Customer Service Sales

SCOTT A. HAMPTON

**** ***** *** **** - ************, IN. 46795

PHONE RESIDENCE: 260-***-**** CELL: 260-***-****

E-MAIL - *********@**********.***

COVER LETTER

Dear Sir or Madame;

Please allow this letter to serve as an introduction for Scott Hampton. An

accomplished business professional with over 28 years of demonstrated

managerial experience within both, large and small organizations. Having

directed and managed, fast pace support operations for manufacturing

facilities including; parts, warranty, quality control, customer service,

call centers, logistics and purchasing operations. Developed, owned and

operated a private business for 16 years.

Demonstrated and directed strict negotiation skills in; material

management, JIT deliveries, material and inventory controls, product and

material sourcing.

Much of my previous experience has been in business building and team

development management specializing in; problem solving, effective speaking

and negotiating, organizing, budget / P &L production, goal creation and

achievement, developing a rapport and reputation with suppliers, dealers

and customers that enhance product development, create return sales and

new sales.

Thank you for your time and considering me for your organization. I look

forward to hearing from you, at your earliest convenience.

Sincerely,

Scott A. Hampton

SCOTT A. HAMPTON

4645 SOUTH 050 EAST - WOLCOTTVILLE, IN. 46795

PHONE RESIDENCE: 260-***-**** CELL: 260-***-****

E-MAIL - *********@**********.***

PROFILE

Results driven, self starter, with career distinguished by consistent

performance, within both, small, and large organizations. Natural

communicator, with strong motivational skills, and the ability to

build, produce, and succeed. Demonstrate acute business insight with

expertise in strategic planning, organizational development, team

building and staff enhancement.

CORE QUALIFICATIONS

Strategic Business Planning, Policy development, Organization and

follow through, Employee development, New business

development/retention, Hiring and training, Team building and

leadership, Purchasing functions, Persuasive communication skills,

Sales functions, Dedication to high standards, Relationship sales,

Goal establishment, P & L department auditor, Customer relations,

Product liability claims, Honesty and Integrity.

PROFESSIONAL EXPERIENCE

Sunnybrook RV Inc. Middlebury, Indiana

2006-Current

Manager - Parts, Warranty, Service, Customer Service

V Establish goals and objectives for all departments & employees.

V Develop managers and provide structure and objectives to achieve

desired results.

V Developed parts & warranty tracking system to provide support to

dealer network.

V Developed internal quality control program & audits with production

managers & plant managers, thru warranty tracking system to reduce

product failures & increase profits.

V Hire and train personnel for departments to achieve proper dealer and

retail consumer coverage.

V Supervise all facets of each department to insure the highest quality

satisfaction for dealer network and retail consumers.

V Developed purchasing program with suppliers to insure proper component

selections and pricing structures for current and previous produced

product lines.

V Liaison between engineering, plant managers, & production managers, to

insure a top quality level of the product from start to finish.

V Developed supplier warranty & accountability program to reduce product

failures and increase profits.

V Developed service program & training seminars at various international

product rally locations.

V Collaborate with customers and dealers with product failures.

V Responsible for product liability claims, inspections, depositions,

courtroom testimony.

V Monitored department facilities and equipment to insure safety for

employees, staff, visitors, and enforced all safety policies and

procedures.

Scotty's Sanitation Service, Inc. Wolcottville, Indiana

1990-2006

President/Owner

V Business developer, performed market analysis, and census calculations

to determine service area

And consumer needs.

V Created a professional business image with equipment, facility,

employee personalities, and

service for 16 years.

V Provided quarterly reports to State and Federal regulatory agencies

for operational compliance.

V Designed customer files and yearly reminder system to boost customer

retention of services and

Enhance business sales.

V Created advertising designs and negations of sales promotions, to

include outside bill board signs

And yellow page advertising.

V Designed tracking and inventory controls for operations.

SCOTT A. HAMPTON

PROFESSIONAL EXPERIENCE PAGE 2

V Controlled accounting functions to include payroll and reports to

track business sales.

V Performed all purchasing functions, sourcing, and negotiating with

outside vendors for products

and equipment.

V Operated Human Resource functions to include operating policies and

procedures for the business.

V Negotiated service requirements and pricing structures with

commercial, industrial, State and local

Government accounts.

V Accountable for DOT inspections on equipment to ensure safety for

employees.

V Performed system inspections for commercial, industrial, and

residential real estate transactions,

for agents and financial institutions to include the VA and FHA

mortgage agencies.

V Provided in-house educational training methods for employees to

achieve consumer satisfaction

and personal growth.

Starcraft Company Inc. Topeka, Indiana

1979-1990

Assistant Vice President - Support Operations

V Established goals and objectives for all departments.

V Directed parts and warranty call centers for replacement parts and

accessories. $5+M.

V Directed Quality control operations for all manufacturing facilities

including Canada.

V Directed all interplant production component orders and shipments to

outside facilities.

V Directed the transportation operations of product shipments to

dealers and outside facilities.

V Developed managers and provide proper structure of their jobs to

obtain the desired results.

V Provided yearly departmental budgets for proper control of financial

resources to minimize

operating costs.

V Developed written warranties for product lines and replacement parts

catalogs for dealer network.

of 2100+ dealers in the US and Canada.

V Established quality standards and controls for State and Federal

RVIA quality and testing procedures to include

Canadian plant.

V Developed quality level for purchased and manufactured products.

Worked closely with production managers and engineering departments

for corrective action and recommend improvements.

V Liaison between parts department and engineering documentation to

facilitate part identification and numbering assignments.

V Responsible for purchasing functions and pricing negotiations for

replacement parts.

V Maintained and executed dealer and consumer files, to include parts,

warranty, sales registrations and product histories.

V Supervised quality audits of in process vs. completed products to

achieve highest standards.

V Supervised dealer and consumer service repair facility for product

lines to insure highest standards and customer satisfaction.

V Provided service and networking with dealers and consumers at local

and national events and shows around the US and Canada.

V Monitored department facilities and equipment to insure safety for

employees, staff, visitors, and enforced all safety policies and

procedures.

V Identified and consistently pursued cost improvements and reductions

within the departments operation for the good of the company.

V Responsible for 60 employees.

EDUCATION / ACADEMIC ACHIEVEMENTS

Indiana University of South Bend, certificate graduate, customer

relations management.

Fred Pryor Seminars certificate graduate, management and

supervision.

Dale Carnegie certificate graduate, effective speaking and human

relations.

Professional References and Educational Certificates available upon

requests.[pic]

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