Sales Training

CAROL T.N. TROMBLEY ********.*****@*****.***

*** ***** ***** ***** ( Stillwater, MN 55082 612-***-****

SUCCESSFUL PROFESSIONAL

Experienced lawyer and award winning business owner

Strategic thinking leader with 10+ years of progressive achievements in

legal, nonprofit, and business environments. Known as a strong problem

solver able to assess business needs, identify and implement solutions

quickly. Pivotal player in creating and driving numerous initiatives and

programs to successful execution.

PROFESSIONAL EXPERIENCE & SUCCESSES

DUNN BROS COFFEE OAKDALE - Oakdale, MN - 2008 to present

Business Owner

Resigned corporate position to lead all aspects of business development and

launch as owner of a new coffee shop which opened in October 2008. Emerged

as a business leader, strategic marketer and relationship builder.

- Challenged to grow a new business, establish long-term vision, energize

staff and drive sales

. Lead a collaborative effort to grow a new business. Results: grew a

business to the point of cash flowing within 18 months with continuing

increases.

. Partnered with fellow business owners to implement gorilla marketing

tactics. Conducted extensive research and rolled out marketing campaign

targeting immediate neighbors. Results: Maintained steady sales despite

road construction challenges.

. Collaborated with city officials and personnel to reach specific consumer

segments. Results: City and community members seek out Dunn Bros Oakdale

for opportunities which increase exposure.

. Defined short-term and long-term strategies within the ever changing

business market. Results: Completed successful pilots projects and

consistently on the front edge of system changes and improvements.

. Identifies common goals across work groups, partners within Dunn Bros,

Stillwater, Oakdale, and Minneapolis business communities to reach common

goals. Results: Involved in pilots projects and consistently on the

front edge of system changes and process improvements.

. Trains and manages a staff of fourteen. Results: Minimal staff

turnover, increased customer satisfaction, reduced training and

management overhead.

GROSS LAW OFFICE, P.A. - Minneapolis, MN - 2008 to present

Attorney

Attorney for a Minneapolis estate planning law firm. Involved in legal

services as well as business development.

. Collaborates on active files, legal research, document review and

creation. Results: Increased law firm volume and band width.

. Client relations, consultation, and document preparation. Results: Works

directly with individuals to identify and solve their estate planning

needs and issues.

. Business law collaboration in the Oakdale community. Results: Expanding

the law firm services to include business law, leveraging Oakdale

community and business connections to broaden law firm exposure.

THOMSON REUTERS - Eagan, MN - 2001 to 2008

Editor & Product Developer, 2001 to 2008

Editorial work providing legal interpretation, analysis, research and

writing to support the publication of statutory and authored materials. In

2003, moved to a new product development position.

- Applying legal training and experience in the legal information field.

. After nine months with the company, was assigned to a project with a

profit margin of over $1 million that involved complete project

management, contract negotiations, and personnel training and supervision

. In product development department was responsible for ideation,

development, and implementation of new task based applications as well as

vendor relationships and extensive cross-departmental project management.

CAROL T.N. TROMBLEY Page 2

JACKSON, LEWIS, SCHNITZLER & KRUPMAN - Minneapolis, MN - 2000 to 2001

Law Clerk & Associate Attorney, 2000-2001

Law clerk for managing partner and co-author of the ADA, Christopher G.

Bell, co-author of the Americans with Disabilities Act.

Promoted to Associate Attorney and continued general employment defense

work including preparing company handbooks, policies, and employment

contracts.

- Legal work for a national employment defense firm specializing in FMLA

compliance, employer's obligations and responsibilities under the ADA and

the training of non-legal staff on employment law issues.

. Prepared training materials for the Upper Midwest Employment Law

Institute's annual conference speech on the FMLA, including a thorough

evaluation of the statute, regulations, and interpretation through the

court system. Duties also included research on client matters regarding

the ADA and FMLA.

. Litigation work in the area of employment defense including

interrogatories, document demands, answers, briefs, position statements,

and memorandums of law while working closely with clients.

COMMUNITY OUTREACH - 2000 to 2007

Valley Outreach Board, Stillwater MN

Stepped from the community into an inactive nonprofit board for a food

shelf. As President, lead the board from inactive to active and the

organization from a food shelf with an 80k budget into an umbrella

organization with a 200k budget that now oversees three service areas: food

distribution, clothing distribution, and the distribution of financial

assistance.

- President of Valley Outreach Board at an unprecedented time of analysis,

redefinition, and growth

. Pinpointed systems and processes in need of improvement and implemented

best practices. Effectively demonstrated to fellow board members the

need for valuable process improvements.

. Heavily involved with fund raising, donor and public relations, volunteer

and staff management, as well as public speaking on behalf of the

organization.

. Valley Outreach Food Shelf won the 2005 Minnesota Food Share award for

Food Shelf excellence.

Volunteer Advisory Board, Thomson Reuters

Committee member that work toward increased volunteer awareness and

programs for Thomson Reuters' employees on the Eagan campus. Activities

included identifying volunteer opportunities and created volunteer

opportunities programs.

- Pivotal member of the Board at a time of expansion and strategic

corporate placement

. Managed all aspects of employee volunteer events including food labeling

and sorting at Second Harvest, tutoring at Nicollet Junior High School, a

Habitat for Humanity event, and a fall rake for the elderly through

DARTS.

. The Volunteer Advisory Board was the recipient of a 2005 Thomson

Community Champion Award for service to the community.

EDUCATION

William mitchell college of law, St. Paul, MN

Juris Doctorate, 2000

university of minnesota, Minneapolis, MN

Bachelors of Arts in Psychology, 1995

AWARDS

. Oakdale 2010 Business of the Year, 2010

. Best Place for a Cup of Coffee, 2010

. Dunn Bros Rookie of the Year, 2009

. Best Place for a Cup of Coffee, 2009

. WCCO Good Neighbor Award, April 22nd 2006

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