Project Quality Assurance

Technical Summaries

Project Experience Summary

Requirements Gathering and Analysis, Structured Code Analysis and Design,

Systems Development Life Cycle (SDLC), Testing, De-Bugging, Defect

Resolution, Training and Documentation in native English Issue

Management, Team Leadership

Language and Software Summary

Cobol, MicroFocus (JFEEE/APPS), WebSphere MQ, WebSphere Application Server,

CICS, PL/1, JCL, Java, UNIX, SAS, C/C++, EasyTrieve, Vector: Connexion,

SAP ERP Financials, TSO/ISPF, IBM Utilities (incl SyncSort), MQ Series

(Websphere), File-Aid, Expeditor, VSAM, Endevor, Panvalet, CA Librarian,

Control-M, Test Director, BMC/Remedy, MS Office (Word, Excel, Outlook,

Sharepoint), SQL/SPUFI, Visual Basic, Powerbuilder, ACH processing, EDI

processing (Healthcare, Financial, Logistics), Crystal

Database and Operating System Summary

MS Windows, MS Access, MVS, Z/OS, OS/390, AS/400, Unix, DB2, Oracle, IMS

Skills Summary

I have the ability, skills, dedication and experience to ensure success of

technical projects, including abilities that cannot be taught in a

classroom. As an accomplished Analyst and Developer with 13 years of

experience designing and coding software, I am comfortable with all phases

of the systems development life cycle, and follow best practices and

concepts to insure success.

I have brought a level of organization to many projects that were lacking

such before, which kept projects on-time and within budget, and allowed a

comprehensive picture of project status. I am able to create clear,

concise documentation from business requirements and increase the ease of

maintenance of source code, thus providing tremendous cost-saving benefits.

With solid communication ability, I have translated complex technical

concepts to both peers and business users. And with proper SME support, am

able to learn new software and languages to get up to speed on projects

quickly.

I have a proven ability to quickly identify issues, solve them, or escalate

problems to appropriate personnel.

. Specification/Documentation: As an expert with Office and

productivity software, able to create complete system flows,

specifications and test plans from user requirements.

. Requirements-Gathering: Able to interview and apply principles of

Business Intelligence to ascertain system requirements, and complete

thorough research.

. Problem Resolution: Can identify problematic code or logic errors,

and correct or provide specifications for their correction on multiple

projects simultaneously.

. Quality Assurance: Defined, reviewed and executed meticulous test

plans for compliance with Sarbanes-Oxley Act.

. Data Management: Familiar with multiple data sources and

methodologies for retrieval, extraction, validation, transformation

and/or editing, and updating data. Performed ETL functions for data

migration to new platforms. Familiar with EDI mapping support for

financial, healthcare and logistics systems.

. Design: Meticulous and demanding that all source and documentation be

created with readability in mind for troubleshooting, maintenance, and

future enhancements.

. Time-Management: Able to convey a sense of urgency and also work

under pressure to perform, including the ability to handle multiple

tasks or assignments concurrently.

. Communication: Able to interact well with others, and able to

communicate professionally and clearly, using verbal or written

methods in colloquial English.

. Recognition: Received special ceremonial accolades during by the CEO

and CIO of Lowe's Home Improvement and several executives, for my

"dedication, commitment, and perseverance" to a project. For my

efforts in supporting the TAX system, I was awarded the Northern Trust

Award for Signature Service. For my contributions to the work

environment, I was awarded the Five Star Service Award for Excellence

by Hewitt Associates.

Professional Experience

Blue Cross Blue Shield, 2010 - Present

* COMMERCIAL CLAIMS PROCESSING

Senior Developer Analyst - Columbia, SC (Contract)

My responsibilities included applying business solutions to bring Blue

Cross of South Carolina into HIPAA 5010 compliance according to

government regulations.

. Executed changes, following full developmental protocol for

proprietary Claims Processing commercial system. Included online,

Web, and batch inputs for all processing including Medicare/Medicaid

for Professional, Dental and Institutional claims.

. Skills covered: COBOL, CICS, JCL, Java, TSO/ISPF, EDI (Healthcare),

Vector: Connexion, WebSphere MQ, File-Aid, Expeditor,

J2EEE/MicroFocus, VSAM, Endevor, Test Director/BMC, MS Office, SQL,

DB2.

Lowe's Home Improvement, 2006 - 2010 (IPT project)

* Software Development Group: IMPORTS

Senior Application Analyst - Mooresville, NC (Contract)

As a Senior Application Analyst and Host Testing Coordinator, my

responsibilities included devising critical business solutions and

implementing them under tight deadlines and close business scrutiny by

either coding directly or creating specifications and directing others to

complete the tasks.

. Analyzed requirements, generated specifications, and created source.

. Diagnosed and corrected logical errors in over 100 source modules.

Interviewed business users and created appropriate specifications.

. Performed initial setup of WebSphere MQ channels and queue managers

between host and Vendor platform (Tradestone), administering and

fixing issues with Websphere Application Server and queues.

. Acquired a working knowledge of data warehousing techniques and ETL

processing from the build of a new system

. Identifed problems with the design and logic of the original project

model

. Developed comprehensive, concise technical documentation including

technical specifications and test-plans, full system flowcharts and

organizational checklists

. Technical skills covered COBOL, CICS, JCL, Java, TSO/ISPF, MQ Series,

File-Aid, Expeditor, VSAM, Endevor, Change Manager/BMC, MS Office,

SQL, EDI, DB2.

Lowe's Home Improvement, 2006 - 2010 (SCP Project)

* Software Development Group: SUPPLY CHAIN PLANNING And LOGISTICS

Senior Application Developer - Wilkesboro, NC (Contract)

Analyzed, designed, tested, de-bugged, and implemented technical changes

for a vast mainframe application system, including host/client/server

interfaces. Monitored production batch cycles after implementation,

performed problem resolution, and generated custom ad hoc reports for

user analysis and acceptance.

. Completed system enhancements which allowed the business to save

millions annually due to applied enhancements and improvements

. Modified and created custom job streams and logical procedures to

parallel custom/proprietary COTS vendors (JDA and Manugistics)

. Gathered requirements, performed analysis, and created documentation

including specifications, test plans. These efforts were vital to the

successful implementation of many projects

. Provided extensive, detailed specifications and thorough testing plans

. Technical skills covered COBOL, CICS, JCL, TSO/ISPF, Java, File-Aid,

Expeditor, VSAM, CA Librarian, Test Director, MS Office, SQL, DB2, and

UNIX

The Northern Trust Bank, 1997 - 2001

* IT: HISTORICAL TRANSACTION and TAX SYSTEMS

Systems Analyst and Team Lead - Chicago, IL (W2)

Provided 24/7/365 on-call support for Northern's Global Transactional

Accounting system. Supported applications for the historical analysis

and reporting of all SEC events, summarizing trends and providing

balances and transactional data for global account management. Team Lead

for two systems.

. Used the SDLC to create and install applications, and provide 24/7

support to systems for Audit, Tax, and the Investment/Equity

departments

. Excelled in cross-platform support, including ACH and EDI transaction

processing. Created or modified EDI mappings for project support into

TAX and accounting system.

. Provided reliable, maintainable applications, so resources were not

diverted from other projects while helping ensure project deadlines

were met successfully.

. Interpreted complex IRS tax laws and applied them to specifications

and applications, under absolute deadlines (April 15th) and multi-

department scrutiny.

. Technical skills covered PL/1, IMS, CICS, DB2, SQL, COBOL, MS Office,

Powerbuilder, TSO/ISPF, JCL, Easytrieve, Crystal Reporting, EDI,

Vector: Connexion, Control-M, TELON, Panvalet.

Hewitt Associates, 2005 - 2006

* FUND ADMINISTRATION and ACCOUNTING TEAM

Senior Business Analyst - Lincolnshire, IL (W2)

Performed daily monitoring and provided technical support for the

reconciliation all SEC transactions conducted by Hewitt on behalf of

their clients and account managers. Created solutions for statistical

analysis of investment activities to account specialists, by implementing

custom reporting tools

. After interviewing business users, analyzed requests and automated

manual tasks, saving mutual fund balancing team 5 hours per day on

average

. Engineered new SAS jobs to reduce errors and create an audit trail,

again lowering costs

. Overhauled the old fund tracking system, increasing efficiency and

reporting accuracy

. Re-organized documentation, updating and correcting over 1,500

technical files

. Technical skills covered SAS, Powerbuilder, SQL, and DB2

Euclid Machine, 2002 - 2005

* GENERAL MANAGER - East Chicago, IN (W2)

I supported the daily business activities of a small industrial

manufacturer, which served the major Midwest steel producers. Also

provided full technical support to administrative staff, assisting them

to perform their duties more efficiently and proactively. Managed a

small front office team, and provided technical assistance for PC/LAN

issues.

Education

The University of Notre Dame, South Bend, IN

Bachelor of Science,

Science / Pre-Professional major

Kaplan University, IA

Master of Science Candidate, Information Technology,

Project Management / Business Intelligence

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