Customer Service Manager

Location:

Posted:

November 11, 2010

Bernadette Edmond Robinson

OBJECTIVE

To obtain a position within a company that will further develop my strong

communication, customer service, and computer skills.

QUALIFICATIONS

. Superior interpersonal skills with the ability to work with all levels

of personnel.

. Excellent computer skills consisting of Microsoft Word, Excel, Access,

and PowerPoint.

. Interact with customers on a personal level providing exemplary

customer service.

WORK EXPERIENCE

2005. General Manager/Guest Service Associate, Best Western Rayne Inn

. Held the responsibility of the day-to-day management of all aspects of

the hotel including front desk, guest services, housekeeping,

staffing, payroll, and receivables.

. Monitored employees to ensure that all company standards, policies,

and procedures were met.

. Greeted, registered, and assigned rooms to guests.

2002. Personal Care Attendant, Leading Health Care, Lafayette, LA

. Effectively interacted with mentally handicap client.

. Educated and assisted client with daily activities.

2000. Guest Service Associate/Night Auditor, Plantation Motor Inn,

Lafayette, LA

. Performed all guest accounting functions according to established

hotel procedure to ensure all guest and house accounts were complete

and accurate.

. Received and processed telephone reservations accurately using

switchboard.

EDUCATION

. Bachelor's Degree, Business Education, McNeese State University,

December 2009.

. Associate's Degree, Administrative Management, Louisiana State

University at Eunice, December 2003.

REFERENCES

Available upon request