Customer Service Sales
Resume:
SCOTT G BUSH
TROUP, TX *****
903-***-**** ( Home )
903-***-**** ( Cell )
**********@**********.***
Career Objectives
Seeking an opportunity to learn, grow, and to be
challenged in my work skills and employment
career.
Summary of Qualifications
Very strong skill set in personal computing that
also includes the aptitude to fix and repair
computers. Previous history of managing and
leading a small team. Also possess strong
abilities in industrial work such as measuring,
cutting, drilling and assembling various materials
such as aluminum, plastics, brass, steel, and even
wood products. Open minded and strong desire to
learn and develop new skills.
Work History
Sep 13, 2006 - C & R MACHINE - JACKSONVILLE, Texas
Jul 20, 2009 CNC Lathe Operator
Set up and operate numerical control lathe and
vertical mills. Loaded tools that automatically
milled and drilled metal and plastic parts.
Adjusted machines feed and speeds, change cutting
tools and inserts, and adjusted machine controls
when automatic programming is faulty or if machine
malfunctions. Quality Control in regards to
checking and inspecting fellow workers parts as
well as mine to make sure dimensions were correct
and tolerances were achieved. Cleaning and
inspecting machine on daily basis to make sure
coolant was in top condition as well as belts,
hoses, and other parts of machines were
maintained.
Jan 03, 2008 - Emergent Manufacturing Systems - Frankston, Texas
Jul 10, 2008 CNC Machine Operator
Set up Hass Lathe and run production jobs. Then
promoted to Mill Department where I learned how to
set up and run a Fadal 4020 Vertical CNC Mill.
Aug 04, 2006 - Confidential
Aug 17, 2006 Dispatcher
Answering incoming calls, scheduling service
calls, and dispatching service techs via PC and
internet utilities.
Sep 01, 2005 - Creels The Dish TV Place - Tyler, Texas
Apr 24, 2006 Sales agent / Customer Service
Answering calls and helping customers over the
phone with technical issues with T.V. satellite
services. Also provided sales assistance and
customer service in show room or over the phone.
Feb 08, 2005 - Metropolitan Window Coverings - Haltom City, Texas
Jan 01, 2006
Outside Sales Agent / Installer
Sales and installation of Wood Shutters, Blinds,
and other window coverings. Traveled to customers
business or home to show samples and educate
customer on our company's products and or
services. Paid on commissions only.
Oct 11, 2003 - Astro Controls Inc. - Irving, Texas
Aug 31, 2004 Administrator Assistant
Assisted shop manager in ordering supplies,
meeting with vendors, and filling out reports. I
created or duplicated two dimensional art work for
remanufacturing process by using Corel Draw 10.
Uploaded pictures, data, and other inventory
information to our website. Picked up supplies,
made deliveries, and performed other errands for
company.
Oct 02, 2002 - Nazzaro Enterprises Inc. - Euless, Texas
Jul 15, 2003 Sales Representative and Customer Service Agent
I answered incoming phone calls and provided
customer service and sales support. Cold calling
and updating data base on potential sales and new
customers by using PC. Meeting with customers in
show room and providing follow up support via
phone.
Apr 01, 2002 - Oneglow.com - Euless, Texas
Nov 01, 2002 Sales Representative and Customer Service Agent
I worked from home via the Internet processing
sales orders on our website. I handle incoming
phone calls and answered questions about the
children's toys and novelties we sold. I processed
all credit card purchases through our banks
website. Edited website and uploaded photos and
other inventory control data.
Oct 22, 2001 - Renal Physicians of N. Texas - Irving, Texas
Mar 03, 2002 Desktop PC Support Technician
Traveled to various doctors' offices to help
resolve computer problems. Installed software,
scanned for virus', ran back up data utilities,
trouble shoot and resolve hardware problems, and
replace hard ware parts as needed. Installed new
computers and linked with existing network
systems. Created and managed an inventory system
for all software discs and license's.
Jan 01, 1999 - Micro Warranty Services - Irving, Texas
Oct 20, 2001 Help Desk PC Technician
Answering incoming calls from customers with
computer problems or other technical issues.
Troubleshooting and resolving issues over the
phone when possible. If parts were needed I would
then either have the unit shipped in for me to
repair it or schedule a technician to visit
customer in home to resolve issue.
Was also promoted to Supervisor of 5 technicians
in a new department. Perform employee reviews,
discipline write-ups or verbal warnings, and train
new employees. Handled after hour calls with pager
on rotating schedule with other technicians.
Apr 01, 1997 - METRO BLIND & SHADE - Haltom City, Texas
Jan 01, 1999 CORPORATE ADMINISTRATOR
Start position was Customer Service, which
included answering, phones and assisting out side
sales staff by calculating quotes for custom made
window treatments. Met with customers and
homebuilders to provide detailed information so
they could make the proper choice in their
purchases or services.
Promoted to Corporate Administrator. Performed
employee sales reports, issued invoices, and made
payments to sales staff. Used PC to update
records/data, follow up with potential customers,
resolve issues with incorrect orders, and track
all orders.
Education
Crowley High School - Texas
Education Level: High School
Graduated: Yes - Diploma
Training
C.C.I. Training
Microsoft Certified Professional Windows 2000
Study for and learn how to manage basic
infrastructure of networks and Windows 2000
operating System.
Status: Completed
Occupational Experience
Computer Support Specialists ( 3 yrs 0 mos )
Sales and Related Workers, All Other ( 4 yrs
0 mos )
Customer Service Representatives ( 7 yrs 0
mos )
Computer Operators ( 3 yrs 0 mos )
Word Processors and Typists ( 3 yrs 0 mos )
Numerical Control Machine Tool Operators and
Tenders, Metal and Plastic ( 3 yrs 6 mos )
1. Calculates and sets machine controls to
position tools, synchronize tape and tool, or
regulate cutting depth, speed, feed, or coolant
flow.
3 to 4 years
2. Cleans machine, tooling, and parts, using
solvent or solution and rag.
3 to 4 years
3. Confers with supervisor or programmer to
resolve machine malfunctions and production errors
and obtains approval to continue production.
3 to 4 years
4. Determines specifications or procedures for
tooling set-up, machine operation, workpiece
dimensions, or numerical control sequences, using
blueprints, instructions, and machine knowledge.
3 to 4 years
5. Enters commands or manually adjust machine
controls to correct malfunctions or tolerances.
3 to 4 years
6. Lifts work piece to machine manually, with
hoist or crane, or with tweezers.
3 to 4 years
7. Loads control media, such as tape, card, or
disk, in machine controller or enter commands to
retrieve programmed instructions.
3 to 4 years
8. Maintains machines and remove and replace
broken or worn machine tools, using hand tools.
3 to 4 years
9. Measures dimensions of finished work piece to
ensure conformance to specifications, using
precision measuring instruments, templates, and
fixtures.
3 to 4 years
10. Monitors machine operation and control panel
displays to detect malfunctions and compare
readings to specifications.
3 to 4 years
11. Mounts, installs, align, and secure tools,
attachments, fixtures, and work piece on machine,
using hand tools and precision measuring
instruments.
3 to 4 years
12. Operates lathe, drill press, jig-boring
machine, or other machines manually or semi
automatically.
3 to 4 years
13. Positions and secures work piece on machine
bed, indexing table, fixture, or dispensing or
holding device.
(continued)
3 to 4 years
14. Selects, measures, assemble, and sets machine
tools, such as drill bits and milling or cutting
tools, using precision gauges and instruments.
3 to 4 years
15. Starts automatic operation of numerical
control machine to machine parts or test setup,
work piece dimensions, or programming.
3 to 4 years
16. Stops machine to remove finished work piece or
change tooling, setup, or work piece placement,
according to required machining sequence.
3 to 4 years
Computer Skills
Typing Speed: 25 Words Per Minute
Language Skills
English
Additional Skills
OS support for Win 98, ME, Windows 2000, and
Vista; Personal computer troubleshooting and
repair. Peripheral support and installation.
Installing virus prevention software, configuring,
and scanning all drives on LAN networks. Use of
Microsoft Office and Outlook. Replacing internal
PC components as well as building or rebuilding
complete desktop systems.
References
Ron Rains
Previous Supervisor
Emergent Manufacturing
Will Bryant
Former Manager
Creels The Dish TV Place
Ed Cox
Former Employer/Company Owner
Metro Blind and Shade
Jessie Hack
Former Supervisor
Emergent MFG
Lance Moore
Former co worker
C&R Machine
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