Customer Service Years Experience

Casey Pippin

objective

Seeking a career in the administrative or logistical field to

exercise my skills and abilities to become a valuable asset to

my employer.

OCTOBER 2008 - DECEMBER 2009 MACON, GA

Licensing Analyst for the GA State Boards of RN, LPN and

Dietician

Considered subject matter expert regarding the licensure laws

and application process.

Provides technical assistance to customers and staff.

Advises licensees and other individuals or groups concerning

licensing, laws, rules, regulations and policies.

Evaluates applications, records, and documents in order to

determine license or examination eligibility.

Prepares correspondence informing applicants of deficiencies,

examination eligibility, licensing decisions, and appeals

processes.

Conducts research to compile information needed to generate

reports, complete projects and accurately respond to questions

and concerns.

Analyzes problems, questions, issues, etc. and develops and

reports recommendations for resolving them.

Uses independent judgment and knowledge of the law as it

pertains to processing license requests.

Processes name, address changes within 5 working days of

receipt.

August 2008 - October 2008 Macon, GA

Board Secretary for Dentistry & Veterinary Medicine

Process and disperse all incoming mail for the section

Open and process all Veterinary Complaints

Refer complaints to AG & Enforcement

Handle duplicates license requests, name changes and address

changes

Record minutes for the Dental and Veterinary Board Meetings

Provide Clerical Support to the Executive Director and Board

Members

Assist other employees in learning the scanning procedures,

while working with the Scanning Committee

Automated Logistics Specialist- US Army Reserve- Present

FEBRUARY 2007 - AUGUST 2008 MACON, GA

Administrative Clerk

Learned to use License 2000 proficiently.

Received and posted application payments.

Processed approximately $10000 in payments daily.

Kept files of any letters or returned checks that came to my

attention.

Assisted applicants with questions regarding licenses.

Correctly input data from applications for 32 State Boards that

each consist of at least 10 State license types.

Assisted the Residential and General Contractor Board in

correcting deficiencies in system inquiries.

SEPTEMBER 2002- MARCH 2006 HANAU, DE

Automated Logistics Specialist

Four years administrative and customer service experience in a

high stress level work environment. Able to handle difficult

customers professionally.

Utilized automated computer systems to maintain the regional

supply chain. Accountable for over 15000 weapons and vehicle

parts.

Supervised and performed management or stock record/warehouse

functions pertaining to receipt, storage, distribution, and

issue of supplies and equipment.

Four years experience in the warehouse using logistics programs

such as SARSS and SAMMS.

Worked with weapons and missile parts needing confidentiality

and security.

Managed lower ranking soldiers in a warehouse/office and field

environment.

AUGUST 2001- JUNE 2003 LAWRENCE, MI

Graphic and Commercial Artist

Over two years experience in dark room and photography

procedures.

Proficient in the use of multiple printing presses.

Over six years experience with Microsoft Word and Excel, Adobe

Photoshop and PageMaker.

November 1999 - March 2004

Jones, MI

Ski & Snowboard Instructor / Trainer

Four years experience instructing children and adults, also

provided excellent customer service during time of employment.

Education

September 2002- March 2006

Hanau, DE

United States Army Active Duty

Warrior Leaders Course

Automated Logistics Training

Combat Life Saver Training

August 2001- June 2003

Lawrence, MI

Van Burean Vocational Technology

Graphic and Commercial Arts

August 1999- June 2003

Marcellus, MI

Marcellus High School

Qualifications

Over six years administrative and customer service experience.

Two years management experience.

Four years security and defense experience.

Four years logistics and warehouse experience.

Two years forklift operation.

Work well under pressure.

References provided upon request

e-mail *****.******@*****.***

2308 Cedarside Dr . Phenix City, AL 36869 . Phone 478-***-****

Contact this candidate