Manager Customer Service
Resume:
TOMEKIA TERRELL
Page of *
Professional Experience Continued
*** ******* ***** • • **************@*****.*** •
Leesburg, GA 229-***-****
QUALIFICATIONS SUMMARY
Administrative support professional experienced working in fast paced environments
demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical
and discreet, commit ted to superior customer service. Confident and poised in interaction
w ith individuals of all levels. Detail-oriented and resourceful in completing all job duties;
able to multi-task effectively. Capabilities included:
Appointment scheduling.
Answer multi-line telephone to screen, forward and take messages.
Assemble charts for new patients, including obtaining all previous records and test.
Hear and resolve complaints from customers, patients, and public.
PROFESSIONAL EXPERIENCE
Phoebe Northwest Convenient Care Centers- Albany, Georgia 31707
2005 to 2009
Medical Center Representative III
Interviewed patients to obtain medical information and measured their vital sign, weight,
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and height.
Set up testing for patients.
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Filing and data entry.
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Assisted with billing and pre-certs
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Coordinate all front office duties.
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Maintained all medical records.
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Assisted with preparing patients for the physician.
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ICD-9 Medical Billing Insurance Coding
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Assisted Patients with billing questions
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Knowledge of Medicare rules and reimbursement rules and regulations
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Experience with commercial insurance carriers rules and regulations
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Experience in corresponding with medical insurance carriers, including government and
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commercial carriers
Ability to focus on details to ensure accuracy of claim processing
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Possess ability to work with all levels of collection staff, with a variety of backgrounds and
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experiences in a professional manner
Experience in Chartmaxx data entry
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Woodall’s Convenient Store- Albany, Georgia 31707
2004 to 2005
Cashier, Assistant Manager
Assist the manager in assuring that safety procedures and accident handling procedures
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are followed; and in conducting safety meetings and training.
Help assure all customers receive excellent customer service including quick, tactful
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handling of complaints.
Assists the manager in assuring buildings, equipment and grounds are clean and inviting;
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that merchandise is properly stocked, rotated and clean.
Complete and balance daily paperwork and deposits, neatly and accurately according to
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company guidelines.
Assists the manager in assuring all employees comply with company cleanliness,
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grooming and uniform policies.
Assists the manager in generating sales at the highest practical level.
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Assists the manager in hiring, training and developing employees to perform their duties
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competently and safely; coaches and counsels employees at appropriate times; helps
assure all EEOC and company policies concerning employees are followed.
Assists in enforcing all company standards, policies and guidelines, in addition to all state
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and local laws concerning the sale of tobacco, tobacco products, alcohol, pickle cards,
instant lottery tickets and power ball tickets.
Assists the manager in monitoring cashier, vendor and customer activity to discover theft
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or dishonesty.
Assists in maintaining and reviewing store security tapes.
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Meets personal objectives as set by the store manager.
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Education
Lee County High School-Diploma- Leesburg, Georgia 31763
Albany Technical College-Accounting Diploma-Albany, Georgia 31701
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