Customer Service Administrative Assistant

Lora R. Garcia

**** ******** *****

San Antonio, TX 78245

Cell 210-***-****

abh5iu@r.postjobfree.com

Experience:

**** - ******* ***/******** ***. Administrative Assistant:

Performs a variety of complex and confidential administrative and executive

support related tasks; Coordinates luncheons/dinners for Director and

management personnel as well as travel arrangements; Coordinates all

aspects of Staff Meetings and Client Meetings including agendas, venues,

presenters and collection and distribution of materials and maintains

Educator records. Maintaining, ordering and delivering supplies to required

departments. Performs special projects and provides administrative support

including conducting research, tracking progress, creating documentation

and completing reports. Maintaining call center equipment by installing and

troubleshoot issues from phone to desktops.

Skills: Proficient in using in Microsoft Office Suites of products

including Word, Excel, Outlook and PowerPoint. Also familiar with

PeopleSoft, SAP, Gemini, Kronos, SharePoint and Internet Explorer

2005 - Spherion (Temp co w/Caremark) hired onto Caremark RX Inc.

Customer Service Rep. / WEB Support Rep

Assist Members on logging in, navigating and registering through the

Caremark website, place order inquiries and inform of benefit information,

research, emails, finance, and credit and debits (assisting other depts.)

Skills: Caresource, PeopleSafe, Citrix, and Kronos

2004 - 2005 NCO GROUP (UPS CALL CENTER) Customers Service Rep II

Place orders, track packages, locator, and messenger for drivers

Skills: Windows, Access, notepad and internet explorer.

2001- 2004 USAA Enterprise Operator/Customer Service Rep II

Screen Calls, Take Messages, transfer calls, and knowledge of basic Auto &

Property Insurance claims.

Skills: Microsoft EXCEL, Word, Outlook, and basic Powerpoint

1998 -2001 Marriott River Center Hotel Front Desk/Night Auditor

Assist guest with room accommodations, printing boarding passes, Airlines

information, public transportation Operating, and Auditing for the end of

day

Skills: PMS (rooms control system), WINDOWS, Microsoft Outlook, And MARSHA

(reservation system)

Education:

1991 - 1992 Palo Alto College - basic Courses

1991 Lytle High School - General Courses

Reference: References can be provided

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