High School Customer Service

OBJECTIVE

A position in the field of education and recreation where I can develop and

implement programs that will benefit the well-being of children and their

families through health and fitness.

EXPERIENCE

County of Santa Cruz, Santa Cruz, CA 2008 - Present

An official municipality that governs the Santa Cruz County unincorporated

area and provides services through various County departments and

districts.

Aquatics Coordinator, Department of Parks, Open Space and Cultural Services

Manage approximately 40 aquatics personnel and supervise facility

operations. Provide customer service to aquatic center customers.

. Supervise swim instructors and lifeguards including hiring, in-service

training, scheduling, discipline, and evaluations.

. Direct aquatic programs: swim lessons and junior guard.

. Assist with management of first aid station and emergency response.

. Prepare pool facilities and equipment for programs and recreational

swimming. Assist with supervision of recreational swimming.

. Facilitate class registration and field trips.

Los Gatos-Saratoga Community Education and Recreation, Los Gatos, CA

1991 - 2007

A non-profit agency that was formed in 1956 through a joint powers

agreement with the local school districts in Los Gatos and Saratoga to

provide a wide range of education, recreation and enrichment programs.

Aquatics Supervisor, 2003 - 2007

Managed staff, resources and programs at the Los Gatos High School

Community Aquatic Center.

. Served as a member of the Los Gatos Pool committee and assisted in the

financial development of a $2.8M Los Gatos High School Community Aquatic

Center.

. Hired and trained approximately 25 lifeguards and swim instructors

each summer.

. Scheduled pool resources and managed program instructors and coaches for

high school and community programs: youth swim team, water polo, masters

swim, swimming lessons, synchronized swimming, masters water polo,

diving, and triathlon camps.

. Coordinated all special aquatic events including the Scuba Marathon

benefiting physically challenged children and the 2005 Water Polo Junior

Olympics.

Recreation Supervisor, 2001 - 2003

Managed before- and after- school day care facilities at nine elementary

and two middle schools.

. Hired and trained site directors. Supported site directors to manage

staff, to facilitate parent communication, and to develop program

content.

. Assisted in developing new day care fee structure for all sites.

Increased revenue and reduced operations costs due to more efficient

resource allocation.

. Oversaw remodeling construction of four on-site daycare facilities.

Maintained auxiliary on-site day care during construction period.

. Developed and supervised youth summer camps at five school sites and

provided support in staffing, budgeting, and training.

. Coordinated field trips that included reserving location sites (e.g.

amusement parks, pools, museums, etc.) and charter buses for

transportation.

Special Event Supervisor, 1997 - 2007

Developed and produced annual community events that included the annual

Easter celebration, Breakfast with Santa, community Santa visits, and the

50th anniversary celebration for the Los Gatos-Saratoga Community Education

and Recreation.

. Recruited volunteers, secured facilities and necessary event equipment.

Scheduled, setup, planned, and directed each event.

Loma Prieta Satellite Recreation Coordinator, 2000 - 2001

Developed and managed new programs for Lexington Hills' residents: adults

and children.

. Developed dance programs, co-ed soccer leagues; boys and girls basketball

leagues; girl's softball league; martial arts; and toddler enrichment

classes in art, music, cooking, and gymnastics.

. Created, implemented, and promoted adult programs which included

aerobics, scrap-booking, yoga, first aid/CPR, and classes geared for

seniors including personal financial management and social games.

Building Blocks Co-op Pre-School Coordinator, 2000 - 2004

Directed, coordinated and guided the preschool in day-to-day operations.

Provided leadership to and supervision of staff members and parent

volunteers.

. Oversaw accounts payables and purchased equipment and materials.

. Conducted instructor and parent meetings.

. Hired instructors and designed pre-school curriculum.

Summer Pool Program Manager, 1994 - 2003

Managed annual Red Cross summer swim program for over 3,000 students,

ranging from infants to adults.

. Hired, trained and supervised approximately 12 lifeguards and swim

instructors each summer.

. Oversaw maintenance of three pools: Los Gatos High School wading pool,

diving tank, 25 M lap pool.

. Taught private and group lessons; lifeguard and water-safety instructor

classes.

. Instructed swim lessons for children with physical and/or emotional

impairment.

Recreation Coordinator, 1997 - 2000

Developed and implemented after-school enrichment programs for the Los

Gatos Union School District, Saratoga Union School District, Campbell Union

School District, and the Loma Prieta Union School District that served over

5000 children.

. Recruited and hired instructors for youth and teen classes.

. Coordinated registration and managed all on-going operations of program

implementation with each school administrator and their teachers.

Developed the program fees to fit each set of courses.

Director, Argonaut School-Aged Child Care Facility, Saratoga, CA, 1991 -

1997

Managed before- and after-school childcare program at Argonaut Elementary

School.

. Hired, trained and supervised ten staff members.

. Developed and implemented program activities for K-5 students.

. Managed an annual budget of ~ $125K. Supervised a $12K daycare remodeling

project.

Saratoga Union School District, Saratoga, CA 1990 - 1992

A school district serving students in grades K-8 and presently operates

three K-5 elementary school and one 6-8 middle school and dedicated to

educating and inspiring all students to be academically successful, caring

and responsible.

Physical Education Teacher and Special Education Aid

Developed, planned and implemented physical education lessons for

approximately 300 fourth and fifth grade students.

. Provided team-building activities through movement and agility programs.

Alameda Recreation and Park Department, Alameda, CA 1989 - 1990

A recreation commission that works with all sectors of the community to

provide services and give opportunities for citizens to improve the quality

of community life by developing values, life skills and experiences.

Motor Fitness Specialist & Playground Leader and Facility Coordinator

Instructed three and four years old children in the gross motor skills

development.

. Taught non-threatening and non-competitive skills in rolling and

catching; throwing a ball; skipping; hopping; tumbling; and climbing.

EDUCATION

Oregon State University, Corvallis, Oregon

Bachelor of Science: Physical Education and Recreation, 1985

CERTIFICATIONS

. American Red Cross Instructor Trainer for CPR, First Aid, Life

guarding, and Water Safety Instructor

. Certified Massage Practitioner

. Level I Coaching - American Swimming Coaching Association (ASCA)

PROFESSIONAL MEMBERSHIPS

. USA Triathlons, 2005 to Present

. California Park and Recreation Society, 1997 to Present

. American Red Cross, 1994 to Present

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