Customer Service Sales

Lowell I. Hill **** Old Mission Road ( Chattanooga, TN 37411

985-***-**** ( abh58q@r.postjobfree.com

Summary ____________________________________________________________

Experienced business professional with background in account management,

inside sales, customer service logistics, and hospitality. Known for

ability to earn client trust and confidence; highly effective at building

solid relationships that are instrumental to increasing sales and

strengthening company brand. Reputation for using insight and common sense

to find practical solutions to daily operating issues. Proficient in

Microsoft Office (Word, Excel, Power Point)

Experience ___________________________________________________________

CHRobinson Worldwide, Charleston, SC 2007-2009 & 2009-2010

Account Manager, Domestic and International Operations

Initially hired to work with client businesses and trucking firms to

arrange domestic third party transportation services. Recruited back to

company with expanded focus on international clients and shipping.

Cultivated client relationships; offered creative logistics solutions to

sustain accounts.

Managed logistics for key accounts including Volvo/Mack Trucks (Columbia

office's largest customer). Consulted with clients to resolve more

difficult shipping needs.

< Monitored booking requests, sailings and import of international

shipments and materials.

< Analyzed account activity, forecasted shipping needs and tracked

operations to ensure superb service.

. Managed $3 million book of business; instrumental to growing annual

branch revenues and profits 20% through new business development and

expansion of accounts.

. Directed over eighty carriers and independent contractors to develop the

most efficient routing system for a Fortune 500 third party logistics

company.

Utilized strong communication skills in daily interaction with customers

and carriers to strengthen account relationships and promote company brand.

Excelled at coordinating numerous internal divisions and external agencies

to ensure rapid, accurate delivery of client equipment, products and

materials.

Analyzed market conditions to develop freight rates for customers and

carriers. Responded to Request for Proposals. Served as internal expert

and trainer on software tools used to prepare complex bid packages.

Capitalized on opportunities to generate branch revenue by fulfilling open

load bookings and expediting movement of client freight.

Visited with carriers to sell the advantages of aligning with CHRW ensuring

available equipment to meet client demand.

Built and utilized expertise in trucking, rail and air freight to advise

and up-sell customers on expeditious and cost effective load management

brokering and transportation solutions.

0. Prepared PowerPoint presentations and visited clients to highlight

business transactions and summarize work performed, promoting value of

CHRW. Reviewed and renegotiated contracts ensuring profitable rates and

terms while also asking for additional business.

Monitored all transportation operations to ensure transportation services

met contract obligations as well as local, national and international

regulatory requirements.

Served as transportation liaison between various brokerage firms and

transportation companies. Oversaw dispatching, routing, tracking and

shipping activities to ensure safe prompt and accurate delivery of

transported materials.

Budget Truck Rentals, Columbia, SC 01/2009 - 10/2009

Branch Manager

Supervised four employees performing daily operations of this company store

providing rental trucking to individuals and businesses. Opened and closed

store, managed cash, maintained truck inventory, led sales and customer

service.

. Hired, trained and coached reservations agents. Monitored quote

management; followed-up on quotes issued.

. Managed sales and constructed new opportunities to boost sales and store

revenue.

. Developed internal marketing plan creating understanding of who customers

were, conducting competitive analyses and targeting prospects. Commended

for sales and marketing strategies that led to significant positive

turnaround in rental revenues.

. Cultivated relationship with DHL account leading to 40% revenue and

profit growth by researching and responding to transportation needs with

creative service solutions.

. Managed per unit revenue; carefully monitored inventory for optimum

inventory levels to ensure availability while minimizing idle non-revenue

generating equipment.

. Led equipment maintenance management scheduling ensuring clean, safe and

cost effective service of vehicles available for rental on demand.

. Developed successful manual for business office procedures resulting in

standardized operations with a strong emphasis on customer service. This

business structure led to significant growth increases of 20 percent per

month and the highest percentage gross in over seven years.

Education ___________________________________________________________

B.S. Political Science & B.S. Russian Studies, College of Charleston, SC,

2006

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