Human Resources Management

HR Management Professional

Staff Training, Development & Motivation ( Organizational & Strategic

Planning ( Program Design / Development

Global Workforce Development ( Compliance & Policy Implementation ( HR

Governance ( Change Management

Profile Overview

* Globally competitive Human Resources Management expert with more than

seven years of diverse experience and a track record of success in

developing internal operating procedures to streamline operations.

* Highly organized and dependable in prioritizing workload; polished

communicator with thorough understanding of performance management,

training, compliance, staff development, recruitment, and general

office administration.

* Thoroughly knowledgeable in implementing Lawson 9.0 worldwide in the

Human Capital areas of Administration/HRIS, HR Generalist Functions,

Recruitment, HR Performance Management, and Procurement.

* Key person in developing and implementing strategic human resources

initiatives, and in driving significant performance and revenue

increases for the Appalachian Fund student call center.

Career Highlights

Pharmaceutical Product Development, Inc. (PPD), World Headquarters,

Wilmington, NC 2007-Present

HR Specialist, Organizational 2010-Present

Effectiveness

o Working to design and implement innovative global strategies and

initiatives to ensure best in class talent development by defining,

creating and implementing an enterprise-wide leadership learning and

talent management strategy. Work with executives in the competency

areas of Strategic Skills, Operating Skills, Courage, Energy & Drive,

Organizational Positioning Skills, and Personal & Interpersonal Skills

o Organizational change management, training and communications lead for

global system implementations including Lawson (HRIS) Position

Management and Success Factors goal and performance modules (since

2009)

o Communications lead for roll-out of SkillSoft e-learning software to

10,000+ employees globally in addition to serving as subject matter

expert for change management and metrics teams. Work with curriculum

team to build programs for developing interpersonal and management

skills.

HR Analyst 2008-2010

o Co-lead the seamless operations of the Project GLOBAL initiative

related to employee data and reporting. Spearhead the design and

development of Global HR metrics and lead efforts in maximizing Human

Resource effectiveness.

o Analyze and define the impact of processes to Project GLOBAL, and

redesign the details into a non-complex translation.

o Sustain customized Global HR data retrieval/query generation and

report writing expertise to produce employee data for analyses,

decision-making, statistics, and EEO/AAP reporting for 10,000+

employees across 33 countries.

o Serve as Subject Matter Expert for Project GLOBAL.

o Partner with other SME's across multiple areas on the following teams:

Organizational Change Management, Administration/HRIS, HR Generalist

Functions, Recruitment, HR Performance Management, and Procurement.

Senior HRIS Assistant 2007-2008

o Sustained HR strategies and solutions as HR internal consultant and

collaborated across multiple departments to ensure timely completion

on various improvement initiatives, to include; Lawson (HRIS database)

upgrades, Project GLOBAL, and other key projects that were planned and

designed for the company's significant advancement.

o Provided strategic direction to HRIS Assistants and maximized their

performance.

o Coordinated workflow, resolved process issues, and ensured deadlines

were met consistently.

o Promoted to HR Analyst position due to rendered efforts and

outstanding work performance.

Appalachian State University, Boone, NC

Assistant Director 2004-2006

o Directed the recruitment, selection, hiring, orientation, training and

coaching, supervision, scheduling, payroll, and performance

evaluations of more than 60 student employees while overseeing the

entire call center's operations.

o Developed and implemented a Performance Management program to provide

individualized and team feedback for employees' professional and

personal development.

o Dramatically improved service and performance by creating and

implementing strategic human resources initiatives based on talent

management for the Appalachian Fund call center while ensuring

compliance with institutional requirements:

* Increased dollars from Credit Card Pledges by 69.4%; Matching

Gifts increased by 53.8%; Credit Card Pledges increased by 42.2%;

Pledge Amount increased by 20%; Average Pledge Amount increased

by 23.3%; and Cash in Hand increased by 13.5%.

* 1st leader to meet 10-year annual goal of $600,000, surpassing

the goal by $25,000.

Independent Consulting

Merchants Distributors, Inc., Hickory, NC

Organizational Change Consultant 2006

o Facilitated the development and administration of a Customer

Satisfaction Assessment for MDI. Leveraged expertise in identifying

root causes and critical incidents for each customer variable.

Murray Supply Company, Winston-Salem, NC

Training & Development Consultant 2005

o Played an integral part in strategically positioning the company from

a small (~50 person) organization to a medium (150-200 person)

organization by building HR infrastructure, hiring processes, training

resources, and understanding OSHA requirements.

Appalachian State University, Boone, NC

Executive Consultant & Coach 2004

o Conducted in-depth analysis on traits, behaviors, and practices that

influence the executive's development.

o Recommended a focus on applied tangible steps for refinement of skill

sets, including the ability to document and track enhancements over

time.

Other Experience

Appalachian State University, Boone, NC

2004-2006

Human Resources Generalist Intern 2005

(Appalachian Fund)

Program Assistant (Appalachian Fund) 2004-2005

Blockade Runner Beach Resort and Conference Center, Wrightsville Beach, NC

Guest Services Representative 2002-2004

Education

Master of Arts in Industrial Organizational Psychology and Human Resource

Management (2004-2006)

Appalachian State University, Boone, NC

Bachelor of Arts in Psychology (2001-2004)

University of North Carolina at Wilmington, Wilmington, NC

Certifications

Certified Equal Opportunity Professional (Equal Employment Advisory

Council)

Professional in Human Resources (PHR) Certification (HR Certification

Institute)

Certificate in Human Resource Management (Appalachian State University

Walker College of Business)

Selected Training

Advanced Microsoft Excel Training Quantitative Methods (SPSS, Excel)

Employment Law (EEO & Affirmative Labor Relations & Staffing

Action)

Organizational Development & Change Performance Management

Management

Strategic Human Resource Management Training & Development

Organizational Psychology Lawson and Banner Databases (HRIS)

Professional Affiliations

o President, Lower Cape Fear Human Resource Association (SHRM Affiliate)

+ January - December 2010

o Prime Member, Equal Employment Advisory Council + 2009-Present

o Prime Member, Recognition Professionals International + 2009-Present

o Member, Triangle Industry Liaison Group + 2009-Present

o Board Member, Lower Cape Fear Human Resources Association (SHRM

Affiliate) + 2007-2009

o Member, Lower Cape Fear Human Resources Association + 2007-Present

o Member, Society for Human Resource Management + 2004-Present

o Member, North Carolina Industrial and Organizational Psychologists +

2004-Present

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