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Customer Service Services

Location:
North Charleston, SC, 29418
Posted:
November 13, 2010

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Resume:

Lu'Shorn M.Smalls-MS.

**** ****** ***** ***. # ****; N. Charleston, SC. 29418

843-***-****

abh5id@r.postjobfree.com

Professional MSHS graduate with record of success in child welfare and

Profile management. Creative problem solver with the ability to

implement and facilitate techniques geared towards

individual and collective growth. Solid background in

intensive case management coordination and direct

intervention, with strong emphasis in leadership support

and development. Consistently exceed customer service

expectations. Experienced in treatment coordination and

clinical supervision. Skilled in developing and

implementing standardized policies and procedures.

Education MSHS, Springfield College May 2005

B.A English, Benedict College May 1995

Career History Pinelands Group Home, Summerville,SC December

2009-Present

Evaluates medical and personal information on

clients, manages assigned caseload including

maintaining case files and responding to

correspondence and telephone inquiries,

interviews client, family, and any service

providers serving client to assess the

client's level of functioning, strengths, and

deficits and emotional status, provides case

management and therapy(individual and family)

services to include assessments, develops

comprehensive picture of client's service and

treatment needs, provides standardized staff

trainings to current and newly hired

employees

Charleston County Department of Social

Services/Intensive Foster Care & Clinical

Services, N. Charleston, SC.

July 2005-current

Lead Clinical Staff

Coordinated case management services to

includes assessment, planning, monitoring,

advocacy and direct intervention and provided

advisory and consultative services relating

to program area; supervised and provided

standardized training to current and

potential foster parents; assisted with

recruiting efforts.

Service Coordinator

Proficient in providing intensive

coordination and management of

complex cases involving emotionally disturbed

children and adolescents

Demonstrate the ability to develop a

comprehensive picture of clients service and

treatment needs

Intercedes and advocates on behalf of clients

to ensure appropriate, timely, and consistent

services

Serves as a member of client treatment team

to ensure service effectiveness based on

clients overall needs.

Charleston/Dorchester County Department November

of Mental Health, Summerville, SC. 2004-July 2005

Human Services Spec. II

Provided in home/school support services to

children and

families referred to clinic-ie: behavior

intervention & parenting

skills

Assisted therapist/counselor with identifying

treatment goals,

Assisted parents with identifying behavior

re-direction

techniques, positive reinforcements for

appropriate behavior,

alternate forms of disciple(non-corporal)

Assisted families with locating support

services and monitored

progress/regress thereafter.

Charleston County Department of Social

Services, N.Charleston, SC. July2002-Novembe

Human Services Spec. II r2004

Managed human service casework in the

areas of child protective services;

investigated allegations of child abuse

and neglect;

Created treatment plans geared towards

identified safety, needs, and risks

within families;

Assisted families with locating support

services and monitored progress/regress

thereafter.

South Carolina Youth Advocate Program, March

N.Charleston SC. 1998-Januar

Wrap Coordinator y2002

Provided leadership support and development

to wrap advocates/foster parents;

Coordinated recruitment, hiring, and training

of wrap advocates/foster parents;

Negotiated wrap and transportation services

with providers.

Wrap Advocate

Composed and launched various plans and goals

in the area of therapeutic services that met

and satisfied the needs of youth and families

for promotion of long-term stability.

South Carolina Department of June

Corrections, Coastal Pre-Release Center, 1995-Decemeber

N.Charleston, SC. 1999

Correctional Officer

Provided security, custody, and control to

inmates and staff;

Supervised (10) officers-approximately 150

inmates

Ensured compliance with standards and

policies

References will be furnished upon request.



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