Customer Service Project Manager
Resume:
REBECCA S UNDERWOOD
***B MICHAELIS, KYLE, TX ****0
512-***-**** / abh4wi@r.postjobfree.com
Career Objective:
Secure a semi-professional role that requires advanced computer and organizational skills; involves logical and creative
thinking for planning, developing, and implementing programs and services; while displaying a professional and positive
attitude.
Work History:
Feb 02, 2009 – Present Texas Facilities Commission - Austin, Texas Administrative Assistant IV Provide a central point of
contact and communication for all group members. Make procurement decisions and transactions based on compliance with
agency's purchasing policies and procedures. Process contracts, insurance and purchase requisitions for construction projects
within the Facilities Design & Construction division. Organize and coordinate library filing system, and division's continuing
education programs. Receive, process, and distribute service requests and follow up promptly. Provide technical assistance to
staff in office applications, software and other programs to support staff. Prepare reports, forms documents, briefings and
studies for program specific tasks. Collect, read and understand information to determine who should be informed and
determine proper processing or organization of data. Prepare, interpret and disseminate information pertaining to agency's
policies and procedures. Research statutory, technical, and policy issues and assist in implementation of policy and
procedures. Evaluate and recommend revisions and processes to assist staff in program specific activities. Completed
complex special projects with strict deadlines. Division expert for Project Management Software.
Nov 01, 2007 - Jan 15, 2009 Cromwell Construction, Inc. - Buda, Texas Administrative Assistant Project management
including insurance certifications, invoicing, contract preparation, subcontracts, exhibits, amendments, change orders and
purchase orders. Develop and implement record keeping and filing system. Maintain extensive contact database and generate
ad hoc reports as needed. Coordinate marketing, represent company and attend trade shows and other advertising events.
Prepare and distribute marketing packets and letters. Prepare formal letters and other documents for executives. Order and
maintain all office supplies. Other basic office duties such as coordinating conferences and meetings, answering multi-line
phone system, taking messages and transferring calls; faxing, making copies, filing, scheduling appointments, maintaining
calendar for 2 partners; receiving, logging and distributing incoming and outgoing mail.
Jun 01, 2001 - Nov 01, 2008 Self Employed - Texas Esthetician / Sales / Customer Service Develop and maintain all
aspects of running and operating a business including, but not limited to accounts payable/receivable, sales tax, maintaining
electronic records, insurance, income tax, ordering and maintaining retail and back bar supplies. I was responsible for
maintaining client documents and records, inside and outside sales, scheduling appointments, and customer service.
Responsible for all advertising, sales and marketing.
Aug 01, 1997 - Oct 01, 1999 Angelo Community Health Club - San Angelo, Texas Fitness Instructor Design and teach
aerobics, water aerobics, Tai chi, cycling, and therapeutic classes for members of the health club; while paying attention to
safety and detail at all times.
Education:
Nov 11, 2009 - Nov 11, 2009 Executrain 2007 Microsoft Office Overview of features for Excel, Word and Powerpoint. Status:
Completed
Oct 28, 2009 - Oct 29, 2009 The Learning Pad, LLC Word 2007 Level 2 Expert & Level 3 Specialist This two-day instructor-
led course provides students with an overview of the more advanced features and functions of Microsoft Office Word 2007.
Status: Completed
Oct 26, 2009 - Oct 27, 2009 The Learning Pad, LLC Excel 2007 Level 2 Expert & Level 3 Specialist This two-day instructor-
led course provides students with an overview of the more advanced features and functions of Microsoft Office Excel 2007.
Status: Completed
Feb 2000 - Jun 2000 Texas College of Cosmetology - San Angelo, Major: aesthetics Graduated: Yes
Sep 1995 - Aug 1998 Angelo State University - San Angelo, Major: kinesiology GPA: 3.0 Graduated: No
Jan 1994 - Aug 1996 Howard Jr, College - San Angelo, Texas
Sep 1993 - May 1994 - Central High School - San Angelo, Texas Graduated: Yes
Additional Computer Skills: Typing Speed: 60 Words Per Minute Accounting Software (Peachtree, Quickbooks, etc)
Database Software (Oracle, Access, etc) EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer,
Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word,
Word Perfect, etc) Microsoft 2007 Word, Excel, Outlook, PowerPoint, Access; QuickBooks; Impact; Comet; Adobe Acrobat
Pro.
References:
Sarah Lyle
Office Manager / Friend / Former Co-Worker
abh4wi@r.postjobfree.com
Mike Holeman
Project Manager / The University of Texas at Austin / Former Boss
abh4wi@r.postjobfree.com
Abigail Klamert
Friend / Attorney Law Office of Abigail Connor Klamert, P.L.L.C.
abh4wi@r.postjobfree.com
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