Customer Service Engineer
Resume:
Cullen Goldman
*** *. *** ********, ******** ****1 870-***-**** ********@**********.***
Objective _______________________________________________________________________________
An employment position utilizing past technical and/or instruction experiences.
Profile _________________________________________________________________________________
Demonstrated ability to easily transcend cultural differences.
Experienced in teaching and assisting customers with computer needs and programs.
Familiar with clerical equipment and Word, PowerPoint, and Excel, with a Bachelor’s degree. Responsible in
handling sensitive, confidential records.
Skills Summary _________________________________________________________________________
1. Customer Service 5. Supervision
2. MS Office 6. Time Management
3. Education and Training 7. Research & Design
4. Spanish Proficient 8. Aircraft Mechanic
Professional Experience __________________________________________________________________
Customer Service Representative
Consulted with customers on technical matters, identified problems and directed necessary corrective
actions through distance contact.
Intense knowledge and experience with technical equipment.
Made recommendations as to further problem resolution.
Field Service Engineer
1. Daily technical support and troubleshooting.
2. Direct, hands on contact providing customer service.
Help Desk computer assistance.
Experienced (technical) in various work place environments, includins hospitals and factories.
Complied with all company requirements.
Assistant Workshop Supervisor
Oversaw a workshop program for adults with disabilities, with a tremendous level of achievement by
clients.
Designed and managed various programs, including computer training, driver’s education, and other
programs with high degrees of success.
Supervised co workers, additional responsibilities, and other programs in supervisor’s absence.
Oversaw workshop meetings and group counseling sessions.
Senior Student Worker
1. Computer hardware and software installation and setup.
2. Managed a student staff of 3 employees.
College Professor
Created and developed class curriculum
Researched materials to provide an informed and thorough instruction.
Cullen Goldman
Substitute Teacher
Managed and instructed students (youth) in classrooms of 10 or more in lieu of a teacher.
Adhered to class instruction as set forth by instructor.
Employment History _____________________________________________________________________
HARRISON SCHOOL DISTRICT – Harrison, AR.
Substitute Teacher, 2004 to 2005 & 2008 to 2009
End of position due to end of school year.
NORTH ARKANSAS COMMUNITY COLLEGE – Harrison, AR.
Instructor/Professor, 2005 to 2007
End of position due to lack of students and changes in staffing requirements.
INDEPENDENT LIVING, INCORPORATED – Harrison, AR.
Assistant Workshop Supervisor, 2005 to 2006
End of position due to staffing changes.
AFFINA – Peoria, IL.
Customer Service Representative (Technical), 2001 to 2003
End of position due to military activation.
COMPUTER AGE – East Peoria, IL.
Field Service Engineer, 1999 to 2001
End of position due to staffing changes.
PROFESSIONAL DEVELOPMENT INSTITUTE (PDI) – Peoria, IL.
Student Worker, 1998 to 1999
End of position due to temporary status.
Military
ARKANSAS AIR NATIONAL GUARD – Jacksonville, AR.
Aircraft Fuel Systems Mechanic, 2004 to 2010 (Retired (20 years))
ILLINOIS ARMY NATIONAL GUARD – Delavan, IL.
Infantry, 1994 to 1997
ILLINOIS AIR NATIONAL GUARD – Peoria, IL.
Workforce Management & Aircraft Fuel Systems Mechanic, 1988 to 1994 & 1997 to 2004
Education ______________________________________________________________________________
WESTERN ILLINOIS UNIVERSITY – Macomb, IL.
Bachelor of Arts Degree (History), 1993
414 N. 2nd Harrison, Arkansas 72601 870-***-**** ********@**********.***
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Cullen Goldman
ILLINOIS CENTRAL COLLEGE – East Peoria, IL.
General Study, 1989 1990
414 N. 2nd Harrison, Arkansas 72601 870-***-**** ********@**********.***
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