Customer Service Sales

Dawn Wiley

**** ********* *** ( LOS ANGELES, CA *0037 310-***-****

EMAIL: abh56w@r.postjobfree.com

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EDUCATION AND TRAINING

> University of Phoenix, Masters of Business Administration, Gardena,

CA, Completion in 2011

> Antioch University, Bachelors of Arts, Marina Del Rey, CA

> Department of Dispute Resolutions Services, Certified Mediator

> State Of California, Department of Real Estate, Real Estate

Salesperson License

> NeighborWorks Center for Homeownership Education and Counseling,

Foreclosure Intervention and Default Counseling Certification

> NeighborWorks Center for Homeownership Education and Counseling,

Dynamic Sales and Marketing and Retain Customers and partners

> West Angeles Community Development Center, Entrepreneurial Training

Program

> Achieved and maintained reverse mortgage certification through ongoing

study and performance on exams

> HALO- Helping Angelinos Live Optimistically, Certified Relationship

Skills facilitator and board member

> PROFESSONAL EXPERIENCE

> Ten years of Strong outside/ inside sales experience.

> Professional appearance and master at presentations.

> Powerful but gentle closing abilities.

> Motivated and enthusiastic; proven ability to develop excellent client

relationship.

> Effective working individually and as part of a team.

EMPLOYMENT HISTORY

2007- 2010 Reverse Mortgage Advisor Bank of America

Mortgage Division, Los Angeles CA

> Originate mortgages for home purchases, and refinance.

> Generate referrals through cold calling, mailers and group seminars.

> Solidify contacts with local realtors, contractors, financial

advisors, and other referral sources and meet all potential borrowers,

and inspect all properties for FHA standards.

> Review and analyze loan transaction packages for preliminary approval

or denial in accordance with bank guidelines.

> Assemble all required documentation for processing and underwriting on

each transaction, and prepare and present all related deal points to

Loan Team.

> Organize meetings with new established referral partners.

> Perform sales presentations that provide clients and partners with

information about Bank of America Loan Products.

> Managed, recruited and supported sales team.

2004- 2007 Reverse Mortgage Specialist Wells Fargo

Bank, Culver City CA

> Responded to customer inquiries and referrals generated through self-

sourcing, other Wells Fargo business channels and bank-sponsored

marketing regarding the Wells Fargo Bank mortgage products.

> Continuously identifies, develops and maintains a network of business

relationships that serve as a recurring source of referrals for

reverse mortgage lending opportunities.

> Conducted interviews with prospective borrowers in order to determine

customer objectives, serves as a trusted advisor for all potential and

existing customers and is always cognizant of senior concerns.

> Ensured overall exceptional customer service by maintaining thorough

knowledge of lending programs, policies, procedures and regulatory

requirements, demonstrating a commitment to professional ethics, and

complying with all Federal and State compliance policies

2001-2003 Senior Employment Specialist Los

Angeles Urban League, Los Angeles CA

> Conducted intake, interviewing, eligibility verification.

> Developed an Individual Employment Plan with the customer.

> Provided case management with a focus on helping customers obtain and

retain employment.

> Case documentation to meet regulatory guidelines.

> Trainer for the daily job readiness classes (dress for success,

interviewing skills, resumes, etc).

2000-2001 Senior Technical Recruiter

Digital Staffing, Glendale CA

> Coordinated interviews, scheduled drug screens, and background checks.

> Extended job offers, presented company overviews and benefit.

> Developed requirements and job descriptions.

> Represented companies at job fairs, college placement offices.

> Facilitated strong, long-term company and candidate relationships.

AWARDS

> Awarded top reverse mortgage manager in funded loans for 2008.

> Awarded top ten Reverse Mortgage originators four months consecutively

2007.

> Awarded top reverse mortgage consultant in sales 2005 and 2006.

> Awarded top reverse mortgage consultant in great customer service 2005

and 2006.

> Achieved and exceeded monthly goal of three placements per month for

five years in a row.

> Achieved top sales Bonus for three consecutive months.

> Recognized as top sales of the quarter and received bonus.

REFERENCES

Excellent references available upon request

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