Customer Service Executive

PAMELA HASSELBRING

* ***** **** ***** ****, Scottsboro, Alabama 35769

Phone: 256-***-****

E-mail: **************@*******.***

Qualifications Summary

Skilled and dedicated Administrative Specialist with more than 18 years experience performing

executive level administrative operations.

Demonstrated capacity to provide comprehensive support for executive-level staff; excel at

scheduling, coordinating and managing all essential tasks.

Proven track record of accurately completing research, reporting, information management,

and support activities within demanding time frames.

Adept at developing and maintaining administrative processes that reduce redundancy,

improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able

to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Quicken, Adobe InDesign;

Windows and Mac OS; type 80 wpm with complete accuracy. Desktop Publishing training in

InterLeaf during tenure in proposal department of Johnson Controls, Inc. and later as

Executive Secretary to Executive Vice Presidents of Marketing and Technology.

Professional Experience

Personable Advertising and Marketing, Scottsboro, Alabama March 2006 to Present

Sole Proprietor

Graphic design for printed materials and screen print products. Producer of real estate showcase for

clients in Jackson and DeKalb Counties.

Perform key client-relations functions, communicating with production support regarding client

initiatives, authoring audio scripts and maintaining production matrix.

Brevard County Housing and Human Services, Viera, Florida July 2001 to September 2003

Operations Specialist I / Special Projects Coordinator I

Special project coordinator for the Commission on Mental Health and Community Solutions established

by the Brevard County Board of County Commissioners.

Coordinated special projects requiring analysis, research, and data collection. Independent professional

tasks ranging from input on strategy to drafting reports for the County Commissioners and citizen

advisory boards. Presented findings, orally and in writing, during workshops for County Commission at

their request. Utilized fact finding techniques and outside contractors to determine compliance of county

mental health and retention facilities. Supervised one part time/temporary clerical worker.

Conducted research and provided statistics and funding estimates for a Mental Health Court in Brevard

County designed to divert mentally ill or mentally retarded persons from jail to appropriate treatment

programs. Implemented the solution with inaugural court held June of 2003.

Johnson Controls World Services, Inc., Cape Canaveral, Florida October 1993 to December 1994

Executive Secretary

Performed administrative and secretarial support functions for the Executive Vice President of Marketing

and the Executive Vice President of Technology Services of a Fortune 500 company.

Reviewed incoming correspondence before dissemination. Prepared interoffice communications,

memoranda, and confidential reports as directed. Maintained files and confidential data for follow-up.

Coordinated and scheduled meetings. Worked with senior management to develop meeting agendas.

Designed PowerPoint presentations.

Arranged travel, both domestic and international and provided itineraries to fellow executive level staff.

Completed expense reports following travel dates.

Prepared and submitted various reports to management and contract sites. Sought to improve the quality

and consistency of correspondence and workflow throughout the executive level staff. Demonstrated

ability to work independently, as well as collectively, to complete projects in a timely and efficient

manner.

Temporary assignments in desktop publishing and human resources departments preempted my full-time

employment with Johnson Controls World Services, Inc.

Lockheed Space Operations Company, Kennedy Space Center, Florida July 1992 to October 1993

Temporary Assignment

Contributed to the development of an Operations Business Plan for Lockheed Space Operations and

subsequently assisted in the evolution of the development of the Logistic Directorate’s Optical Disk

Imaging system.

Developed and authored three different internal user manuals for existing databases integral to the

logistics automation program. Wrote and maintained the software technical documentation for the

logistics’ local area network. Assisted in daily operation requirements including word processing,

databases, spreadsheets and graphics for executive management presentation.

Federal Bureau of Investigation, Springfield, Missouri RA April 1990 to July 1992

Clerk-Typist

Produced computer generated documents and reports from audio recordings.

Compiled prosecutive reports for U.S. Attorney and Grand Jury. Responded to complicated inquiries

regarding administrative and technical operations as well as routine and recurring matters. Significantly

reduced number of calls referred, resulting in release of supervisor's time for more complex matters. Top

Secret Security Clearance maintained during tenure.

Empire Bank, Springfield, Missouri January 1990 to April 1990

Secretary

Commercial lending department secretary while awaiting FBI security clearance.

Responsible for collecting and compiling information for monthly Board of Directors meeting. Typed

loan documentation for commercial lending department of bank. Maintained loan extension data and

completed requests for loan extensions by bank customers. Authorized signer for bank accounts

belonging to two different building contractors, as well as maintaining lien releases for building projects

financed by the bank for these customers. Answered incoming telephone calls for the five officers in the

department.

Olathe Unified School District, Olathe, Kansas May 1988 to December 1989

Secretary

School secretary for Development Learning Center, a center for Educable, Trainable, and Severely

Mentally Handicapped children ages 3-21.

Assisted director of school in overall administration of school. Scheduled student evaluations and

meetings which were often complicated by the necessity to meet several different individual work

schedules.

Implemented and revised a computerized lunch program to meet the specific needs of the Developmental

Learning Center where lunch fees varied by the age of the child.

Responsible for maintaining and balancing the bookkeeping activities of the school.

Brady Stevens Company, Joplin, Missouri January 1982 to February 1985

Commercial Lines Customer Representative

Commercial lines insurance rater and licensed insurance agent.

Processed and maintained commercial insurance accounts. Responded to queries by customers. Held

Power of Attorney for four major insurance companies and conducted small claim transactions for these

companies.

Received training in policy rating which enabled me to process premium quotes in house.

Assisted owner/broker in office management and personal correspondence.

Community National Bank, Joplin, Missouri May 1978 to January 1982

New Accounts, Loan Secretary, Customer Service

Opened new accounts and served as secretary to Vice President and lending departments.

Excelled at various responsibilities during initial tenure at First National Bank and subsequent tenure at

sister bank, Community National. Served as check filer, customer service representative, and clearing

house for overdraft checks. Promoted to personal loan secretary and floorplan account manager.

Transferred to sister bank to a new account officer position and secretary to bank’s vice president.

AWARDS AND COMMENDATIONS

Excellence in Action Award received from Brevard County, December 20, 2002.

Letter of Commendation, Lockheed Space Operations Company, March 5, 1993, for support during the

development of the SPC Operations Business Plan during temporary work assignment.

Letter of Commendation, Lockheed Space Operations Company, September 16, 1993, during temporary work

assignment for the Director of Center Support Operations, NASA.

Commendation, Lockheed Space Operations Company, October 11, 1993, for evolution of the Logistics

Directorate's Optical Disk Imaging System during temporary work assignment.

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