Customer Service Sales

Kira Nicole Reeves

**** ***** ******, ********, ** 34239

Phone: 256-***-****, e-mail: abh5jw@r.postjobfree.com

Objective: Entry level position requiring excellent communication and

interpersonal skills, critical thinking ability, problem solving skills,

flexibility, creativity and new media/ computer literacy.

Education: Bachelor of Arts, August 6, 2010

Jacksonville State University- Jacksonville, Alabama

Major: Communication

Minor: English

Concentration: Journalism, Grade Point Average

3.5/4.0

Gadsden State Community College- Gadsden, Al

Completed 1yr Cross-Country scholarship

Training: Employability Skills (work place, issues and ethics). Public

Relations: concepts, issues and principles in the practice (specifically,

gender and ethnic diversity issues).

Copy Editing with emphasis on design and layout, as well as the

convergence of print media with electronic news distribution, especially

the Internet. News gathering and writing for the various print media with

emphasis on deadline beat reporting and investigative journalism.

Skills: Word, PowerPoint, Outlook, Office Publisher, Adobe InDesign,

PhotoShop, Dreamweaver and Basic HTML.

Achievements/Awards: Jacksonville State University, Department of

Communication, Print Journalism Award, 2010. Jacksonville State University,

Department of Communication, Character Award 2010. Staff writer at The

Chanticleer (Jacksonville State University's Student newspaper) 2009-2010.

Work History: April 2010 -July 2010, Intern, The Messenger, Gadsden, Al

. Attend County Commission and City Council Meetings

. Follow possible leads for development of stories

. Research, write, and edit for deadline publication

. Photograph and edit pictures using Adobe PhotoShop

. Paginate articles for print using Adobe InDesign

. Update news section and banner on newspaper website, weekly

September 2003-September 2004

VERIZON WIRELESS- Gadsden, Al/Tuscaloosa, Al

o Customer Service Sales Associate/Phone Technician

> Educated customers on all aspects of Verizon Wireless service

> Solved issues with cellular phones through use of software

updates and customer education

> Major accomplishment #1 accessory seller in North AL/GA Region

Affiliations: The Chanticleer (student newspaper) Student Government

Association, Women's Issues and Empowerment and The Diversity Committee.

The Anniston Country Club, Anniston, Ala.

Volunteer Work: A one month mission trip to Botswana, Africa, one month

mission trip to Kenya, Africa and a two week mission trip to Mexico.

Interests: Tennis, golf, running, swimming, yoga, music, reading,

photography, art, politics and blogging.

References: Chris Waddle, Ayers Chair of Communication, Jacksonville State

University

256-***-****; abh5jw@r.postjobfree.com

Jerry Chandler, Assistant Professor of Communication,

Jacksonville State University

256-***-****; abh5jw@r.postjobfree.com

Art Segar, Publisher/Editor, The Messenger, Gadsden,

Ala.

256-***-****; abh5jw@r.postjobfree.com

Jacob Probus, News Editor, The Messenger, Gadsden,

Ala.

256-***-****;abh5jw@r.postjobfree.com

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