Sales Representative

H ERBERT M ARQUEZ *** W. Baker Ave. Tontitown, AR

Cell: 314-***-****

***************@*****.***

S ALES & MANAGEMENT CAREER PROFILE

Seeking to Transfer Store Manager/Bilingual Retail Sales Representative Skill Set Into the Role of a Goal

Oriented Business Professional

Results focused, goal driven professional with extensive experience in business and customer service

positions.

A quality driven sales individual with a record at Cricket Communications of consistent achievement of goals

and excellence in the workplace.

Core Knowledge & Skill Areas:

Fluent in Spanish and English Problem Solving Customer Focus

Team Training & Mentoring Interpersonal Abilities Priority Setting

Motivating Others Timely Decision Making Conflict Management

RELEVANT

Mojo Mobile, St. Louis, Mo

09/02/09 – Present

EXPERIENCE Store Manager 09/09 – 10/09

To manage and maintain every day operations within the store. Duties include, but are

not limited to, scheduling, staffing, deposits, inventory, purchase orders, customer care,

employee management, store marketing, store paperwork, etc.

Selected Accomplishments:

Led the company in broadband internet sales.

Led the St. Louis market in cell phone sales.

Led the St. Louis market in accessory/per customer average sales.

Cricket Communications, St. Louis, Mo

06/09/08 –09/01/09

Bilingual Retail Sales Representative 06/08 – 09/09

To sell phones and meet goals in every metric from month to month. Also, to assist in

customer relations, resolving issues, and taking payments on a day to day basis. Also on

occasion, working events and participating in grassroots marketing, as well as the

conceptualization of new marketing strategies in order to attract more customers.

Selected Accomplishments:

Recognized in the third quarter of 2008 for most broadband sales in the St. Louis

market.

Recognized in the third quarter of 2008 for most broadband to phone ratio in the St.

Louis market.

Recognized in the fourth quarter of 2008 for most broadband to phone ratio in the

year of 2008 in the St. Louis market.

Recognized in the first quarter of 2009 for the best percentage to goal in voice gross

adds for a tier II store.

Recognized in the second quarter of 2009 as the RSR with the most paygo sales.

Recognized in the second quarter of 2009 as the RSR with the highest DBU attach.

Recognized in the second quarter of 2009 as the RSR with the highest RBT attach.

Recognized in the second quarter of 2009 as the RSR with the highest 45+ rate plan

attach.

Embassy Suites, St. Louis, Mo

02/08 – 06/08

Housekeeping Supervisor 02/08 – 06/08

Oversaw all aspects of daily housekeeping routine, including, but not limited to, room

assignments, cart assignments, material distribution, room inspections, prefered

customer room preparations, and daily paperwork. Selected Accomplishments:

Substatialy improved work conditions and relations for non english speaking

employees.

Improved room cleaning times and accuracy while maintaining the highest level of

professionalism during hotel renovations.

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