Sales Customer Service

Peter D. Meyer

**** ********** **** ( Mechanicsville, VA 23111

Home 804-***-**** ( Work 804-***-**** ( abh5gl@r.postjobfree.com

Professional Summary

Decisive, dedicated, innovative, and results-driven executive is offering

30 years of proven results in retail management of the gasoline/convenience

store/QSR industry. Track record of exceeding goals and delivering rapid

positive results, in fast-paced, changing, and challenging environments.

Combine integrity and authentic leadership to create an environment where

the team can excel, and continuous improvement are the norm.

Employment History

Fas Mart & Shore Stop Convenience Stores, Richmond, VA 1999 to 2010

Senior Vice President Facilities Management 2004

to 2010

Executive management responsibility for a staff of 30 and over 300 company

and dealer operated sites encompassing all internal centralized dispatch,

internal technicians and third party vendors for repairs, maintenance,

construction, major oil rebranding, environmental, and capital

expenditures. In addition, executive management responsibility for

procurement of all goods, services, and equipment.

. Total annual budget and P & L responsibility of $15M.

. Delivered the best in class total cost of maintenance on a per store

cost, undercutting NACS SOI comparables by 25%. Five year trailing

maintenance costs 1-5% less than the CPI-U, CPI-Maintenance, and NACS SOI

benchmarks.

. Automatic Tank Gauge (ATG) Fuel inventory control program achieved one of

the lowest fuel shrink rates in the industy, .11 percent of fuel sales $.

. In one year, coordinated, integrated and initiated a customized

computerized maintenance management system (CMMS) with a smart Integrated

Voice Recognition (IVR) feature that eliminates all technician labor on

site validation issues. CMMS is an asset based tracking system for all

parts, labor, and repair history. CMMS rolled out to all departments to

automate tracking of all time line, task driven functions.

. In 5 years, operating in six individual States, all with different set of

regulations, transitioned a moribund environmental program into the

recognized c-store industry leader for Environmental compliance and

Environmental remediation.

. Developed, hired, and trained the Procurement Manager position. Two

years, this position delivered almost $2M dollars of one time procurement

savings in goods, services, and equipment.

Senior Vice President Market Development & Facilities Management

2001 to 2004

Executive management responsibility for a staff of 15 and over 275 company

and dealer operated sites encompassing all retail and wholesale pricing,

major oil contract negotiations, transport management, wholesale dealer

negotiations, fleet sales, real estate portfolio, commercial insurance, and

all repairs, maintenance, construction, major oil rebranding,

environmental, and capital expenditures.

. This position was a consolidation of the Vice President of Petroleum

position (1999-2001), the current Senior Vice President of Facilities

Management position (2004-2010), excluding the procurement, and internal

centralized dispatch responsibilities.

. Additional responsibilities included managing the real estate portfolio,

and the commercial insurance programs.

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Peter D. Meyer

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Vice President Petroleum 1999 to

2001

Executive management responsibility for a staff of 5 and over 250 company

and dealer operated sites encompassing all retail and wholesale pricing,

major oil contract negotiations, transport management, wholesale dealer

negotiations, and fleet sales.

. Budget and P & L responsibility for over 200 million gallons of motor

fuels, and deliver an 11.5 -cent per gallon plus gross profit margin.

Three year 15% increase of total gross gallons, and over 5% increase in

total gross profit dollars.

. Managed jobber fleet dispatch, transport for over 62 million gallons of

motor fuels.

. Negotiated and implemented a five-year commercial carrier contract to

replace jobber fleet and integrate all company operations and dealer

network distribution via two common carriers. Negotiated freight rates

and realized over a 20% savings from posted common carrier rates.

Eliminated all general and administrative overhead and equipment expenses

for the jobber fleet.

. Manage all retail, wholesale, and fleet motor fuel operations, pricing,

and distribution for all company stores and the dealer network in

Virginia, Connecticut, Maryland, and Delaware.

. Streamlined and reorganized current fuel department organizational

structure to focus all resources on core competencies and simultaneously

reduced annual labor costs over 10%.

. Developed a proprietary motor fuel analytical model to capture, analyze

and maximize volume verses margin goals; daily rack cost, competitive

pricing, retail pricing, gallons sold, and gross profit margin by

location, district, company, and supplier. Model permits near real time

pricing, cents per gallon, and total gross profit dollar contribution

analysis and timely and appropriate competitive market leadership

responses.

. Manage, monitor, and respond to all motor fuel governmental environmental

rules, regulations, and requirements.

Family Express, Valparaiso, IN 1997 to 1999

Director of Operations

Budget, P & L, and management responsibility for all operations,

maintenance, and IT departments.

. Delivery of legendary customer service. Mystery shop scores exceeded

industry standards by 10-15%.

. Executed a computerized labor budget and scheduling system to continually

improve labor productivity and efficiency. Reduced weekly labor plans by

25% in 6 months.

. Total shrink reduced to less than 1.15% sales in 12 months. A net

reduction of .80%.

. QSR/Food Service business turn around was accomplished by simultaneously

building sales, reduced management and store level labor costs, and

minimized controllable costs.

. An automated and integrated cash management system that virtually

eliminated the need to count cash at store level. Reduced cash shrink to

less than .25% sales in 8 months.

. In less than 2 years, all operations management positions, job

responsibilities, and store level operations standards had been

dramatically redesigned to deliver more profit with less resources.

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Peter D. Meyer

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Restaurant Management Corp., Michigan City, IN 1995 to 1997

Area Supervisor

Operations management, budget, and P & L goals and responsibilities for a

24 unit McDonald's Franchisee.

. In a one year period, established an eight-unit chain business (two

unique business profit centers) from ground up, with combined sales

exceeding $3 million (excluding McDonald's and motor fuels sales).

. Designed and executed the lay out for in-store products and services for

the food service and C-Store categories.

. Baked Goods & Great Coffee was an on-premise bakery, unique proprietary

gourmet coffee and espresso bar franchise concept. Generated gross profit

margins exceeding 75%.

. Introduced the merchandising and marketing of licensed clothing and

accessories in a Travel Store/C-Store hybrid concept, unique to the

Interstate Travel Plaza marketplace. Sales results and customer

satisfaction surveys recognized the concept as a sales and merchandising

leader for the travel novelty business.

. Established an in-store Fudge Shoppe that featured made on-premise fudge.

The concept was recognized for the highest fudge unit sales for a new

chain store operation in Indiana.

. Recruited and trained 4 store managers, 4 assistant managers, and 2 site

managers to operate the 8 business units in less than 8 months.

Plantation Pantry, Stuart, Fl 1981 to 1995

Owner and Operator

Budget, P & L, and management responsibility for all operations, marketing,

maintenance, human resources, accounting, IT, and food service departments.

. Started business from ground up, growing the business to over $2.5

million in sales, thirty-member team, and twenty-two profit centers, in a

"one-of-a-kind" retail food and motor fuel station.

. An independent Mobil Oil "N" dealer recognized as an industry leader in

outstanding operations, sales, marketing, consistently scoring over 90%

for overall customer satisfaction. Served as a charter member of Mobil's

Florida Marketing & Business Unit, Dealer Retail Strategy Team. The team

collaborated with Mobil's management team to develop, coordinate, and

implement system changes to mutually benefit the customer, the dealer,

and Mobil Oil. Location was utilized as an early test site for the

eventual "On the Run" franchise concept.

. Recognized regionally and nationally as one of the top performing

retailers in the c-store/specialty food/bakery/deli and motor fuel

industry based on unit sales volume, and gross profit contributions.

Added recognition for vanguard merchandising programs, and the delivery

of legendary customer service.

. Introduced and developed the Pantry's gourmet deli and catering service.

Recognized as the highest unit sales leader of Boar's Head products in

southern Florida. Each proprietary, portion controlled recipe, was

developed in-house, and featured in-store specialty foods ingredients.

Each recipe underwent excruciating detailed financial analysis and people

training plans before test rollouts and final inclusion into the bakery,

deli, and catering menus, guaranteeing a superior gross profit and

positive customer acceptance.

. June 1993 nominated and awarded the "Best Small C-Store Companies in

America" by The Convenience Store Decisions Magazine.

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Peter D. Meyer

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Academic credentials

Master of Business Administration

Marketing & Business Administration

Monmouth College

MBA Course work

J.L. Kellogg School of Business, Northwestern University

Bachelor of Arts

American History-Minor: Political Science

University of Connecticut, Storrs

professional development

Personnel Decisions International, Skill & Leader Competency Seminars

Microsoft Office Products executive seminars

McDonald's Hamburger "U" business, marketing, & personnel coaching courses

BP Amoco Architecture of Excellence University

Franklin Covey/Microsoft Outlook integration training

Effective Negotiating, Center for Effective Negotiating

Managing Multiple Projects, SkillPath Seminars

2003 Fas Mart President's Award Nominee

2004 Fas Mart President's Award Nominee

2005, 2002 Fas Mart Sterling Award Nominee

Computer skills

Excel, Outlook, PowerPoint, Word, Go To Meeting, HEAT by Front Range, PDI

Professional affiliations

National Association of Convenience Stores (NACS) Membership

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