Manager Customer Service

Otis Swearingen

**** ** **** ***

Battle Ground, WA. 98604

abh5cd@r.postjobfree.com

Cell 360-***-****

Successful background in Manufacturing, Customer Service and Retail

Management

. Quality-oriented professional with a reputation for service,

satisfaction, and results.

. Proven ability to manage multiple tasks, projects, and assignments

simultaneously.

. Creative troubleshooter able to quickly identify problems and

implement practical solutions.

. Effective leader with the skills to build highly motivated,

productive, and diverse teams.

. Proven ability to quickly learn and utilize new methods, systems, and

technology.

. Effective negotiator able to achieve win-win outcomes.

. Track record of regular promotions and increasingly more complex

assignments.

. Excellent communication skills.

OfficeMax Market Manager 1997 to present

Complete retail store operations,

including P&L, management staffing for 6 stores within a 45 million dollar

operation. Extensive knowledge of P&L responsibilities, analyzing sales

and productivity and utilizing advanced abilities for implementing proper

management processes. Professionally interacts frequently with top-level

corporate executives, including the company's CEO and President.

Communicates program ideas directly to President of Operations and

President of Merchandising

Regional Manager of Training OfficeMax

Managed 8 Market

Training Managers within region of 225 stores across 10 Western states.

Accountable for training hours budgets, providing effective management

training solutions and professional training of management. In conjunction

with corporate training team, developed and revised systematic corporate

training programs.

Market Manager of Training OfficeMax

Facilitated training in

stores and classroom for all management employees in 42 stores throughout

Alaska, Washington, and Oregon. Coordinated travel, hotel and rental cars

for Management Trainees. Conducted continual assessments of trainees,

measuring and evaluating progress and performance resulting in individual

development plans to ensure employees professional growth. Created standard

operating procedures for various positions within the company, reviewed new

training material, and checked corporate policy updates and changes for

consistency, accuracy and company benefit.

General Manager of Training OfficeMax

Full

P&L responsibility and the management of 4 managers and 35 associates in

the corporate flagship store located 1.2 miles from the company's world

headquarters.

Hollander Industries Supervisor Hollander Industries 1994 to 1996

Managed 25

machine operators in an Aluminum Die cast plant. Ensured production quota

met standards, assembly line produced no down time, pickers and packers

were productive and were using QC process per outlined standards. Monitored

production equipment operations, ensuring integrity of production,

packaging and distribution operations while maintaining productivity

levels, quality control processes, Statistical Process control and go/no-go

tools. Proficient in use of micrometers and calipers. Backfill operator for

tap and drill, mill, lathe and CNC machines. Tracked and reported incidents

of damaged product for senior management review.

Dayton Walther Corporation Machinist Drill and tap operator. 1992 to 1994

Responsible for

drilling all holes tapping works in Ford and Chevrolet brake drum housing

units, using high speed Automated Drill and Tapping Machine. Conduct a time-

to-time safety check up of machine, bits and taps. Performed a quality

control check per standard operating procedure on finished product.

Replaced parts or adjustments made when malfunction are noticed through QC.

EDUCATION:

Sinclair

Community College, Dayton Ohio attended 86 to 88

Kent State University, Kent, Ohio

attended 89 to 91

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