Customer Service Real Estate
Resume:
Aaron M. Ford
Birmingham, Alabama 35215
**********@*****.***
OBJECTIVE Energetic, hard working, team player with excellent interpersonal and
communication skills, proven abilities to efficiently and effectively
provide 100% customer satisfaction in a fast-paced environment where
confidentiality is necessary. I am seeking employment with an
organization where acquired experience and knowledge would be
utilized in achieving the corporate goal.
EDUCATION Land Acquisition Training – February 2008
Received a BS Degree in Criminal Justice from
Faulkner University in Birmingham, Alabama
Expected date of completion is August 2010.
John Carroll Catholic High School Graduated May 2002
SKILLS PROFILE Efficient use of Microsoft Office Suite. Knowledge of and familiarity
with developing presentations and creating and maintaining
spreadsheets. Efficient use of the PRISM system.
Ability to organize, prioritize, and perform work with attention to detail.
Ability to perform multiple/diverse activities with minimal supervision.
EMPLOYMENT
HISTORY Right of Way Agent – Acquisition (Leased with Recruit Source)
February 2008 - Present
Alabama Power Company, Birmingham, Alabama
• Acquired land and land rights while representing real estate
interests for the Company.
• Accomplished successful real estate negotiations in a work
area which involves complex, difficult situations and high
customer expectations.
• Conducted investigations and research projects that are
statistical, documentary and legal in nature in support of the
acquisition process.
• Effectively used conflict resolution skills and using all
resources in brokering an amicable arrangement among all
parties that earns the trust, commendation and good will of
customers for the company and its stakeholders.
• Professionally used the social and interpersonal skills needed
to effectively deal with people.
• Efficiently and effectively balanced the legal, ethical and
political considerations to represent the Company’s best
interest.
• Demonstrated oral and written communication skills.
• Efficiently handled multiple projects while effectively managing
my time in an individual or team work setting.
EMPLOYMENT
HISTORY (cont) Customer Service Representative July 2007 - November 2007
Energen, Birmingham Alabama
• Provided excellent customer service to ensure maximum
customer satisfaction.
• Effectively used oral and written communication skills
• Handled each customer with care and concern while ensuring
them of complete confidentiality.
Customer Service Sales &. Services Rep June 2004 - June 2007
Alabama Power Company, Birmingham, Alabama
• Provided excellent customer service both internal and external
to ensure maximum customer satisfaction.
• Used critical thinking and analytical skills considering that each
customer has a unique need.
• Accurately documented each customer's account to ensure
that every effort is made to satisfy his or her request.
• Effectively used oral and written communication skills
• Advised customers of additional services the company offers.
• Handled each customer with care and concern while ensuring
them of complete confidentiality.
• Met and exceeded service availability and quality goals.
Media Relations Assistant August 2003 - August 2005
University of Alabama at Birmingham, Birmingham, Alabama
• Assist in the recording and distribution of statistics to all local
and national sports media
VOLUNTEER
HISTORY 2006-2008 Salvation Army Angel Tree Fundraiser - Clay Shoot
Alabama Power Company
PROFESSIONAL
MEMBERSHIPS Former Member of Leadership Development Association
Former Member of the APSO Service Organization (Energizers)
Served as an Ambassador in 2004 for the University of Alabama in
Birmingham
CERTIFICATIONS 2008 Notary Public – Alabama At-Large
2008 Land Acquisition Certification
HOBBIES Hunting
Writing
Reading
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