Customer Service Project

Brenda Morgan

**** ****** ****** *****: 409-***-**** or 409-***-****

Groves, TX 77619 Email:****@*****.***

_______________________________________________________________________

Information Technology Professional with extensive experience in

application support/analysis/upgrades. Proven ability to identify problems,

analyze possible solutions, and determine best course of action to meet

objectives. Effective trainer and communicator. Adept at learning and

applying new skills and technologies. Excellent customer service skills.

Easily interface between the technical and non-technical.

PROFESSIONAL EXPERIENCE

CDI Engineering/Huntsman, Port Neches, TX 11/04-

present

Programmer/Analyst/SOX Auditor

Support and Administer Passport application (CMMS System) version 9.1.0 and

Maximo version 4.0.6 and 4i. SQL/Plus, PL/SQL, Business Analyst - Passport

Work Management, Labor Entry, Purchasing/Inventory, and Passport Contract

Administration. IKC Business Objects Reporting System Administrator,

Business Objects Report Development

. Modify/develop code when deemed necessary for Passport

application.

. Responsible for IT Business Systems and Infrastructure

SOX compliance

. SOX Business Systems and Infrastructure auditor

. SOX responsibilities-Tested effectiveness of design and

measured effectiveness of controls using RCTS system

. Project: Developed/Installed programs and scripts for

Passport password monitoring system.

. Support/Business Analyst for Maximo application.

. Maximo conversion team (Data extraction).

. Use SQLPLUS to analyze problems

. Develop PL/SQL Code

. Support Access Databases

. Create, update, and analyze Oracle tables and indexes.

. Support/analyze/update code related to SAP/Passport

financial interface programs.

. Create reports in Business Objects (IKW/IKC) for various

departments (engineering, maintenance, accounts payable,

etc)

. Technical Support for Business Objects application

. Develop and maintain shell scripts

. Support Indus (Passport) batch processes and SAP

financial interface batch processes using UNIX cron.

. Provide Administration for Indus' Passport software with

the following modules: Work Management, Inventory

Management, Purchasing, Labor Entry, Contracts

Management

Accounts Payable, & Project Management

CHEVRONTEXACO, San Ramon, CA 08/01-10/03

Application Analyst

Support and administer Passport application (CMMS system), Connect:Direct

software (ftp type software), Mercator mapping software, and Passport to

SAP interface programs. Junior System Administration for HP/Unix L class

servers. Developed and maintained shell scripts. Resolve security issues

and setup security for Passport. Maintained stored procedures and performed

changes to the Oracle database.

* Support Passport to SAP interface programs.

* Project: Performed upgrade and configuration of

Connect:Direct software for migration from version 3.1.0

to 3.5.0.

* Mercator software configuration.

* Vendor catalog load for Passport eProcurement project

using Access Database.

* Perform Passport code migrations.

* Create, maintain, and support Access Databases.

* Set up and monitor Indus (Passport) batch jobs and SAP

inbound/outbound interface batch jobs using UNIX cron.

* Provide Administration for Indus' Passport software.

* Set up and monitor new UNIX accounts and printers using

SAM.

* Resolved issues around the Passport fax system.

* Develop and support UNIX shell scripts.

Huntsman, Port Neches, TX 04/98-08/01

Position: Senior Information Systems Programmer

Provided support and administration of Passport application.

Performed support, upgrades, administration, and troubleshooting for

MAXIMO.

* Maintained code written in Microfocus COBOL.

* Reconfigured and supported EDI (electronic transfer of

purchase orders from Passport).

* Monitored, supported, and set up the Passport Batch jobs

in the UNIX cron.

* Project Lead for Passport architecture upgrade from

8.0.4 to 8.0.6 to comply with UNIX 11 upgrade.

* Performed support and upgrades for the MAXIMO

application.

* Supported 6.1.1 to 8.0.4 Passport upgrade project.

Lockheed Martin, Houston, TX 11/96-04/98

Position: Programmer

Created an application for NASA using C, C++, HP/UX, X-windows system, and

an Oracle database.

* Created a GUI interface using X-Windows system and C++.

* Performed Code reviews for code development groups.

* College Recruiting

EDUCATION

Lamar University, Beaumont, TX

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

PROFESSIONAL/COMPUTER SKILLS

Certifications: 2003 MCP/MCSA/MCSE certification

Operating Systems: HP/UNIX, VAX/VMS, Windows Server 2003, Windows XP,

Windows NT, Windows 98, Windows 95, DOS

Applications: Passport (CMMS-Computerized Maintenance Management System)

MAXIMO (CMMS), Business Objects Application

Software: MS Word, Access, Excel, Prism, Crystal Report Writer,

Connect: Direct (FTP type software), Mercator (SAP mapping software)

Programming Languages: C, C++, COBOL, BASIC, Assembly, X Windows System,

Visual Basic

RELEVANT COURSEWORK

Passport Security SAP/Passport Interfaces

Passport architecture HP/UNIX System/Network

Admin

Oracle PL/SQL Script writing (Korn Shell)

MAXIMO Administration 4.0 Database

design with C++/SQL Prism Document Management

Crystal Report Writer

HTML

Java Programming

.net class

MAXIMO 7.X Basics training

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