Customer Service Project
Resume:
MAry Kate Rosfelder
Rocky River, Ohio 44116
abh54s@r.postjobfree.com
Objective: To positively impact an employer's bottom line by contributing
superior communication abilities, business acumen and proven
project management skills.
Work Brandimage - Desgrippes & Laga, Cincinnati, Ohio
EXPERIENCE: International brand strategy and packaging design firm
Manager, Client Services April
2009 - April 2010
Account Coordinator June
2008 - April 2009
. Primary day-to-day contact for clients including Walmart,
Kroger, Tyson Foods (Pet division) and Mission Foods
. Participate on project teams for clients including
WhiteWave Foods, SC Johnson (Glade) and Boston Market
(grocery)
. Adeptly manage and develop branding, packaging, naming, in-
store merchandising and promotional projects with budgets
ranging from $10,000 to over $1 million
- Set project objectives through competitive audits and
discussions with clients
- Establish and monitor budgets and timelines
- Develop project briefs directing workflow and strategy
- Lead creative and design reviews offering feedback where
appropriate
- Facilitate monthly invoicing process for clients
- Complete profitability and utilization analysis reports
to encourage continued team improvement
. Communicate effectively with clients, manufacturers,
contractors and staff
. Utilize web tools including Iconoculture, Mintel and
SalesForce
Marsh Inc., Cincinnati, Ohio
March 2007 - June 2008
Graphic design and photography firm
Jr. Account Executive
. Participate on project teams for clients including CKE
Restaurants (Carl's Jr.,Hardee's), HeaterMeals and Kroger
. Manage and develop promotional, in-store merchandising and
packaging projects
. Participate in new business development ventures
. Responsible for all new research initiatives and training
coworkers on Iconoculture
. Assist in the development of efficient internal project
management processes
International Research Group, Cleveland, Ohio Dec.
2006 - March 2007
Investigative and forensic accounting firm
Marketing Coordinator
. Research designers and vendors
. Develop promotional materials
. Communicate with designers and vendors
School Outfitters, Cincinnati, Ohio
March - August 2006
School furniture and equipment e-commerce company
Marketing Research Intern
. Create spreadsheets for data organization and analysis
. Give feedback to marketing, customer service, and sales
departments
. Use specialized databases for data collection
Idealine, Cincinnati, Ohio May - August 2005
Product development firm
Marketing Intern
. Complete market research reports
. Create presentations for senior level clients
. Day-to-day interaction with clients and suppliers
Volunteer Kelvin Smith Library - Case Western Reserve University,
Cleveland, Ohio
EXPERIENCE: Volunteer June
2010 - Present
. Mentor to high school students through the Future
Connections summer program
. Complete project with Special Collections department
organizing, scanning and creating metadata records for the
University Manuscripts Collection
. Provide reference assistance to library patrons
Education: Kent State University August 2010
. Masters of Library and Information Science
Xavier University, Williams College of Business May
2006
. BSBA in Management and Entrepreneurial Studies
. Minor in English
Trinity College Dublin, Dublin, Ireland Summer 2004
Studied Irish literature and film through Loyola University,
New Orleans.
Computer Mac and PC platforms, Microsoft Word, Excel, PowerPoint,
Access, Outlook,
SKILLS: Entourage, Front Page and Adobe Photoshop
Contact this candidate