Manager Customer Service
Resume:
MADAY HERNANDEZ
*******@*********.***
Dedicated to customer satisfaction
Well organized and detail oriented
Bilingual - English & Spanish
Take charge individual with 15 yrs. of accounting, bookkeeping, office
administration and order processing experience. Able to handle large volume
of work. Well organized and detail oriented.
Familiar with the following computer programs: Windows Vista, Windows 98 &
2000, MAS 90, TAS, Buildingworks, Excel, Peachtree, Build Soft, QuickBooks,
Kronos, Paychex, AMS, Solomon, Medline, Meditech, BluVista, Mocha, WebMD.
EMPLOYMENT HISTORY
ROTECH OXYGEN & MEDICAL - APRIL/2008 - PRESENT
Customer Service Representative
. Process all Durable Medical Equipment & Respiratory orders.
. Answer all incoming calls
. Insurance verification & appointment scheduling
. Maintaining a professional relationship with referral sources and
patients.
. Clinical Tech
MIAMI JEWISH HOSPITAL & NURSING HOME FOR THE AGED
JULY/2007 - OCTOBER/2007
Accounts Payable Clerk III
. Handled the largest accounts for both the hospital and the nursing
home
. Responsible for weekly check runs
. Handling invoices and checks in a timely manor.
. Dealt with vendors and reimbursed hospital staff
. Used a computer program called Meditech.
MILLENIUM MANAGEMENT - APRIL/2007 - JUNE/2007
A/P DIRECTOR
. Used a computer program called Medline
. Managed all the A/P transactions for 6 nursing homes in South Carolina
BDC CONSTRUCTION INC. - JANUARY/ 2007 - APRIL/2007
OFFICE MANAGER
. Used QuickBooks
. Handled all A/P, A/R and Payroll using AMS
. I did all the purchase orders and maintained all the vendor's and
subcontractor's files up to date.
ESSIG POOLS, INC. - JUNE/2000 - MARCH/2006
ACCOUNTS PAYABLES MANAGER
. Managed the whole A/P Dept. - I was responsible for 15 employees
. I did all the receiving, invoicing and check processing.
. Processed all of purchase orders and the work orders
. Took care of the tax certificates and tax exemptions
. Made sure all the subcontractors had all the legal insurances and
federal tax information
. Reconciled all the credit card statements and the vendor statements
. Handled weekly large cash volumes
SHIP OR LAND OPERATIONS - JANUARY/2000 - JUNE/2000
OFFICE MANAGER
. Managed all bookkeeping operations
. All A/P & A/R
. Handled all invoicing and billing
. Reconciled bank accounts
MASTERCRAFT INC. - JUNE/1999 - JANUARY/2000
ACCOUNTING MANAGER
. All A/P and A/R for two branches, a Miami branch and an Orlando branch
P. TAVILLA / A FRESHPOINT COMPANY - FEB./1994 - JUNE/1999
ADMINISTRATIVE ASSISTANT
. Managed all customer accounts
. All order entry and incoming calls
. Processed and entered all provision orders from cruise lines, hotels
and restaurants.
. Collected all the C.O.D. orders from the drivers and made daily
deposits.
EDUCATION
1991 - GRADUATED STUDENT GOVERNMENT PRESIDENT/ FROM MIAMI CENTRAL SENIOR
HIGH
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