Adrienne Webster

Cell: 707-***-****

Suisun City, CA 94585 Email:

abh517@r.postjobfree.com

Electronic Medical Record Training and Implementation

(ADT/Prelude/Cadence) position within an organization that takes

advantage of my platform skills with technology and successful training

experience.

PROFESSIONAL SUMMARY

Motivated, personable business professional with a successful track

record in EMR Training and Human Resources. Skilled in various software.

Talent for quickly mastering technology. Diplomatic and tactful with all

levels of organizations. Accustomed to handling sensitive, confidential

material. Demonstrated history of producing accurate, timely reports,

and meeting stringent guidelines.

. EMR Trainer

. Classroom Training

. Adult Learning Principles

. Healthcare Software

. 1-1 Training

. Customer Service

. Scheduling/Tracking

. Implementation Support

. Professional Presentations

Software Skills: MS Office Suite 2007 ( LMS ( Lotus Notes ( Electronic

Medical Record System

PROFESSIONAL EXPERIENCE

Solano Partnership healthplan

Trainer/auditor 2009

Principal Trainer/Auditor for new and existing staff. Conducted routine Nurse

and Physician Inter-Rater Reliability auditing of documentation and data

entry to ensure compliance with all Health Services policies and government

regulations. Prepared annual reports of audit studies for presentation to

appropriate committees.

Fashioned a master instructional manual within first quarter of employment.

Revamped an on-boarding process for new employees.

Refined speed and accuracy of departmental auditing processes by 75%.

Pioneered an Inter-Rater Reliability auditing process for Data Coordinators

to ensure compliance with Health Services policies and government

regulations.

kaiser permanente - walnut creek, CA

quality Process Specialist 2008-2009

Expertly conducted needs assessments. Analyzed and interpreted data to ensure

organization complied with local government regulations and maintained its

accreditation.

Awarded Best Practice Award 2008 for creating an innovative tracking system

to document and follow-up on inquiries made by clients and customers

throughout the Northern California Region.

Achieved 100% compliance for reporting deadlines with diligent organization

and accurate submissions of all case files.

kaiser permanente - walnut creek, CA

Senior Staff Assistant 2007-2008

Provided executive-level administrative support to the Director and twelve

direct reports. Coordinated expense reporting, capital purchases, direct

vendor relations, attendance logs, equipment tracking. Scheduled interviews

for the hiring manager. Conducted new-employee orientation.

Engineered special event planning, ensuring all event activities were

fulfilled on time and within 100% budget constraint.

Became the liaison between all impacted departments, utilizing proper

communications and reporting practices to ensure team collaboration.

Recognized for consistently achieving goals for completing vendor inquiries

and concerns through diligent follow- up and exceptional customer service.

kaiser permanente - Oakland, CA

learning consultant: Cadence/prelude training 2005 - 2007

Key contributor in the implementation of an electronic medical record system

throughout Northern California. Presented multi-level classroom courses to

end-users/employees with varying skills, knowledge, and abilities from

prepared lesson materials. Tracked participants and training records.

Deployed technical training for 14 facilities through innovative marketing

and coordination process.

Facilitated classroom simulation training to over 1,000 end-users earning an

evaluation average score of 4.8 on a 5.0 scale.

Provided post-training assistance to employees. Assessments, coaching,

re-training, and Q&A support.

Served as coach and resource to training teams and individual employees to

maximize use for improved productivity.

Instrumental in the development of technical manuals, training materials and

user guides.

As a strong project leader, provided customer training lasting from 1 to 5

days to System Administrators, Managers, Supervisors, Team Leads, and

Trainers in all areas of the organization.

kaiser permanente - Oakland and richmond, ca

human resources - recruitment 2004-2005

Liaison between recruiters and candidates, supervising all front desk

functions with excellent customer service. Posted job announcements.

Maintained computer records, including recruitment files, tests, and employee

files which reflected sick leave, payroll, attendance cards, and hourly time

records. Scheduled and conducted candidate testing. Streamlined applications,

background checks, referrals, and transfers through various means. Regulated

high volume of calls, welcomed visitors, assessed needs, provided information

and referred escalated concerns to appropriate professionals.

Cut employee-transfer processing time in half.

Increased speed and accuracy of scanning resumes and applications by 50%.

Reduced customer complaints, errors or redundancy through coaching and

explanation of what was required for resume writing and completion of

applications.

EDUCATION/CERTIFICATIONS

Southern Illinois University-Carbondale Travis AFB, CA

B.S., Workforce Education and Development - Training and Development,

Human Resources, and Management.

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