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Customer Service Sales

Location:
Columbus, IN, 47203
Posted:
November 13, 2010

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Resume:

BRADFORD C. FREEMAN

**** *********** *****

T: 812-***-****

Columbus, IN 47203

abh5ee@r.postjobfree.com

REGIONAL MANAGER ? SALES MANAGER

OPERATIONS MANAGER

Highly accomplished and results-driven business manager with nearly 20

years' sales and operations management experience in military and civilian

environments. Proven ability to manage full-life cycle sales from initial

proposal to product delivery, increase sales within new and established

accounts, and exceed sales goals and customer expectation. Expertise

creating strategic sales and marketing initiatives to capitalize on

opportunities, determining customer requirements, and building strong

customer partnerships. Persuasive communicator, polished presentation

skills, and strong deal-closing abilities. Excellent customer service,

negotiation, and problem-solving/analysis skills. Top-performer, respected

leader, and valued contributor to management teams.

Sales Growth ? New Business Development ? Account & Office Management ?

Client Retention

Market Penetration ? Needs Assessments ? Repeat Business ? Project

Management ? Negotiations

Customer Liaison ? High-Impact Presentations ? Key Networking Skills ?

Leadership & Team Building

PROFESSIONAL EXPERIENCE

ASPEN DENTAL, Columbus, IN

2008-Present

Practice Manager

Manage office operations and sales for large dental organization with 260

offices nationwide producing annual revenue of $1.3M+. Monitor office

workflow activities, resolve customer service issues, and ensure compliance

with all customer service models, policies, and procedures. Present

treatment plans to new patients, demonstrate and explain plan benefits, and

earn patient confidence to secure sale. Recruit, train, and supervise 7

employees, manage timecards and overtime, and evaluate employee

performance.

o Exceeded budgeted production goals and sales by 8.6% for 1st quarter

2010.

o Consistently rank in top 20% for appointments booked during first visit

following sales presentation.

o Won "Kickoff Challenge" for 7 consecutive months for receiving

outstanding patient surveys, large numbers of appointments kept, and

strong performance compared to budget.

o Developed succession plan in anticipation of promotion when new region

becomes available.

TRANS-LUX COMMERCIAL, Des Moines, IA

2006-2008

Regional Sales Manager

Identified and developed new accounts and maintained existing accounts

within 8 state region for national LED sign manufacturer with $40M in

annual sales. Developed marketing initiatives to partner with local,

regional, and national sign manufacturers, installers, and architects to

sell electronic message centers, time and temperature units, and fuel price

changers. Prepared proposals promoting customers' financial incentives,

determined appropriate product applications, and conducted presentations.

Ensured product met all customer requirements upon delivery, performed post-

sale customer product software training, and built strong customer

partnerships to enhance future sales pipelines.

o Successfully closed 50+ deals worth $650K+ in revenue.

EAGLE SIGN & ADVERTISING COMPANY, Des Moines, IA

2002-2006

Account Representative

Created sales initiatives and managed accounts with national and regional

buyers, designers, and architects for national exterior sign manufacturer

producing $4M in annual revenue. Performed full-life cycle sales

management, wrote proposals, secured landlord approvals, researched local

zoning ordinances' for obtaining variances, tracked production schedules,

expedited orders, and arranged for shipping and

Bradford C. Freeman

Page 2

(Eagle Sign & Advertising Company, continued)

installation. Coordinated all needed resources including graphic artists,

estimators, engineers, production department, and subcontracted installers.

Resolved all customer service problems, collected receivables, and ensured

timely product delivery and successful installation.

o Achieved record for highest billings within first month of employment.

o Won 100+ deals totaling $1.7M.

o Awarded Salesman of the Month three times.

o Significantly expanded customer contacts database.

o Recognized for consistently exceeding sales goals and customer

expectations.

MANAGEMENT RECRUITERS INTERNATIONAL (Vermillion Group)

1999-2000

West Des Moines, IA

Account Executive

Served as account executive serving numerous clients for global recruiting

company. Developed strategic recruiting initiatives to identify technical

job candidates. Sourced, screened, interviewed, and hired applicants for

placement. Built and maintained strong client partnerships and candidate

relationships.

o Successfully completed intense and comprehensive recruiting training

program.

o Set record for billing $65K+ within first 3 months of employment.

o Billed and cashed-in $320K+ within first 2 years of employment.

ADDITIONAL EXPERIENCE

THE PRESBYTERIAN CHURCH (PCA, OPC, & PRC), TX, IL, IN 1996-1999

& 2003-Present

Pastor

Lead weekly worship services and prayer meetings, conduct visitations, and

promote community outreach. Supervise 4 paid staff members.

UNITED STATES ARMY RESERVES/NATIONAL GUARD

1984-2000

Chaplain (MAJ), 1/109th Aviation BN, Iowa National Guard

Detachment Commander, Co. A, 3/11th Special Forces Group (Airborne)

Executive Officer/ITV Platoon Leader, Co. B, 2/29th Infantry Reg.

CENTRA CARE MEDICAL CENTERS, Orlando, FL

1989-1991

District Administrator

ALLIED SECURITY, INC., Kansas City, MO

1987-1989

Branch Manager

EDUCATION

Master of Divinity

REFORMED THEOLOGICAL SEMINARY, Jackson, MS

BS in Technical Careers, Business Administration Specializing in Healthcare

Management

SOUTHERN ILLINOIS UNIVERSITY, Carbondale, IL

TECHNICAL SKILLS

Proficient in MS Windows, MS Office Professional, MRIWare, Recruitmax,

Blackdog/Gopher for Recruiters, SalesLogix (thin client), Bowen & Groves

M1ERP, Cisco VPN Client, ACT!, & Maximizer 8



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