Customer Service Manager

Joshua K. Crayton

**** *** ***** ****. ~ Dallas, Texas 75223 ~ 214-***-**** ~

abh4y9@r.postjobfree.com

Objective: Obtain a position in a company that will enrich and cultivate my

skills in massage therapy and client care.

SUMMARY OF QUALIFICATIONS

> Swedish Massage / Hydrotherapy/Myofascial Release/Nuero-Muscular

Technique

> Education and training in technical writing and psychological

assessment

> Knowledge and experience utilizing: EPIC Systems / MS Word / and

Excel

> Excellent customer service skills with the ability to communicate

effectively

> Familiar with peer mediation and conflict management

> Strong analytical skills

> CPR, First Aid Certification (Current)

EDUCATIONAL BACKGROUND

Parker College of Chiropractics and Massage

Major: Massage Therapy

Argosy University - Dallas, Texas

Major: Master of Arts (Community Counseling)

Western Washington University - Bellingham, Washington

Bachelor of Arts (English Writing/Literature)

PROFESSIONAL EXPERIENCE

Integra Rehabilitation Hospital September 2010- Current

Rehabilitation Assistant

(Assists residents with activities of daily living including, grooming,

care of clothing, selection of clothing, shaving, bathing

oral hygiene, shampooing of hair, and eating

(Assists residents who have been incontinent of bowel and bladder

(Coordinate plan and implement daily activities and oversee daily

medication routines

(Organize records, chart medications, and record the residents' activities

(Assists in the scheduling of resident appointments with doctors, dentists,

or other services available in the community

Children's Hospital November 2009 - April 2010

Milieu Therapist

(Explained intervention techniques to patients with eating disorders and

their families

(Coached patients before and following meals; encouraged patient progress

and communicated patient needs to treatment

team; organized coping and relaxation plans for patients in association

with therapist

(Executed compliance with unit goals and regulations and computed daily

progress reports, assessments of patient progress

Promise House, Inc. June 2008 - September 2009

Case Manager

(Facilitated Life Skills courses in classrooms and recreation centers

(Communicated with program staff to assess client progress and needs

(Reviewed intake and referral information to make an assessment of client

needs

(Developed action plans to increase strengths, address needs, and reduce

conflict in the home

(Guided families in finding community resources as necessary

(Computed all necessary admission and discharged paperwork, maintained

database for monthly contact and updates

AIDS Coalition of Dallas March 2007 - January 2008

Director of Residential Affairs / Residential Coordinator

(Evaluated potential clients for permanent and temporary housing

(Developed systems to relate male / female clients

(Managed conflict and executed team building

(Assembled database of client medical and intake history for annual audit

(Liaison between Dallas Housing Authority and organization

References and other information made available upon request.

Contact this candidate