Customer Service Administrative Assistant
Resume:
Cathy C. Wright
*** *** ****** ***** ****/Apt *
Newport News, Virginia 23602
abh5n3@r.postjobfree.com
Objective: Seeking a position as an Administrative/Clerical Personnel with
growth potential.
EXPERIENCE
Position Title: Administrative Support Personnel
Dates: May 25, 2010 - August 27, 2010
Employer's Name: Aerotek/Northrop Grumman
Description of duties/accomplishments:
Maintain records of processed documents for ready access and complies
various routine reports according to standard operating procedures.
Complies information from several sources to prepare special reports
according to general supervisory instructions and/or guidance provided by
more experienced office personnel.
Position Title: Northrop Grumman Shipyard Crossing Guard
Dates: February 16, 2010 - March 26, 2010
Employer's Name: Aerotek/Northrop Grumman
Description of duties/accomplishments:
Guided or controlled vehicular traffic at such places as street and
railroad crossings and construction sites. Directed traffic movement or
warn of hazards, using signs, flags, lanterns, and hand signals. Monitored
traffic flow to locate safe gaps through which pedestrians can cross
streets.
Position Title: Security Assistant/OneBadge Operator
Dates: July 27, 2009 - January 22, 2010
Employer's Name: Aerotek/Northrop Grumman
Description of duties/accomplishments:
Issued classified and unclassified security badges to numerous Northrop
Grumman employees (utilized an access control system to activate the badges
so they can be used for physical as well as logical access). Has an
understanding of PC usage, fingerprint capture and proof of identity
document review. Provided an atmosphere that fosters courteous, respectful
and pleasant interaction with each visitor as perceived from their point of
view; present a good image of the security department. Communicate a
manner that is open, honest and responsive in all situations; to the extent
authorized, provide information regarding the site and surrounding area as
requested by visitors.
Position Title: Temp Worker for Express Employment (Hampton Human Resource
Customer Service Specialist/Receptionist)
Dates: May 3, 2009 - July 1, 2009
Employer's Name: Express Employment
Description of duties/accomplishments:
Temporary assigned to the Hampton, VA Human Resource Department.
Professionally received telephone calls and greeted customers, ascertains
nature of business, answers general information questions or refers
individual to the appropriate staff member. Ensured that all customers
were addressed professionally, personally, and with respect; created an
environment that ensured a positive experience for the HR personnel. Made
independent decisions to determine the urgency of a situation and took
appropriate action. Date stamp distributed mail to the staff members.
Also conducted various skills' assessments (i.e. typing tests) when
required.
Position Title: Yeoman First Class Petty Officer, United States Navy
Dates: September 6, 1988 - September 30, 2008
Employer's Name: United States Navy
Description of duties/accomplishments:
Responsible for typing, proofreading, routing correspondence and reports;
organized and maintained files, received visits and handle telephone
communications; operated personal computers, fax and copier machines with
great efficiency; proven managerial skills in skills in organizing and
coordinating all administrative procedures which reduced processing time by
30%. I retired from the United States Navy after 20 years of honorable and
faithful military service resulting in numerous accolades and awards.
Education/Training:
-Successfully completed an eight-week military Administrative Assistant
Course, which included typing correspondence (utilizing personal computers)
and accessing Microsoft Word, and filing, as well as completed a two-week
long first-line leadership course.
-Earned 22.5 college credits from Strayer University (Bachelor's Degree
with an emphasis on Legal Studies).
-Possess a Government Issued Security Clearance.
Contact this candidate