Technical Support Software

Zachary Wright

**** ***** **** . *******, ******* 30536

********@****.*** . 706-***-**** Cell

Deskside Support

SOLUTIONS-ORIENTED TECHNICAL PROFESSIONAL WITH DIVERSIFIED EXPERIENCE

MAINTAINING OPERATING SYSTEMS AND SOFTWARE APPLICATIONS. PROFICIENT AT

TROUBLESHOOTING, DIAGNOSING, AND RESOLVING ISSUES RELATED TO VARIOUS

OPERATING SYSTEMS, AS WELL AS HARDWARE AND SOFTWARE APPLICATIONS. STRONG

BACKGROUND BUILDING SOLID WORKING RELATIONSHIPS WITH TECHNICAL TEAM

MEMBERS, END-USERS, SENIOR MANAGEMENT, AND CUSTOMERS. STRIVE TO PROVIDE

QUALITY SERVICE AND EXCEED EXPECTATIONS.

Highlights of Expertise:

System Functionality Configuration & Maintenance Technical Infrastructure

Team Leadership Installations & Upgrades

Technical Support Troubleshooting / Resolution Customer Relations

System Administration

Technical Proficiencies:

Certification CompTIA A+ Certified

:

Platforms: Windows XP/Vista/7, Windows Server 2003

Tools: Microsoft Word, Excel, Outlook, Active Directory, Various

Banking Proprietary Systems, Computer Diagnostic Software,

Anti-Virus Software, Acronis Backup

Professional Experience

XCELLENT TECHNOLOGY, ELLIJAY, GEORGIA 5/2010 - PRESENT

System Administrator

Currently provide system administration and IT support services for

assigned customers. Install and maintain software applications and servers;

perform complex troubleshooting activities to quickly diagnose and resolve

technical issues. Repair various computer systems / printers, develop

system images, and create user accounts; ensure optimal network performance

and connectivity. Generate virus scan reports; manage computer inventory.

Key Contributions:

. Minimized disruption to daily operations by efficiently

troubleshooting and diagnosing system issues.

. Recognized for technical skill set and knowledge; consistently

delivered quality services and quickly resolved technical issues,

thereby ensuring customer satisfaction.

Ellijay Telephone Company, Ellijay, Georgia 6/2006 - 2/2007 & 4/2010 -

Present

Technical Support

Provide remote technical support services for Internet subscriber

customers; troubleshoot, diagnose, and resolve technical issues. Document

resolutions and complete computer repair invoices.

Key Contributions:

. Successfully resolved Internet connectivity and computer issues;

consistently provided quality services, which facilitated ongoing

business.

. Effectively relayed technical information in an easily understandable

manner.

Appalachian Community Bank, Ellijay, Georgia 2/2007 - 3/2010

System Administrator

Provided system administration and ongoing hardware / software support for

diverse personnel. Interacted extensively with end-users to determine

specific needs, define requirements, and recommend solutions. Setup

equipment, installed workstations, and configured operating systems /

software. Managed PC inventory, including ATMs and printers. Provided

informal training and guidance to technical colleague.

Key Contributions:

. Played key role during several major projects; setup computers,

printers, servers, and networking for numerous new branch locations.

. Provided technical support for electronic processing of bank

transactions; created system images and new user accounts.

Environmental Consulting, Inc., Dalton, Georgia 11/2005 - 6/2006

Work Planner/ Consultant

Planned and coordinated all aspects of vegetation management for North

Georgia EMC. Communicated with customers regarding trim work to be

completed; reviewed service orders and resolved customer issues. Organized

line clearance crews and performed audits of work.

** *** **

Early experience as Equipment Operator (Coosawatte River Resort),

Service Technician / Truck Driver (Moss Equipment Company), and

Grounds Maintenance Technician / Security Guard (Amicalola Falls State

Park)

Education and Training

NETWORKING SPECIALIST, CURRENTLY PURSUING

SOUTHEASTERN TECHNICAL COLLEGE, VIDALIA, GA

Bachelor of Science Degree ( Natural Resources Management, 2003

WESTERN CAROLINA UNIVERSITY, CULLOWHEE, NC

~ Honors: Graduated Cum Laude; Dean's List

Associate of Arts Degree ( Forest Management Technology, 2000

HAYWOOD COMMUNITY COLLEGE, WAYNESVILLE, NC

CompTIA A+ Certified

Professional Development:

CompTIA A+ Certified ? Trimble GPS Mapping for GIS with GeoExplorer

Certificate

Project Learning Tree Environmental Education Certificate ? S-130 Fire

Fighter Training

S-190 Introduction to Wild Land Fire Behavior

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