerts and reports

Developed automated REO, Loan servicing, foreclosure and vendor relationship systems

Successfully integrated the loan acquisition and servicing platforms into Europe in partnership

with Lehman Brothers. Implementation of these strategic projects increased S&P and Moody’s

scores, saving the company millions per year.

IKON, Rancho Cordova, CA 2000-2004

- High-volume retailer specializing in digital imaging and document storage

Project Manager

Senior Software Engineer

Designed and implemented new strategic product offerings for state and county agencies

Child Support Payment processing - platform for multiple county agencies

o

ERS System – Riverside County Sherriff

o

AMS System – City of Santa Clara

o

Led teams in Business Analytics and Application Development for several high visibility projects:

Developed database designs, UML diagrams, compliance models, system integration

o

requirements, third party software integration development and architecture, and analyzed and provided

work scope, cost analysis, application workflow and functional requirements

Coordinated cross functional development teams including scheduling, customer support and

maintenance; Developed and implemented communication and deployment plans

Designed and architected system integration, ETL, data warehouse and upgrade processes.

Developed communication portal for internal project collaboration and coordination

Designed and created complex reporting models utilizing Business Objects/Crystal Reports

and automated generation of critical business reports for county and government agencies

;

Computer

Skills

Microsoft Office: Project, Word, Excel, Visio, PowerPoint, Outlook, Publisher ■ Programming

Skills: Visual Basic, VB.Net, C#, ASP, ASP.NET, HTML, Business Objects, Proclarity, XML, T-SQL,

INFORMATICA, SSIS, ETL, Data Warehousing ■ Databases: SQLServer, Oracle

Michelle D. Kitchen Resume Page 3 of 3

Contact this candidate