Customer Service Sales

***** ****** ******

Apt. **C

Laurel, MD *****

Mobile #: 202-420-

9187

Email:

abh5ax@r.postjobfree.com

JAMAINE A. COPPIN

OBJECTIVE:

Seeking entry level position where problem solving and

planning abilities will contribute to the productivity and

effectiveness of an organization.

QUALIFICATIONS:

Years of operations experience with national organizations

in:

. Planning and Development - Strengthen operational

efficiency by developing and executing long range plans

and objectives.

. Employee Instructor- Train all incoming personnel on

daily functions.

PROFESSIONAL EXPERIENCE:

Warehouse Associate/ Material Handler

04/2008-Present

GAYLORD NATIONAL RESORT

40 Hours per Week

201 Waterfront Street

Oxon Hill, Maryland 20745

Supervisor: Wally Billy 301-***-****)

. Certified for Forklift operations

. Transports materials from storage to designated area and warehouse

facilities using a forklift, hand truck, hoist or company truck. Use

the forklift or other tools and machinery in a safe manner and in

accordance with policies and procedures.

. Responsible for all pickups and deliveries that are processed through

the resort by enforcing and maintaining a daily delivery log.

. Delivery of department requisition orders in an efficient and timely

manner.

. Assist in monthly inventory counts.

. Load shipment and verify quality and quantity against orders and

established procedures.

. Cross train in shipping/receiving functions and assist as needed.

Assist with on-the-job training

. Distribute mail and deliveries to departments using established

standards.

. Maintain and monitor warehouse equipment for safety and operational

efficiency. Promptly reports needed repairs and/or operational

concerns to supervisor.

. Maintain warehouse in a clean, neat and organized manner, ensuring

easy access, product retrieval and inventory counts.

. Responsible for material distribution, sorting, organizing, in the

production area.

. Use an RF scan gun to move and allocate material.

. Moving needed material to the production cell based on the production

plan and material requests.

. Assist with continuous improvements efforts

. Unloads trucks and inspects material for damage.

Merchandise Assistant/ Forklift Operator

01/2000 - 04/2007

SAMS CLUB WAREHOUSE 36+ Hours per Week

2365 CRAIN HIGHWAY

WALDORF, MD 20601

. Provide assistance to the merchandising group and other internal

departments to offer solutions.

. Assist with loading and unloading trucks, receiving supplies,

(checking for quality), stocking products, pulling merchandise for

mail and on-line order fulfillment and transferring merchandise to

different departments of the warehouse.

. Record inventory information on inventory form, attaching the form to

the package and/or box; re-packing and/or re-boxing goods; shelving

packages and/or boxes for storage.

. Inspect incoming shipment for freight damage, submit and input data

via keyboard, barcode scanner or written sheets to control inventory

and inventory movement.

. Collect client orders and input into Sams Club database while setting

up new accounts.

. Respond to client inquiries over the phone, fax, or via email

accurately and in a timely manner. Resolve client issues regarding

orders or services.

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge

and all other aspects of customer service.

. Accurately and efficiently ring on registers and accurately maintain

all cash and media at the registers. Maintain orderly appearance of

register area and supplies stocked.

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Stock Clerk 01/2002 -

03/2005

TARGET 24+ Hours per

Week

3300 Western Pkwy

Waldorf, MD 20603

. Overseer of stock merchandise onto store shelves, organizing the sales

floor to create a pleasant and safe shopping environment.

. Design and set up advertising signs and displays of merchandise on

shelves, counters, or tables to attract customers and promote sales.

. Receive, open, unpack and issue sales floor merchandise.

. Stock shelves, racks, cases, bins, and tables with new or transferred

merchandise.

. Take inventory or examine merchandise to identify items to be

reordered or replenished.

. Answer customers' questions about merchandise and advice customers on

merchandise selection.

. Clean display cases, shelves, and aisles.

. Itemize and total customer merchandise selection at checkout counter,

using cash register, and accept cash or charge card for purchases.

. Pack customer purchases in bags or cartons.

. Requisition merchandise from supplier based on available space,

merchandise on hand, customer demand, or advertised specials.

. Stamp, attach, or change price tags on merchandise, referring to price

list.

. Transport packages to customers' vehicles.

. Cut lumber, screening, glass, and related materials to size requested

by customer

EDUCATION

Gwynn Park High School (08/1996 to 06/2000)

13000 Brandywine Rd; Brandywine, MD 20613

Graduated /H.S Diploma

JOB RELATED SKILLS

Job-related skills (e.g., other languages, computer software/hardware,

tools, machinery, typing speed, etc.):

. CERTIFICATION: Forklift Operations: 4/2008

. Software: Microsoft Word, Excel, Power Point, Access, Outlook

. Operating Systems: Microsoft Windows 95, 98, 2000, XP

. Typing Speed: 35 WPM

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REFERENCES UPON REQUEST

Contact this candidate