Project Manager Management

MICHAEL D. KELLY

***** ********** ******* . ***** ********, OH 44133

Home 440-***-**** . Cell 440-***-**** . abh53k@r.postjobfree.com

INFORMATION TECHNOLOGY PROJECT MANAGER

Accomplished Information Technology Project Manager with over ten years

proven expertise designing, managing and implementing business processes /

applications within telecommunications IT billing systems. Adept at large

implementations of major accounts and systems. Proven track record of

streamlining processes with a strong ability to solve complex business

problems. High technical aptitude with strengths translating complex

issues into easily understood terms. Skills:

GSA Contracts / RFP's Project Management

Government Contracts Six Sigma Brown Belt

Coach / Mentor Process Improvement

Client / Customer Service Problem Resolution / Troubleshooting

PROFESSIONAL EXPERIENCE

AT&T- AMDOCS, Cleveland, OH 2001 to 2010

Provider of software and services for billing, customer relationship

management (CRM), operations support systems (OSS).

Senior Analyst, SME (2003-2010)

. Headed project managing reference table changes into billing, HR,

executive, marketing, U-verse, mobility (and all other AT&T units) into

Rapid Deployment environment.

. Managed individual contracts and built new contracts utilizing skills

based in an AT&T project management model /certification.

. Handled project management, change management issues / defect management.

. Managed large scale release management. Oversaw audits and other

technical applications / issues.

. Initiated and managed to completion a 6,800 worker-hour savings project,

eliminating rework and unneeded work.

. Composed, owned and trained over 100 Methods and Procedures manuals.

. Deployed all client requests with 99.999% accuracy.

. Negotiated with clients to resolve issues and ensure all work completed

within quality and Service Level Agreements (SLA's).

. Input /adjusted all corporate contracts and government GSA contracts for

AT&T nationwide.

. Added to multiple systems for correct billing for existing and new

contracts.

Switch Equipment Engineer (2001 to 2003)

. Managed all of the provisioning, growth and implantation of new services

on NORTEL switches for a large ILEC for all of Northeastern Ohio.

. Oversaw all aspects of switch operation including the switch footprint,

power, fire suppression, safety, union issues and build-out planning.

. Managed all contractor contacts, RFP, contract implementations and build

outs to completion.

. Accountable for project management of law enforcement (FBI) and civil

projects mandated to the Central Office Switches.

. Initiated and audited switches saving the company $250K over a two year

period.

2nd Century Communications, Independence, OH 2000

Services company providing Competitive Local Exchange Company (CLEC)

products over ATM (Asynchronous Transfer Mode).

Sales Engineer/Operations Manager

. Managed all day-to-day operations including ATM equipment installs and

configurations, ATM switch testing and maintenance

. Provided all technical assistance needed for customer appointments

AT&T, North Olmsted, OH 1998 to 2000

Largest provider of telephone, broadband and subscription television

services.

Wireless Program Executive (1999 to 2000)

. Implemented and headed project management activities of over $ 1 million

wireless accounts.

. Lead pre and post contract implementation.

. Managed all training for Eastern U.S.

Large Account Manager (1998 to 1999)

. Sold voice products in growth markets.

. Managed a module of up to $3 million in monthly billings.

. Cross-sold data, including wireless, local and IP (internet protocol)

applications and products.

. Specialized in computer and telephony fraud prevention.

Sprint Telecommunications, Cleveland, OH 1996 to 1997

Owns and operates the third largest wireless telecommunications network in

United States.

Outside Field Sales Representative

. Managed business-to-business sales of long distance and data products.

. Averaged 110% of quota

. Appointed team trainer and mentoring teams.

Owner/President Alpha SCUBA Academy <1996

Built business from $60K to over $500K in sales.

EDUCATION & TRAINING

Coursework, Computer Programming, Cuyahoga Community College, Parma, OH

Stanford University School of Advanced Project Management

CERTIFICATIONS

AT&T College of Excellence, Data, Transmission, and Project Implementation

training, AT&T-Voice Technologies Certification, Data

Tech.

All MS Office Products, VISIO, MS Project, Visual Studio 8 and ACT

Alcatel (New Bridge), ATM Mainstreet Express ATM Switching - Installation

and Configuration

Telecordia - NORTEL Switching, Network Traffic Trunking/Concepts,

Installation Quality certified.

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