Customer Service Sales

Gail K. Thomas

**** ********* ****, ******, ** **451

910-***-**** – abh5me@r.postjobfree.com

QUALIFICATIONS SUMMARY

Skilled and dedicated Executive Assistant with more than 15 years’ experience coordinating, planning and

supporting daily operation and administrative functions.

¬ Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling

meetings, coordinating travel and managing all essential tasks.

¬ Proven track record of accurately completing research, reporting, information management and

marketing-support activities with demanding time frames.

¬ Adept at developing and maintaining administrative processes that reduce redundancy, improve

accuracy and efficiency, and achieve organizational objectives.

¬ Highly focused and results-oriented in supporting complex, deadline-driven operations: able to identify

goals and priorities and resolve issues in initial stages.

¬ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook). Adapt quickly to

new software.

PROFESSIONAL EXPERIENCE

Present Employer 5/2004 to 7/09

Office Manager/Day-to-Day Operations

This company started with 8 people with revenue of $4.8M annual profit. I was hired to help grow this

company and give it direction, structure and vision. Leather Italia USA started as a “Mom and Pop”

business. With my vision and many hours of direction and dedication and with a great “team” in place,

this business grew from $4.8M to $30M in five short years. Now this company is nationally known and

has a bright future!

• Provided high level administrative and operations support to CEO a wholesaler of leather furniture sold

nationwide and Canada.

• Collaborated with CEO to design industry specific software.

• Worked countless hours with programmer while designing the software and eventual upgrades.

• Created departments, hired personnel, trained personnel on responsibilities of their specific department

and software.

• Reduced company credits by establishing charge-back procedures to our factories, thus saving the

company $40,000 annually. Created spreadsheets for charge back items to be sent monthly to factories.

• Negotiated contracts with all vendors, (ADT, Nuvox, Progress Energy, copiers etc.), saving the

company $9,000.00

• Managed the purchasing department. Assuring all stock containers and direct containers, (to customers)

were produced and shipped on time.

• Successfully managed our freight forwarder/broker contracts annually. Negotiated contracts on a

quarterly basis. This saved the company $15,000 or more annually.

• Analyzed all computer hardware and greatly assisted in purchasing servers, routers, and desktops. Was

responsible for coordinating installation of same.

• Created all correspondence and travel arrangements for CEO.

• Ran all daily operations when CEO was out of town or on vacation.

Accountant’sWorld LLC, Hauppauge, New York 11/1998 –4/ 2002

Executive Assistant to VP of Sales & Marketing

Provided high level of administrative support to the Vice President of Sales & Marketing for this

successful accounting software company.

Oversaw a wide variety of administrative function in support to migrate the software division over to an

application service provider. Within three years the software division, (Known as MicroVision, Inc.) was

sold and went “Live” as Accountant’sWorld LLC. MicroVisionwas sold for $10M to a competitor.

Accountant’sWorld is a very successful presence on the World Wide Web and continues to grow today.

• Oversee all correspondence, travel arrangement and schedules for VP.

• Coordinated all aspects for setup of seminars and shows.

• Created PowerPoint presentations for seminars and shows.

• Worked with programmers in the development of the ASP.

• Collaborated with VP to create marketing techniques that would advertise our upcoming migration from

accounting software to ASP.

• Oversee outside sales and resolved disputes as needed.

• Co-Developed inside customer service department for Accountant’sworld LLC

Anchored in Faith, Inc., Freeport, New York 1/1979 – 10/1998

Assistant to President

Direct day to day operations, providing fundamental support to company president.

• Created Access database for customers and product.

• Created and designed artwork for marketing needs

• Managed accounts payable, receivable and payroll.

• Purchased all hardware and software, performed application upgrades and trained staff.

• Performed all state requirements and created action plan for same. Reported all findings to State FDA

and environmental agencies on a monthly basis.

Reference supllied upon request.

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