Customer Service Power Plant

Beverly A. Hiatt

*** **. ***** ***** ? Hutto, Texas 78634

abh5gk@r.postjobfree.com ? 512-***-****

Administrative Assistant / Clerical Specialist

. Extensive experience in coordinating, planning, and supporting daily

operational and administrative functions within diverse organizational

platforms for transportation, security, engineering, and government

entities.

. Expertise spearheading clerical functions, including budgeting,

reporting, customer support, new system development, auditing, training,

recordkeeping, HR, data management, and regulatory compliance.

. Strong background playing a key role in the timely and successful

completion of full project lifecycles in compliance with requirements,

policies, procedures, and quality standards.

. Articulate communicator with practiced relationship-building skills;

noted for providing clients with top quality services and support.

. Proficient in Microsoft Office Word and Excel.

Professional Experience

DAY & ZIMMERMANN SECURITY SERVICES - HUTTO, TEXAS 2007 TO PRESENT

Security Officer

Deliver administration of security services for Hospira, with focus on

complying with corporate policies / procedures and top service standards.

Contribute to staff development efforts through expert management of

training data. Closely monitor alarms / emergencies and provide appropriate

responses quickly.

Key Contributions:

. Maintained highest levels of client satisfaction through consistent

delivery of top quality services.

. Played instrumental role in maintaining overall security and safety of

diverse client base.

Transportation Security Administration - Austin, Texas 2002 to 2007

Transportation Security Officer

Served as key member of Transportation Security team charged with national

air security. Provided customer service, maintained equipment and staff

records / files / reports, and distributed assignments to personnel across

multiple shifts.

Key Contributions:

. Facilitated team building and staff development through expert

management of training records and scheduling operations.

. Honored with numerous commendations and awards for superb performance,

including honorable mention for Customer Service of Year and Employee

of the Quarter.

Julianne T. Duwel, P.E. - Barrigada, Guam 2001 to 2002

Engineering Technician

Conducted inspections focused on Spill Prevention Control and

Countermeasures (SPCC) within Tanguisson Power Plant, and reported findings

to senior management. Collected water samples for analysis in support of

National Pollutant Discharge System (NPDES) permit regulations enforcement.

Key Contributions:

. Prepared and delivered comprehensive monthly reports; provided detailed

findings related to 45 monitoring / recovery wells.

. Supported efforts of Navy Area-Wide Restoration Advisory Board through

planning and management of community meetings, public hearings, and

workshops.

Federal Emergency Management Agency, Region IX - Naval Station, Guam

1998 to 2001

Program Specialist and Logistics Coordinator

Directed efforts to successfully complete typhoon projects administered by

Government of Guam agencies. Audited disaster reports, ensuring compliance

with federal standards of monetary expenditures.

Key Contributions:

. Delivered significant savings to FEMA by auditing contractor

utilization of FEMA generators.

. Improved overall tracking of disaster relief supplies inventory with

introduction of new filing system.

. Established new safety program that enhanced OSHA standards compliance.

*** *** ***

Additional experience with Guam Disaster Recovery Office, Tiyan Reuse

Authority,

US Air Force, International RAM, and Federal Express

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