Customer Service Manager
Resume:
GENEVIEVE wILLIAMS
Conway,SC 29526
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OBJECTIVE
Dependable, accomplished, customer service agent with 10 plus years of management
experience in a fast-paced retail environment. Excellent problem-solving and
communication skills. Able to remain calm and focused in all environments. Experienced in
developing schedules, payroll, evaluations, and maintaining daily paperwork. Proficient in
Word, Excel, PowerPoint, Outlook and Desktop Publisher programs.
EDUCATION & CERTIFICATION
Horry-Georgetown Technical College Conway, SC
M ay 2011
Associate in Applied Science
Major: Administrative Office Technology
Minor: Medical Office Clerical
Palmetto Health Baptist C.N.A. Certificate, 2005
EXPERIENCE
Customer Service
• Resolved customer issues, coordinated f loor moves, handled cash t ransactions
and other daily paper work.
• Maintained department, merchandised sales f loor and inventoried new
merchandise
Management
• Developed schedules and prepared payroll
• Completed evaluations and maintain inventory
• Prepared and maintained daily deposits
EMPLOYMENT HISTORY
Assistant Manager, C iti T rends, Columbia,SC
2006-2007
Cashier, B elk Depa rtment Store, Columbia, SC
2003-2004
Cashier, K B Toys, My r tle Beach, SC
2001-2002
Assistant Manager, Etienne Aigner, My r tle Beach, SC
1996-2002
TECHNICAL SKILLS
Proficient in Word, Excel, PowerPoint, Outlook, and Desktop Publisher
ACTIVITIES & ACCOMPLISHMENTS
Treasure of the McNair Club: developed club webpage, organized bake sale,and assisted in
community canned food drive.
Awarded the Burroughs Foundation Scholarship. (fall 2010)
2
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