Shana Crouse

abh5aj@r.postjobfree.com

** ******* ***** ****: 919-***-****

Charleston, SC 29407

Dedicated customer service and sales manager with 13+ years of experience in various

health, fitness and customer service departments. Consistently achieved record high

customer satisfaction rankings, improvements to all bottom line production and turnaround

of underperforming operations.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Effectively

hired, trained, developed and educated a staff of 15 employees.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Budget Guidelines and

Resolution Sales & Margin Improvement Adherence

Sales Management and

Retention

Professional Experience

Lifestyle Family Fitness Apex and Raleigh, NC 02/07 to Present

Personal Training Sales Manager, 7/08 to present

Certified Personal Trainer and Assistant Manager, 02/07 to 07/08

Promoted to manager position to recruit, train and supervise 15+ personal trainers after only 13 months with the company. Fostered

an environment in which guests enjoyed high levels of service and employees are motivated to deliver top performance. Manage

front end operations to ensure friendly and efficient transactions at point of sale. During this time I was also responsible for 61

clients who I trained on average of 4 5 days a week. Selected Contributions:

Responsible for restructuring lowest producing club in North Carolina District from 68% of

board plan to current production level at 140% of board plan.

Created and implemented an educational development system which increased employee

conversion and retention by 42%.

Increase client retention from 60% to 90% in 18 months.

In charge of developing and presenting health screenings, health fairs, outreach projects

and corporate wellness presentations.

Solely responsible for coaching any underperforming trainers to increase client retention

through an improvement in quality of service delivered.

Exemplified the second to none customer service delivery for which Lifestyle Family Fitness

is nationally renowned in all interactions with customers.

Fast Track Fitness Gibsonville, NC 03/02 02/07

Owner, 03/02 to 02/07

Additional Positions: Certified Personal Trainer, 03/02 to 02/07

Owner and Operator of Fast Track Fitness Training Solutions. Selected Contributions:

Contracted services to numerous fitness facilities to provide onsite fitness services for their

new and current membership base.

In charge of all marketing, development of corporate leads and corporate presentations.

Certified Personal Trainer responsible for customized nutrition, resistance, flexibility and

cardiovascular training for all new members.

Provided on site health and fitness services to individuals and corporations.

Education and Training

National Academy of Sports Medicine Certified Personal Trainer 6/10 current

International Fitness Professionals Association Certified Personal Trainer 06/05

current

Body Bugg Certified Nutrition Coach

02/07 current

Apex Certified Fit Pro and Supplement Coach

02/07 current

Certified Boot Camp Instructor 07/08

current

MaxStretch Instructor 09/09

current

Start Fit Stay Fit Children’s Fitness Instructor 07/08

current

Scirion Institute Certified Personal Trainer and Proctor 07/06

07/08

CPR/AED/First Aid Certified

06/05 current

Currently Pursuing Doctorate in Physical Therapy

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