Technician Engineer

JAMES HAMMER

**** ********** *****, *** #*** ( Sacramento, CA 95831

Phone 916-***-**** E-mail: abh5ch@r.postjobfree.com

OBJECTIVE: A position utilizing past experience in a maintaining network

infrastructure and servers.

PROFILE: IT Specialist; Workstation Support Technician; PC Help Desk

Technician; Retail Technician Supervisor

SUMMARY OF QUALIFICATIONS:

. Diagnosing hardware/software problems; upgrading hardware;

assembling systems and installing and maintaining DOS and Windows

(3.11 to Win7) in a networked environment

. Various networking environments and infrastructure experience

. Windows XP, Vista, Win7 and Windows Server versions 4.0, 2000,

2003, 2008

. VoIP system experience (install and management)

. Ability to assess, isolate and resolve problems within the entire

IT environment

RELATED EMPLOYMENT HISTORY:

Gilbert Associates, Sacramento, CA

8/2004-Current

IT Specialist

. Day to Day support of all IT related functions for 60 person CPA

firm

. Installed and maintained Zultys VoIP phone system

. Managed desktops, servers and other IT infrastructure from

purchase, deployment, maintenance, and retirement

. Initiated and completed conversion to VMWare environment

ADECCO TECHNICAL, San Francisco, CA 1/2004-

6/2004

Technical Operations Contractor

. Day to day support for a 250+ person company including 50+ outside

sales personnel

. Maintain, add, and remove users from Lucent IP phone system

. Create and maintain computer operating system images

INOVANT, a Visa Solution Company (Visa USA), Foster City, CA

5/1996 -1/2004

Workstation Support Technician-Infrastructure Services

. Primarily responsible for resolving hardware and software issues

for 4,000 employees within the Inovant/Visa International complex

in San Mateo County, California

. Member of a 12-person team performing on-site workstation support

in a Windows 2000 environment

. Accurately diagnosed, documented and managed service requests

within a set timeframe

. Provided technical expertise in troubleshooting, maintenance and

installation of components in the Visa/Inovant desktop computing

environment

. Maintained knowledge of Visa and the industry's current and

upcoming technologies

. Liaison with network and server providers

MICROAGE, Emeryville, CA 5/1996 -

7/1999

Technical Services Engineer (assigned to Visa International)

. Provided the same support as noted above.

FRY'S ELECTRONICS, Palo Alto, CA 3/1995 -

5/1996

Technician Supervisor

. Supervised a team of six; generated work schedule and assigned

tasks

. Serviced systems brought into the retail outlet for repairs and

upgrades

PETZ ENTERPRISES, INC., Tracy, CA 1993, 1994,

1995

Temporary Help Desk Technician (during tax season)

. Supported nationwide tax service offices by providing Help Desk

solutions about a specific tax preparation software program

configured to all workstations at all venues

CERTIFICATIONS:

MCTS: Configuring Windows 7; MCP Managing and Maintaining a Windows Server

2003 Environment; Network+; A+ with a specialty in Microsoft Windows and

DOS environments

References Provided Upon Request

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