Customer Service Medical

NaKeisha R. Harris

**** ***** **** ***** **., Marshall, TX 75670

***********@*****.***

Cell: 903-***-****

Objective

To obtain a professional career where I may be able to grow and profit with the company.

Education

Wiley College, Marshall, TX

Bachelor of Arts - Sociology, May 2003

Minor: Psychology

Capella University, Minneapolis, MN

Masters of Science – Human Services, December 2011

Specialization in School & Community Services

Experience

Communities In Schools, Jefferson, TX

July 2009 - Present

Youth Service Coordinator

Case manage high risk children; research different activities; monitor attendance and grades; use guidance tools to help children excel to the next grade level; and coordinate different programs for children to utilize.

Texas Department of Family and Protective Services, Marshall, TX

July 2008 - July 2009

Human Service Tech III

Make home visits; work on open and closed child protective cases; assist with services so children can stay with their parents; assist with removal of children; transport child to doctor visits; supervise parent/child visits; supervise children during interviews with caseworkers; make contact with personal references; and conduct general administrative duties

Blue Cross Blue Shield of Texas, Marshall, TX

July 2007 - July 2008

Customer Advocate I

Process doctors' and patients' medical claims; provide customer service; excellent written and verbal communication skills; and interpersonal skills

Blue Cross Blue Shield of Texas, Marshall, TX

July 2005 - July 2007

Claims Processor

Processed doctor and hospital medical claims; ensured claims paid correctly and that there were no errors by the doctors or hospitals

Organizations

Alpha Kappa Alpha Sorority Inc.

National Alumni Society

St. Paul Baptist Church

Volunteer for Red Cross

H.I.P.E (Helping Inform People thought Education

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