Erika C. Maxwell

**** ***** **.

Bakersfield, Ca. 93311

661-***-****

abh5en@r.postjobfree.com

Objective

A career that will enable me to utilize my skills, and acquire additional

expertise for the benefit of the company and myself.

Capabilities

( Proficient in Microsoft Office

( Proficient in ADP

( Proficient in Reynolds and Reynolds

Education

Bachelor of Arts in English

California State University Bakersfield

Expected graduation date Fall, 2010

Minor: Psychology

Experience

Customer Relations Manager, Nissan of Bakersfield.

Full time 2006-2009. Interviewed, trained, supervised, counseled, scheduled

and evaluated up to eight customer service representative's and reception

personnel. Administrator of the dealership's information technology system.

Generated, maintained and analyzed daily reports, operational process

improvements and personnel evaluations. Expedited efficient customer

service while maximizing timely resolutions. Assessed each situation and

determined the appropriate course of action, resolving complaints,

consulting with other management as needed. Documentation of

correspondence, details for action items and resolution on all customer

inquiries, comments and complaints. Obtained and evaluated all relevant

information. Maintained confidential files and records. Communicated and

coordinated with internal departments as needed. Collaborated with

management for efficient and profitable services. Generated correspondence

designed to produce new business and to retain customers. Follow-up with

all Service and Sales Department customers to ensure customer satisfaction

and retention. Scheduled service appointments for customers. Led and

directed the development and execution of strategic customer marketing and

initiatives to maximize service and profitability. Planned and hosted

events designed to generate and maintain business. Planned employee

appreciation events. Managed inventory, ordered supplies from vendors for

sales and service departments as needed. Prepare and reviewed all

contracts for annual Nissan corporate audit. Administrative Assistant

duties as assigned by general manager.

Customer Relations Manager, Bill Wright Toyota.

Full time 2001-2006. In five

years I received two promotions, each with increased compensation and

responsibility.

Handled all customer complaints for the dealership. Handled all

follow up for the Service Department. Planned and hosted new owner events.

Scheduled corporate training for Service and Parts Department employees,

and made all travel arrangements. Attended lemon law mediations and

provided all necessary documentation.

Warranty Clerk :Submitted claims for extended warranties. Submitted

cancellations and new policy contracts to the extended warranty companies.

Processed refund requests. Managed all financial schedules for the

extended warranty department.

Receptionist: Answered phones and greeted customers for the dealership,

filing.

Cashier, The Good Guys

Full time 1999-2001. Cashiering. Responsible for closing and balancing all

cash registers at the end of business daily. Responsible for balancing and

depositing all store transactions, including, cash, credit card and check,

at close of business nightly.

Alzheimer Care Provider.

1998-2000. Provided care and supervision to Alzheimer patients in their

homes. Clients were referred to me by the Kern County Alzheimer

Association.

Rehabilitation Assistant, Center for Neuro Skills.

Full time 1995-1999. Assisted in the rehabilitation and daily living skills

of individuals who have suffered from traumatic brain injury. Extensive

documentation on daily activities, behaviors, and therapies.

Group Counselor, Kern County

Full Time 1994-1995. Care of children placed in temporary custody by child

protective services. Documentation on daily activities, and intake

evaluations.

References

Both personal and professional references are available upon request.

Contact this candidate