Manager Customer Service

Joel Langfoss

**** ****** ** ** - **********, WI 53554 - 608-***-**** -

*********@*****.***

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EXPERIENCE SUMMARY

> Six years as a sales and merchandising professional, reviewing records

and reports to determine compliance with company operational

expectations. Manage confidential information and documentation as

required by company policies and local, state, and federal guidelines.

> Ensure the development and success of all employees by providing

adequate resources and recognition for performance. Address customer

and employee concerns and provide decisions and resources to

facilitate problem resolution. Support and facilitate open

communication with all employees.

EDUCATION

University of Wisconsin - Platteville, Platteville, WI

Bachelor of Science, Accounting, Completed May 2010

Business and Accounting GPA - 3.05

Bachelor of Science, Business Administration, emphasis in Sales and

Marketing, Completed August 2002

PROFESSIONAL EXPERIENCE

Wal-Mart Associates, Inc.

Inventory Supervisor (September 2008 - July 2009), Platteville, WI

> Assisted in maintaining proper inventory levels and standards set by

company expectations.

. Carried out the stocking and receiving operations process to

receive, stage, and deliver goods for appropriate areas

throughout the facility.

. Identified problems with products, services, and conditions in

the stocking/receiving area, and reports them with ideas for

corrective action.

. Ensured work is completed to expectations and execute own and

others' time so that priorities are met.

. Organized tasks and ensures they are completed on time.

. Planned work based on business priorities and explains to others

what is needed to get work done.

. $30,000 annual salary

Assistant Manager (August 2002 - August 2008), Madison, WI

> Initially recruited as a managerial trainee and rapidly advanced to

management of a retail location generating $3.5 million annually.

. Maximized the sales and profitability of assigned area of

responsibility through the efficient execution of company

programs.

. Managed inventory and shrinkage of assigned area of

responsibility.

. Ensured customer service by: Utilize hourly supervisors to

communicate and execute tasks. Manage scheduling and staffing

with hourly supervisors. Provide a high level of merchandise in-

stock position of assigned areas.

. Interviewed, hired, trained, mentored, and evaluated performance

of hourly employees and hourly supervisors.

. Communicate effectively to Store Manager and Market Manager any

status report or prospectus.

. $45,000 annual salary

Management Intern (May 2002 - August 2002), Dodgeville, WI

> Assisted with the organization and execution of a total store remodel

and maintained the operation schedule and maintained sales projections

set by the company.

. Learned the financial goals of the facility and company by

monitoring and studying the financial performance of the

facility.

. Ensured the development, success, and recognition of employees

by participating in training, mentoring, and evaluating

processes.

. Supported and encouraged open communications by participating in

a positive, productive, and engaging environment for employees.

ACTIVITIES

Member of Beta Alpha Accounting Club

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