Customer Service Representative
Resume:
Andrew Sommers
***************@*****.***
Permanent Address
Columbus, Oh 43220
419-***-**** (cell)
Education: Bluffton High School
August 2000- May 2004
Graduated May 2004
Work Experience:
JP Morgan Chase
October 2008 - November 2010
Customer Service Representative
. Handled a high influx of inbound calls within a
dynamic call center environment
. Provided effective and timely resolution of a
range of customer inquiries
. Demonstrated best judgment in the disbursement
of adjustments and credits
Heritage Green
June 2008 - August 2008
Maintenance
. Provided a variety of work in the general
maintenance and repair of buildings,
facilities, and equipment
. Responsible for punching and painting all
vacant apartments
East of Chicago Pizza
December 2007 - May 2008
Inside Worker
. Performed routine duties related to preparation
and serving of food
. Provided effective customer service in a high
pace work environment
Taco Bell
August 2005 - September 2007
Shift Manager
. Supervised employees during shift and resolved
customer concerns
. Trained workers in the performance of duties
. Performed routine duties related to preparation
and serving of food
Skills: Basic knowledge of PC and computer software including word
processing and power point, customer service, and management skills
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