Customer Service Manager

Michael Kohut

**** ********* ******

Brooklyn, N.Y. 11229

Phone: 718-***-**** Cell: 718-***-****

E-mail: abh5qw@r.postjobfree.com

SUMMARY

. Seasoned operations and compliance director with 20 years experience

in the home medical equipment field

. Well versed in Joint Commission standards, survey preparation and

evaluation.

. Coordinated and prepared companies for 10 Joint Commission Surveys.

. Strong Managed care contract knowledge.

. Excellent knowledge of fleet and facilities management.

. Strong customer / referral relation skills.

. Excellent knowledge of all DME product and supplies

. Strong corporate and government compliance knowledge.

. Excellent knowledge of CMS, JCAHO and OSHA regulations and safety

standards

. Certificate of Fitness issued by the FDNY for storage and use of

compressed gases

. Excellent communication and organization skills

PROFESSIONAL EXPERIENCE

2008-2010 Chief Compliance Office, Chief Operating Officer (2009-10)

Director of Corporate Development Arcadian

Healthcare, Inc. Pine Brook, NJ

Responsible for JCAHO & government compliance, Development and improvement

of the corporation

Chief Compliance Officer

. Development, revision and implementation of company policy and

procedures

. Direct contact for all communication with The Joint Commission

. Responsible for all interaction with Joint Commission surveyor during

triennial surveys

. Remarkable improvement in results of 2009 JCAHO survey compared to

2006 survey

. Design and implementation of company wide Performance Improvement

program

. Responsible for preparation and conducting annual required staff in-

services

. Direct staff in all branches on proper procedures to adhere to company

policy as well as JCAHO standards

. Maintenance and update as necessary of Medicare & NPI enrollment

Chief Operating Officer (in addition to above responsibilities)

. Supervise all branch mangers in day to day operations

. Responsible for all operations of Brooklyn Respiratory Home Care

. Supervise Customer service and Verification department

. Conduct in-services for insurance companies and managed care plans

. Oversight and approval of all equipment and supply purchasing

. Direction of IT department and information security

. Approval of office equipment purchasing

. Fleet and facility management including building leases

Director of Corporate Development (in addition to Chief Compliance Officer

Duties)

. Oversight of Reimbursement and collections department

. Responsible of all operations of Brooklyn Respiratory Home Care

. Coordinate implementation and training of Brightree system to replace

Dezine & Fastrack patient data bases

. Direct and oversee all special projects as developed by executive

management team and CEO

. Responsible for application and maintenance of Managed Care contracts

M.Kohut Cont'd

2004-2008 (and Present) Director of Operations Brooklyn

Respiratory Home Care Inc., Brooklyn, N.Y.

(Arcadian Healthcare acquired Brooklyn Respiratory in 2009)

Responsible for the day to day operations of the organization

. Supervise company staff, Customer Service, Billing, Human Resources,

Respiratory Therapists and Field Technicians

. Responsible for all Sales, Marketing and in-services to referrals and

insurance carriers

. Responsible for JCAHO compliance of organization

. Conducted Periodic Performance Review for JCAHO

. Responsible for development and implementation of Performance Improvement

Program

. Negotiate, review and approve new referral and insurance contracts

. Perform all equipment in-services to staff, new referrals, hospitals,

physicians, nurses etc

. Responsible for hiring of new staff

. Review of patient orders and records for accuracy

. Equipment inventory tracking

. Purchasing of all medical equipment and supplies as well as office and

facility needs

. Facilities management (environmental safety, maintenance, security)

2002-2004 Operations Manager/Rehabilitation Specialist Glen Ridge

Pharmacy & Surgical Supply Co., Glen Ridge N.J.

Responsible for operations, custom rehab evaluations, purchasing, sales and

marketing

. Prepared company for and completed their first JCAHO survey

. Evaluate pediatric and adult patients for custom rehab equipment

. Consult with doctors and therapists to ensure patients receive proper

equipment to meet their specific needs

. Complete patient order file including detailed patient information,

HCPC's coding, part numbers, cost & list pricing, CMN's, RX's and

justification letters

. Implemented purchasing system to track orders electronically

. Certified fitter of hernia supports and compression garments

. Purchasing of custom rehab equipment and DME as well as office and

facility needs

. Sales and Marketing

1994-2002 Branch Manager Arcadian Healthcare Inc.

Livingston, N.J.

(Staten Island Branch & Kenmar Surgical Aids)

Responsible for daily branch operations, Supervise distribution,

scheduling, payroll and inventory.

. Supervise staff of 12 Respiratory Therapists and technicians as well

as warehouse and office staff

. Responsible for preparing branch for 3 JCAHO surveys

. Responsible for in-services to referral sources, physicians, nurses

etc.

. Manage fleet of 32 company vehicles

. Manage branch inventory

. Perform random inventory audits with outside auditing firm

. Participated in the development of perpetual inventory system

. Responsible for facilities management of 2 5,000+ sq. ft. locations

. Responsible for hiring and training of new staff

. Purchasing of medical equipment and supplies

. Evaluate new buildings to relocate warehouses

. Initiated use of UPS online software to increase daily shipment levels

M.Kohut Cont'd

1999-2002 Rehabilitation Specialist Medicaire

Supply Co. S.Hackensack, N.J. (Div. of Arcadian Healthcare)

Responsible for evaluating and fitting pediatric and adult patients with

various types of custom rehab equipment(power & manual wheelchairs,

Scooters, Strollers, Gait trainers, Standers, Cribs etc.).

. Consult with Physicians, Occupational and Physical therapists

regarding specific patient needs

. Document and calculate detailed patient orders consisting of HCPC codes,

itemized parts list, cost and list pricing

. Measure and fit custom and standard knee brace, Lumbar- sacral supports

. Foot impressions for custom molded foot orthotics

. Demonstrate and apply CPM machines

. Diagnose and repair all types of rehab and DME equipment

. Served as On-call supervisor

1990-1994 Technical Director Tri-State Respiratory Inc.

Livingston, N.J.

Supervise staff of 10 field technicians and warehouse personnel in the

delivery, set up and shipping of respiratory DME equipment and supplies

. Responsible for assignment and scheduling of all staff

. Purchasing of all DME equipment and supplies

. Participated in the development of company preventative maintenance

program

. Coordinated and participated in company emergency on-call program

. Participated in preparing company for 2 JCAHO surveys

1997-1998 Technician Per-Diem Dynamic Medical Systems Staten

Island, N.Y.

. Set up and apply cold therapy devices for Knee replacement patients

. Demonstrate and apply CPM devices.

1996-1997 Polysomnographic Technician Per-Diem Sleep Watch Systems Inc.

Livingston, N.J.

Performed sleep studies in patient's homes and sleep lab.

. Prep and connect patient to Sleeptrace 2000 unit

. Document and prepare study for scoring

References are available upon request.

Contact this candidate