Human Resources Management

AGNES POSTON

*** ******* ****** *****, **********, GA

Cell: 706-***-****, E-mail: *****.******@*****.***

PROFESSIONAL SUMMARY

Dedicated Human Resources manager with 12+ years of experience, seeking a challenging position in a management

capacity. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and

turnaround of underperforming operations. Respected leader of customer-focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution

of all safety, security, quality and store operations policies.

Areas of Experience:

• Customer Service Management • Complaint Handling & Resolution

• Operations Management • Human Resource Management

• Customer Satisfaction Enhancement • Front-End Supervision

• Teambuilding & Training • Organizational Management

• Word Processing/Computer Applications • Transportation Management

• Business Communication • Record Management

WORK EXPERIENCE

United States Army 10/97 - Present

Motor Transport Operator, 10/97 - 6/07; Senior Human Resources, 06/07 - Present

• Supervised a Personnel Actions Center on a Senior Management level for over 1,300 military personnel and 50

Korean Augmentees to the United States Army.

• Served as the Non Combatant Evacuation NCO, Line of Duty Supervisor, Public Affairs Supervisor, Casualty

Assistance Supervisor, Army Emergency Relief Representative, Army Information Records Management System

Supervisor, Meal Card Verification Supervisor, and Army Weight Control Program Supervisor.

• Provided guidance and assistance and supervised all areas of personnel including data entry, legal processing,

evaluations, strength management, separations, promotions, finance, postal services, awards, and customer

service. Advised the Command Sergeants Major on all personnel actions and issues.

• Provided technical advice, assistance and guidance regarding a wide variety of military HR programs that include

strength management, personnel readiness, retention, replacement operations, casualty operations, awards,

evaluations, separations, personnel actions, mobilization plans/exercises, Well Being and Equal Opportunity for

the military Human Resources Management (HRM) program for the Garrison, Action Officer; has specific

program responsibility for the execution and implementation of an effective program in any one or more of these

program areas. Interprets, develops, implements, and administers a variety of staff assignments in these various

military HR program areas.

• Provided comprehensive and direct advice and guidance to the HR Director on all areas of military HR

management regulations, policies and procedures.

• As principal advisor to the Director, directed development of local policy development and implementation.

• Coordinated with the local Staff Judge Advocate to obtain legal guidance on all policies.

• Prepared/wrote all policy, regulatory and program issuances and properly integrates with other staff actions

thereby fully supporting the Garrison's mission requirements.

• Planned and carried out complete projects, or portions of broader studies to resolve controversial issues or

problems at the Region level.

• Analyzed significant military HR management issues and problems and found and arranged recommendations and

alternative solutions.

• Reviewed changes in legislative, DoD and DA regulations and policies.

• Identified and resolved the impact of changes on the regulations, policies and procedures and prepared guidance

and procedures, and coordinated implementation of such guidance.

• Obtained necessary information through site visits, reports, review of known or suspected problem areas and other

appropriate sources.

AGNES POSTON, PAGE 2

• Translated findings into specific corrective action including new or revised program requirements or guidance,

training, or other appropriate measures.

• Provided feedback and follow up to assure completion of all required actions.

• Prepared, wrote and presented reports and briefings on program status and/or recommend actions to key staff

elements.

• Planned and wrote military HR management policies for the Garrison to meet the needs and goals of the Area for

use by military HR offices in the subordinate garrison offices.

• Conducted quarterly staff assistance visits keeping them informed of status and constantly changing

policies/procedures affecting program areas.

• Keeps abreast of new developments and regulatory guidance from higher authorities and provides interpretative

guidance to subordinate regional activities.

• Prepared Garrison responses to Congressionals, IG Inspections, DA surveys, etc, regarding policies and practices

through HQ IMA.

• Alternate speaker for all garrison events. Performed other duties as assigned.

• Participated in development of long-range operational program plans with garrison management and key

operating officials of the installation and tenant organizations.

• Analyzed, planned, and coordinated operations of separate branches and sections that may include Military

Personnel, Army Continuing Education System, Alcohol and Substance Abuse Program, Well Being Program and

Records Management functions.

• As senior member of US ARMY GARRISON HUMPHREYS management team, participated in developing and

executing US ARMY GARRISON HUMPHREYS strategic plan for all managed programs consistent with

IMCOM program goals and objectives.

• Developed information for and prepares special or recurring reports and analyses relating to community programs

and DHR issues for management use and decision making.

• Conducted quarterly Staff Assistant Visits to provide guidance/clarification on Human Resource Policies and

Procedures developed at US ARMY GARRISON HUMPHREYS level.

• Planned, coordinated, and conducted management studies and analytical assessments to identify and resolve

operating problems in all assigned functional areas, to include military and civilian human resources management.

• Analyzed, planned, and coordinated solutions to complex and comprehensive problems affecting line and staff

operations.

• Assisted US ARMY GARRISON HUMPHREYS managers and supervisors in carrying out civilian and military

human resources management functions: serves as point of contact for civilian and military HR personnel

activities with Civilian Human Resources Agency (CHRA), Civilian Personnel Advisory Center (CPAC)

personnel and military HR specialists; obtained information or instruction from personnel lists and relays them to

managers; developed information, drafted documents and submissions based on direction from managers and

advice of personnel lists; assisted managers with local implementation of civilian and military personnel changes

and initiatives required by higher authorities; gathered data, analyzed, and prepared reports in support of

management decision-making; monitors status of personnel actions/issues.

• Made decision on work problems presented by managers and supervisors.

• Periodically reviewed job descriptions of employees, initiated or participated in review and improvement of work

methods, organizational changes and restructuring of positions to achieve optimum services.

• Advised director and senior management officials, along with the Commander and Deputy to the Garrison

Commander on problems involving relationship of work to programs and priorities.

• Coordinated work related changes. Performed other personnel-related duties that are not otherwise under the

control and purview of CHRA.

• Provided technical direction and supervision to an assigned Soldiers of 88 Soldiers, and administrative oversight

into the Safety and CRO/PAO functions. Planned, scheduled, and assigned work based on priorities, selective

consideration of the difficulty, the requirements, and the capabilities of the subordinates.

• Evaluated work performance of subordinates. Gave advice, counseling, or instruction to individual Soldiers

complaints not resolved to superiors.

• Effected minor disciplinary measures such as warnings and counseling. Identified training needs of subordinates

and provides for their accomplishment.

AGNES POSTON, PAGE 3

• In addition planned, coordinated, and resolved technical issues, involving influencing and persuading top echelon

officials to accept/implement findings and recommendations.

• Having encountered resistance due to organizational conflicts, competing objectives, or resource problems, used

skillful approach with contacts to obtain the desired effect; e.g., gaining compliance with established policies and

regulations by persuasion or negotiation. Assured customer inquiries were resolved promptly.

EDUCATION/TRAINING

Diploma in Cosmetology, George C. Wallace Community College, Dothan, AL, 5/95 to 6/96

Business Studies, Troy State University, 28 credits earned, 3/03 to 10/09

Completed courses in Human Resources, Information Assurance Awareness, Personally Identifiable Information, Anti-

Phishing, Employee’s Safety, Manager’s Safety, Army Accident Avoidance, Government Purchase Card, Ethics Training

for AT&L Workforce, Code of Conduct, Defense Hazardous Materials/Waste Handling, Motor Transport Operator,

Primary Leadership Development, Manager Development, Utility Equipment Repairer, Action Officer Development,

Internment/Resettlement, Protecting Secret and Confidential Documents, Defense Reutilization/Marketing System,

Defense Distribution Management, Support Operations, Supervisor Development . Enrolled in AMC Always A Soldier

program

References available upon request.

Contact this candidate