Margaret E. Crossan

***** ******* **** ****

Selbyville, De 19975

abh5kk@r.postjobfree.com

302-***-****(H) – 302-***-****(C)

Employment History: Currently unemployed.

*/**/** ** */3/10 – Resort Housing Group in West Ocean City, MD: Part Time Receptionist.

My duties included answering phones, making copies of documents and blueprints, filing, greeting

customers, typing (updating spreadsheets in Excel, MS Word, Print Master and Top Producer).

Due to the economy, business has been very slow and I was laid off July 3, 2010.

11/21/06 to 9/3/07 – American Heart Association in Georgetown, DE: Part Time Admin

Assistant for Events Director. Duties: answering phones, handling the mail, dealing with any

monies that came in, updating many different spreadsheets, large mailings for the Heart Ball and

Heart Walk, setting up the Auction Program for the Heart Ball, keeping track of all items donated

(items for Heart Ball Auction, monies donated for multiple reasons). There were three applications

that the Heart Association used; Siebel, Kintera and Auction Maestro. Sadly, I only received

partial training in these systems which made it extremely difficult to do my job. It was not possible

to keep up with the work in the 20 hours I was allotted per week, especially since the training on

the applications they used was limited.

8/89 to 7/29/05 – ICI Americas, Inc. became Zeneca, Inc., and then became AstraZenenca,

then job outsourced to IBM Global Services: Helpdesk/Voice Communications Anaylst/Video

Conferencing Tech. Started with ICI Americas, Inc. in the Customer Service Center supporting

DisplayWrite 4/5520 Connect email system. Assisted users having problems sending and

receiving documents. Most of my training was on the job. I was a System Administrator on their

AT&T Definity G2 and G3 PBX and AT&T Intuity VoiceMail system. Provided assistance for

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local and remote users. I was part of the AstraZeneca IT department outsourced to IBM on 2/01/01

but remained at AstraZeneca performing the same jobs as before the outsourcing. I worked in a

customer service area and was part of a call group for the entire 16 years I worked at AstraZeneca.

Due to the tragedy of 9/11/01 the amount of video conference rooms ended up tripling. I was

transferred the video conference group. I was the backup for the Team Lead. In 2005 IBM Global

Services started downsizing. I was part of the first group to be laid off.

1/89 to 8/89 – NCR Corporation, Wilmington, DE: Parts Clerk. As the Parts Clerk I was

responsible for keeping an inventory of parts regularly used by the Field Engineers. When needed

I would search the company database to find a part that wasn’t in our inventory and have it

delivered overnight. I also had to update the inventory database in a timely manner.

7/79 to 8/81 – NCR Comten, Inc., Rockville, MD and Bala Cynwd, PA: Associate Systems

Analyst. My duties were to install front end processors the company manufactured and sold. I

install the system software once the hardware was installed. I would instruct the customers on how

the system operated and how to perform maintenance on the system. I would also keep customers

aware of software updates and troubleshooting any problems they might encounter.

1/77 to 7/79 – Internal Revenue Service, Washington, DC: Programmer. I was trained at IRS

on the CDC 3500 computer using assembler language. I was put in their newly formed

Communications Group. My first project was to coordinate with a company called COMTEN, the

installation of one of their front end processors at the main computer site in Martinsburg, W.VA.

This gave the IRS their first IAP/RJE system; connected the programmers in Washington, DC with

the systems in Martinsburg. I was also responsible for writing the benchmark program that would

be used to test the UNIVAX 90/30 computer to make sure it would handle the large workload

specified in the contract by IRS when trying to procure a new computer system.

Training Courses: MS Word, MS Outlook, MS Excel. ACCORD Video Conferencing Bridge.

FDA Regulatory Training. ManageNow Trouble Tracking System. Time Management Course.

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Definity G3 Self Study Course. Definity G2 Switch Administration/Terms & Features. Definity

Manager IV Administration.

Dale Carnegie, Effective Speaking & Human Relations. Graduate Assistant for Dale Carnegie,

Effective Speaking & Human Relations. DisplayWrite 4/5520 Connect. Administering Windows

NT. Core Technologies of Exchange Server. Basic Computer Concepts and CDC 3500

Programmer Training. UNIVAC OS/3 Concepts. UNIVAC OS/3 Assembler Language, I/O

Macros and Job Control. UNIVAC OS/3 Advanced Utilization. COMTEN CNS Generation and

Operation, NDP. COMTEN Emulation Mode Generation and Operation.

Experience: Sixteen years’ experience in a customer service call group. Four years’ experience

with Tandberg Video Conference Equipment; installation, maintenance, and usage. One year

experience on the ACCORD Video Bridge. Thirteen years software administration on AT&T

Definity G2 and G3 PBX. Thirteen years administration on AT&T Intuity Voicemail System.

Total 10 years as administrative assistant/receptionist. An Associate Degree in Secretarial Science.

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