Project Manager Training
Resume:
Janet Heard, Rialto, CA
RESUME
JANET HEARD
Rialto, CA
Professional Profile
I am a credentialed trainer with 6 years of implementation consulting and project
management experience. I have both Ambulatory and Inpatient experience with
extensive experience leading EPIC training teams within the hospital and clinic
environment training, floor support, one-on-one training, classroom training,
command center/help desk, cutover,and have participated in many successful
implementations resulting in high levels of optimization and end-user satisfaction.
I am an accomplished workflow analyst, liaising between end users and principal
trainers/builders to tailor interfaces and training materials to end-user needs, and
have developed comprehensive training curriculums to ensure the end-user’s
success at optimally utilizing EPIC systems.
Employment History
Cedars Sinai Medical Center –July 2010-Present, Inpatient Implementation, EPIC
Systems Implementation Consultant/Trainer, Los Angeles, CA
Tucson Medical Center –May 2010 – July 2010, EPIC Systems Implementation
Consultant/Trainer Lead, Tucson, AZ
Cedars Sinai Medical Center –March 2010 – May 2010, Ambulatory Implementation,
EPIC Systems Implementation Lead Consultant/Trainer, Los Angeles, CA
Stanford University – January 2009 – February 2010, Lead EPIC Systems
Implementation Consultant/Trainer Lead, Palo Alto, CA
Kaiser Permanente Hospital – September 2006 – October 2008, Project Manager
II/Consultant/Systems Implementation Trainer, Pasadena, CA
Professional History
Janet Heard, Rialto, CA
• Trained all clinical staff including Physician, Nurses, MA’s Specialist, and
Administrators
• Analyzed workflow and conducted workflow demonstrations to Administrators
and Physicians
• Commander Center/Help Desk Representative
• Conducted training and consultation to staff
• Supported go-live for all departments
• Recommended system requirements to Principal Trainers and Builders to ensure
system requirements were met
• Prepared training material including manuals, reference guide, and job aids
• Escalated and documented problematic issues
• Conducted classes to Physicians during the pre- and post-go-live phases
• Responsible for manning the command center to answer calls and
troubleshooting system issues for end-users
• Supported all levels of staff and provided training for the Inpatient HOV (Hospital
Outpatient Visit) module
• Trained end-users to assess system needs and make recommendations and
adjustments
• Lead training teams
• Traveled from facility to facility managing a team of Implementation Trainers
• Managed timely completion of project
• Consulted and trained entire staff on EPIC for SSD (Systems Solution
Deployment) projects
• Conducted workflow demonstrations
• Liaison between end-users and Principal Trainers to determine system
requirements
• Assisted in several go-lives throughout the Southern California Region
• Assisted in preparing and revising curriculum (PowerPoint presentations) at
Regional Office
• Assessed learning needs, to incorporate them within the design of learning
materials and to reflect needs of users
• Traveled from site to site to consult and conduct training throughout the region
• Trained clinical staff one-on-one for Cyber Café, make-up classes, and
SmartTools Workshops
• Conducted Train-the-Trainer classes
• Prepared setup of training rooms, computers, and equipment
Education and Background
• University of La Verne, La Verne, CA
Janet Heard, Rialto, CA
Master of Science, Public Administration
• University of La Verne, La Verne, CA
Bachelor of Science, Organization Management
• University of La Verne, La Verne, CA
Currently pursuing a Doctorate of Public Administration (To Be Completed 2010)
EPIC experience
Clindoc
CPOE
Orders
Ordersets
Optime
ASAP
SmartTools
Inpatient Module
Ambulatory Module
Contact this candidate