Ronnica A. Lopez

*** ***** *** ******, ** ***** Home: 408-***-**** Email: abh4vv@r.postjobfree.com

Receptionist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (25 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows

Vista/XP

Professional Experience

Kragens Auto Parts (Hollister, CA) Cashier, Sales Associate, 11/08 to present

Knowledge of principles and processes for providing customer and personal services. This

i ncludes customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction.

Determine replacement parts required, according to inspections of old parts, customer

requests, or customers' descriptions of malfunctions.

Advise customers on substitution or modification of parts when identical replacements are

not available.

Change or rotate window displays, interior display areas, and signage to reflect changes in

i nventory or promotion.

Requisition merchandise from supplier based on available space, merchandise on hand,

customer demand, or advertised specials.

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts,

refunds, credits, or change due to customers.

Rowe Upholstery (Hollister, CA) Office Manager/Receptionist, 2007 to 2008

Perform administrative support tasks such as operating calculators or computers to work

w ith pay records, invoices, balance sheets and other documents.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Knowledge of administrative and clerical procedures and systems such as word processing,

managing files and records, designing forms, and other office procedures.

• Review records and reports pertaining to activities such as production, payroll, and shipping to

verify details, monitor work activities.

Hollister Veterinary Clinic (Hollister, CA) Receptionist, 2005 to 2007

Greeting Clients\Patients (with a smile)

Performing day to day administrative tasks such as maintaining information files and processing

paperwork.

Schedule appointments, and maintain and appointment calendars.

Clean and maintain kennels, animal holding areas, examination and operating rooms, and animal loading

/unloading facilities to control the spread of disease.

Hold or restrain animals during veterinary procedures

Self Employed (Gilroy, CA) Dog Sitting, 2003 to 2010

Clean, organize, and disinfect animal quarters such as pens, stables, cages, and yards.

E xercise animals to maintain their physical and mental health.

Feed and water animals according to schedules and feeding instructions.

Perform animal grooming duties such as washing, brushing, clipping, t r imming coats,

cutting nails, and cleaning ears.

Also Giving Them Lots of TLC Performing day-to-day administrative tasks such as

maintaining information files and processing paperwork .

Education

Gilroy High School (Gilroy, CA)

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