Customer Service High School

Cheri L. Douglas

*** ****** **.

Battle Creek, MI 49017

269-***-**** - phone

Email: *******@*******.***

Objective To gain employment in an organization where I can demonstrate my enthusiasm,

dedication, good work ethics and a desire to demonstrate my skills and experience learned

through working in a high paced atmosphere with the ability to multi task, work well with

others as well as working individually.

Experience

Sept 2005 to Gertsen Interstate Systems, Galesburg, Mi.

Sept 2010 Dispatcher

* Answering Phone calls and E mails to answer customer service issues

* Scheduling of all customer deliveries and empty returns

* Scheduling of all drivers to meet Customer deliveries and returns (25 drivers)

* Data Entry of all incoming and outgoing containers for customer shipments

* Compile information into Customer spreadsheets for tracking and tracing of shipments

* Dispatching and Monitoring 25 drivers to hit Customer and Steamship window times

* Create and Manage spreadsheets that are used to report up to Management

* Find ways to save money for the company (TVM) and forward Ideas to Management

* Work Various Shift at times to cover other vacations within my department

* Learn all aspects of other departments to help cover vacations within those departments

* Daily Tracking and Tracing of Customer Containers

Aug 1992 to Cortez Customhouse Brokerage, Battle Creek, Mi.

Aug 2005 Import Department Supervisor

* Supervise office personal (five) to achieve great Customer Service.

* Ensure all import documentation was inputted into customs database to ensure timely

clearance of all inbound and outbound shipments

* Ensure all shipment were monitored to ensure customs clearance

* Ensure all shipments are delivered to the customer on time

* Knowledge of Customs clearing regulations

* Responsible for ensuring payment of customs duties for Customer base

* Answering phone calls and E mails to handle customer service

* Daily Tracking and Tracing of Customer Containers

Education:

1984 Avondale High School Auburn Hills, Mi.

High School Diploma

1992 Davenport University Battle Creek, Mi.

Certification in Business Practices

References:

Upon request

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