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Project Manager Customer Service

Location:
Plant City, FL, 33563
Posted:
October 20, 2010

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Resume:

Charles Bowser III, RCDD

PO Box ****

Plant City, FL 33563

813-***-****

abh5ou@r.postjobfree.com

Objective

To work for a company which encourages growth, responsibility and a sense

of sharing of participation in their success.

Summary of qualifications

Installation/Training:

Qualified nearly 30 years experience in cable plant installation, testing

and troubleshooting. Environments encountered include outside plant

burial, hospitals, nursing homes, military facilities, government

facilities, national landmarks, S.C.I.F.'s, homes, apartments, commercial

office and warehouse spaces. Knowledgeable in proper installation practices

for grounding, Category 5e, 6, and optical fiber LANs. Fluent in TIA/EIA

wiring standard, BiCSi installation manuals (TDMM, TCIM, etc).

Design and teach courses for one of a kind projects and new hires. Create

and administer testing procedures. Conduct BiCSi Information Technology

System classes IN101, IN225, IN250, and TE350.

Project Management/Estimation:

Experience includes Bid response and preparations, Estimating materials and

man-hours for small and large projects for Government and private industry.

Order, coordinate and track logistics, generate project schedules and/or

time lines. Conduct customer relations and project status reports. Track

task production and balance against financial reports. Specializing in

unique projects and starting projects/departments from ground level.

Develop, deliver, and administer Project Management classes based on the

Project Lifecycle.

Safety:

Coordinated weekly tailgate sessions tracked employee safety training,

submit report to corporate safety officer, take accident reports and

analyze for cause and solutions for prevention. Order and maintain safety

equipment. Inspect job sites for proper safety equipment and practices.

Work experience

11/08- 10/10

5/08 - 11/08

MasTec, North America, Inc

Tampa, FL 33602

Performance Manager

Develop and maintain a performance program which consisted of components in

project management, customer service, and quality. Developed and rolled

out a training program. Develop and maintain an audit system of PM

procedures. Delivered class to over 40 employees across five offices with a

90.83 percent passing score. Developed a project tracking system which was

due to be released 2011. Developed online customer survey and documented

90.3 percent approval rate for PMs.

Information Technologies & Data Solutions

Kissimmee, FL 34747

Estimator

Qualify incoming opportunities. Read, interpret, and respond to RFPs and

RFQs. Read and interpret drawings. Generate written response to include

executive overview, Scope of Work, Safety etc. Determine labor, material,

and other direct costs (ODC) budgets for estimates and determine

competitive gross margin to win projects.

8/07 -

5/08

Henkels and McCoy, Inc.

Plymouth Meeting, PA 19473

Manager of Estimating

Qualify incoming opportunities. Read, interpret, and respond to RFPs and

RFQs. Read and interpret drawings. Generate written response to include

executive overview, Scope of Work, Safety etc. Determine labor, material,

and other direct costs (ODC) budgets for estimates and determine

competitive gross margin to win projects. Run a team of 5 estimators to

include assignment of estimates, training, and evaluations. Participate in

Division strategic planning sessions as it relates to estimating. Evaluate

and review estimates completed by the estimating department prior to

submission. Monitor Bid Log for accuracy and to project resource

allocations. Maintain estimating package to ensure TI&U, sales tax, base

labor costs were up to date and other improvements.

5/99 -

8/07

Henkels and McCoy, Inc.

Lorton, VA 22079

Peak Performance Manager/Instructor/ Division Estimator

Manage quality, productivity, and customer satisfaction to ensure "Peak

Performance". Maintain quality program by updating QA procedures and forms

and performing site inspections. Review the audits with PM's, Area

Management, and customers. The quality program developed will be

implemented across all NSS offices. Follow up with customers that complete

survey forms for additional information. Ensure consistent productivity

through regular audits of Project Managers and Estimators. Develop,

maintain and deliver training programs such as RCDD Self Study Program, NSS

Technician Training Program, BiCSi CEC classes, and BiCSi Installation

program. Also write Best Practices to strengthen weaknesses found during

QA inspections. Developed and maintain mentoring program to include career

paths and training plans. Train Estimators and PM's on estimating

procedures and packages. Perform division review of large and/or complex

bids. Chair bi-weekly NSS Eastern Division conference calls for estimating

and Peak Performance.

2/ 97 -

12/98

ICG Fiber Optic Technologies, Inc.

Plano, TX 75074

Project Manager

Duties included overall supervision field personnel, implement quality

control plan, coordinate and assign all work issued. Provide technical and

administrative support to field personnel, estimate Change Orders. Track

logistics, task production and budgets to maintaining company set Gross

Profit Margins and EBITDA.

10/94 -

2/97

Henkels and McCoy, Inc.

Lorton, VA 22079

Project Manager/Safety Coordinator

12/90 -

10/ 94

Duties included overall supervision of dispatch center and field personnel,

implement quality control plan, coordinate and assign all work issued.

Provide technical and administrative support to field personnel and

dispatch center. Respond to RFP's, perform sales calls, and estimate small

and large projects. Track logistics, task production and budgets.

Telecommunications Concepts Incorporated

Springfield, VA 22151

Crew Chief

Responsibilities included training and testing personnel assigned to cable

crew, ensure code conforming/quality installations, evaluate employee

performance, install cable plants for voice (AT&T, Northern Telecom, Mitel

Toshiba and Onyx) and data (Wang, NBI,, Arcnet, Xerox, Phone-net,, and

Fiber optic Backbones)

4/85 -

12/90

Custom Computer Cable

Alexandria, VA

Project Manager

Duties included training new personnel and installation of cable plants,

voice and data for national account's ant locations across the United

States. Acted as point of contact for customers to ensure quality service.

Performed site analysis for RFP's.

Education

University of Phoenix

BS/BM (3.62 GPA) & BS/M (3.86 GPA), MBA (3.14 GPA)

Volunteer Work

Men's Minister and part of Leadership team at HopeWeaver Community Church,

Plant City

Served as various Officer positions (President, Road Captain, etc) for

Motorcycle Ministry.

Other

TS clearance



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